Customer Service Project Manager
Resume:
Bahman Talachian
**********@*****.***
** *. ***** **., ******** Lakes, NJ 07046
PERSONAL STATEMENT
I am a Network Administrator with more than 12 years’ experience administrating and
supporting environments such as Windows Server, Exchange Server, TMG Server, Group
Policy, Active directory, VMware and etc.
I am a Microsoft Certified Technology Specialist in Windows Server Network Infrastructure
and have a B.S. in Computer Software Engineering.
My personal skills include strong drive to success, excellent problem solving and analytical skill
and ability to acquire new skills quickly. I communicate well with people from a variety of
different backgrounds and I enjoy working as part of a team.
KEY SKILLS
Technical Skills
Network Administrator: Windows Server, Exchange Server, Active Directory,
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Microsoft CRM, IIS, WSUS, WDS and etc.
Microsoft Office Suite: Microsoft Project, Excel, Word, Power Point, Outlook and etc.
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Operating System: Microsoft Windows 95, XP, Vista, 7, 8, Server NT, 2000, 2003,
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2008, 2012, Ubuntu/Redhat Linux, Mac OSX, Android and Windows Phone.
Routing System: Cisco IOS Router and Switch, Wireless Access 802.11a/b/g/n Secure
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Wireless, Mikrotik and Windows RRAS.
Firewalls: Microsoft ISA, Microsoft TMG, Kerio and Fortinet Fortigate.
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Virtualization: VMware ESXi and HyperV.
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Backup System: Acronis, Symantec Backup Exec, VMBackup, Windows Backup and HP
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Tape Backup.
Monitoring: SolarWinds, MRTG, PRTG, ManageEngine, GFI and Bandwidth Splitter.
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Protocols: TCP/IP, DHCP, FTP, SMTP, POP3, DNS, IPSec and SIP.
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Tools: McAfee/Norton/Kaspersky/Windows Defender Antivirus Utilities, Wireshark,
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Corel Draw, Adobe Creative Suite and EMCO MSI Package Builder.
English skills: intermediate (speaking, reading, writing)
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Certificates
Microsoft: MCP, MCSE, MCDBA
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Cisco: CCNA
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Other Companies: UNIX operating system, Network Auditing, Internet Business
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Models, Install, Configure, Implementing and Managing IPPBX by Elastix Server
EDUCATION
BSc - Computer Software Engineering
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Iran- Azad University, Tehran Branch
EMPLOYMENT HISTORY
Senior Network Manager, Network Branch Adviser (03.2012 -- 09.2014)
Atieh Investment and Holding Company www.adicir.org
12 Bokharest st, Tehran, Iran
Key Achievements
- Hands-on experience racking, installing software and administrating servers in a
Windows 2008-2012 server environment.
- Hands-on experience troubleshooting and resolving PC hardware, software, and
network, email, security and application issues.
- Demonstrated capacity to solution problems through phone contact only. Track
record of increasing responsibility in help desk service delivery arena.
- Outstanding customer service skills and ability to successfully articulate solution steps
to customers of varying degrees of product knowledge and problem-solving
competency.
- Developed team mentoring abilities; noted ability to train and assist others, coupled
with an ability to be mentored by more experienced team members to gain
efficiencies.
- LAN and WAN installation, configuration, and support, firewalls, concentrators.
- Install, Configure and Manage network security by Fortigate Firewall.
- Supervised the successful global; WAN ADSL rollout using ADSL routers
- Management tow internet getaways connection; ADSL rollout using ADSL routers.
- Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels on Fortigate
Firewall.
- Completed VMware installs and manage on 10 host and more than 50 VM.
- Implemented Kaspersky antivirus protection.
- Network monitoring solution for offices to ensure 99% network up time by
SolarWinds and PRTG Software.
- Manage Active Directory, MS Exchange.
- Created images for laptops and desktops with company applications using Microsoft
WDS on Windows 2012.
- Manage patch, fix and drivers for MS clients by MS WUSU on Windows 2012.
Board of Directors, Technical Director (05.2005 -- 03.2012)
Pooya Pardaz Doran www.ppdco.net
42 Fatemi st., Tehran, Iran
Key Achievements
- Adviser and sale planner in all network projects
- Being Project manager in all Fiber and wired networking project
- Executing giant network projects in many universities, companies…
- Managing and Maintaining the Servers, PC’s, Routers and Switches.
- Configuring, Managing and Maintaining Networking Equipment.
- Network processing, centralized and distributive network connection.
- Installing, configuring and administering network technologies
- Installed and configured workstations for IP/IPX based LAN and DHCP Client/Server
- Implemented HP-Open view for network management
- Maintenance of MS Exchange Environment
- Provision of Internet Access and Management.
- Analysis of Security Alerts and Implementation of Recommendations Third-party
middleware and database software.
- Providing Training for Cisco Certifications such as CCNA, MCP, MCSA and MCSE.
- Installing configuring administrating software applications.
- Providing training about Microsoft Server 2008/2012 and Client OS Windows XP/7/8.
- Providing Training of Basic Skills of Linux.
- Security administration port security on switch and IP security on Router.
- Functional knowledge of Data base management SQL Server on windows.
- Created and deployed desktop images using Symantec Ghost 10 and MS WDS
- Documentation of all the work done using Visio, Excel and MS word.
Network Manager (02.2002 -- 05.2005)
System Group www.systemgroup.net/en
24 Vozara st, Tehran, Iran
Key Achievements
- Responsible for site-to-site IP Sec VPNs; ACLs on corporate and client firewalls; new
server deployment, routine backups; NAT management and maintenance, server
performance and up time monitoring; system upgrades including OS patches and virus
definition updates; failed hardware replacement; and power monitoring and
allocation.
- LAN and WAN installation, configuration, and support and IOS updates (Cisco routers,
switches, firewalls, concentrators).
- Supervised the successful global; WAN ADSL rollout using Cisco ADSL routers
- Configured routers between sites, IP Sec LAN-to-LAN VPN tunnels.
- Completed VMware installs and manage.
- Implemented Symantec Endpoint protection and network monitoring solution for
offices to ensure 99% network up time.
- Manage Active Directory, MS Exchange.
- Created images for laptops and desktops with company applications using Symantec
Ghost Suite for standardization and quick deployment.
- Responsible for network documentation and weekly reports.
- Regularly provide either on-site or remote support to end users.
PERSONAL INTERESTS
Internet Searching Shopping Traveling Mobile Applications Swimming
REFERENCES
References are available on request.
Contact this candidate