Customer Service Sales

Resume: Arletha Y. Washington

Page * *************.**@*****.***

Arletha Y. Washington

Phone: 720-***-****

E-mail: *************.**@*****.***

Objectives:

Responsible in a position requiring excellent managerial,customer service and sales skills. Successfully apply

previous experience to the needs of an organization offering advancement opportunities and challenging

assignments.

Education:

Thomas Jefferson High School – Diploma

University of Colorado, Boulder- BA Business Administration

Accomplishments: Top Tier Sales four consecutive years: 1997

1998

1999

2000

Experience:

Relationship Manager- January 2013- August 2014 Bank of America, Specialized Loans- Highlands Ranch,

CO – Responsible for incoming and outbound calls pertaining to home modification. Government programs to

avoid foreclosures, short sales and a reduction of the mortgage, HARP and Making Homes Affordable.

Conducted phone interviews regarding finances to determine if eligible. Resolve customer issues

Account Manager- February 2006-January 2013 Leaders Merchant Services Denver CO-Directed a variety of

services to financial institutions to ensure the marketing of bank products to merchants and clients. Implemented

and trained clients and merchants on =with regards to POS system and credit card terminal. Processed payments,

opened accounts, month end reconciliation and closing balance statements . Worked community banks to

provide merchant services.

Regional Sales Manager- October 1996-January 2006 US Bank NOVA- Responsible for territory of Western

slope, Montana, Wyoming as well as 32 branches in the Denver and surrounding areas Worked with branch

managers, operation manager as well as bankers to increase sales. Trained tellers and business bankers to cross-

sell of merchant products including Amex and Discover. Performed outbound calls daily including to increase

portfolio.

Resume: Arletha Y. Washington

Skills:

*Strong verbal and written communication Skills

*Knowledge of Microsoft, Word and Excel

*Cross –sell of products

*Excellent customer services skills

Page 3 [Type your e-mail address]

Contact this candidate