Technical Support

PAUL JONES

**** ******* ***** #***

SIMI VALLEY, CA 93063

Cell: 818-***-****

Email: *********@*****.***

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EDUCATION

UNIVERSITY OF CALIFORNIA, LOS ANGELES

BA in Geography/Ecosystems, March 1991

Professional Summary

. 20 years of total IT experience a UNIX Systems Administrator with

primarily Sun Solaris (up to Solaris 10), some HP-UX, BSDUNIX, and

various Linux operating systems (Red Hat, Debian, SuSE, Kubuntu).

. Configured Host Systems, Host Adapter Ports, Disk Groups, Assign

Volumes to Hosts, Carved LUNs

. Experience with network security, including passwords, UIDs/GIDs, file

permissions, file system integrity, deploying authentication systems

and applying cryptology to network applications

. Configured volumes on disks and disk arrays using Sun RAID Manager and

Sun Disk Suite

. Implemented and supported DLT tape libraries

. Responsible for Performance Monitoring, Capacity Planning, Security

and tuning of the systems

. Monitored Production/Development backups and restores using Veritas

NetBackup and Legato Networker as well as resolved backup and restore

issues

. Deployed Sun and Linux patches to stabilize various UNIX environments

. Configured, deployed monitored, tuned and maintained Sun Enterprise

UNIX servers and peripherals and ensured continuous production system

availability.

. Installed, configured, tuned and maintained email, directory, and web

servers

. Installed, configured, and maintained streaming video servers

Technical Skills

Systems/Hardware:

Sun Enterprise line of servers & workstations, including SPARC

1/1+/2/5/10/20, Ultra Sparc5/10, 60, Enterprise E220R, E250, E420R,

E450, E3500, SunFire V120, V210, V280,V480,V880, Netra T1, Sun X1,

Sun StorEdge D1000, A1000, Compaq, Dell, and many other Intel based

workstations and server, as well as CacheFlow ( now Blue Coat ) 600

series web proxies. Some experience HP-UX, IBM RISC and RED Hat

Linux PowerPC based systems.

Software:

MS-Windows XP/2000 NT 4.0/98/95, Red Hat Linux, FreeBSD, SuSE and

Open SuSE Linux, Debian, Ubuntu, and Kubuntu, and a variety of UNIX

operating systems (SunOS, Solaris 2.5, 2.6, 7,8,9 and 10, HP-UX

10.20, 11.00, 11i,11.23 and SG-IRIX), many UNIX services, including

NFS, DFS, VXFS and Samba. NIS, BIND, Tiny DNS, Sendmail, DNS, DHCP,

RAID arrays, LDAP, and Sun One application suite, Disk Suite,

certificates, Tripwire, TCP wrappers, Powerbroker, sudo, Nagios,

OpenSSH, OpenSSL, PGP, X Windows, Java - JDK/JRE 1.2, 1.3.x,&1.4 for

Solaris, BEA Weblogic, Netscape, iPlanet and Apache web servers, Red

Hat Linux RPMs, Microsoft Office Suite, Visio and many other Windows

compatible applications.

Network and Backup Experience:

TCP/IP, LAN/WAN, Gigabit Ethernet, Veritas Netbackup, Legato

Networker, Sun NetManager, Jumpstart, DNS roud-robin, IP routing,

FTP, TFTP, HTTP, HTTPS, IMAP, SMTP, etc.

EMPLOYMENT HISTORY

1/2008 to 4/2013

ALCATEL-LUCENT, INC.

(

As of 12/2009, contracted through Hewlitt Packard)

26801 West Agoura Road

Calabasas, CA 91301

Position: Senior Desktop Analyst

Install, test and repair Sun servers and desktop workstations, as

well as Intel-based servers running various flavors of Linux (Red

Hat, Debian, Ubuntu, SuSE Linux, CentOS). Responsible for end-user

UNIX/Linux desktop systems in both corporate and test net lab

environments. Maintain and administer Tape backups systems for both

Engineering and the IT business environment on legacy DLT tape

libraries maintained with either Legato Networker or Veritas

Netbackup. Also knowledgeable and able to provide support for

company's proprietary phone hardware and software as needed. On call

24/7 for emergencies.

9/2006 to 1/2008

INVESTACORP

15450 New Barn Road

Miami Lakes, FL 33014

Position: Senior UNIX Systems Administrator

Installed, tested and repaired Sun E450 servers and Netras running

up to Solaris 10, as well as Intel-based servers running SuSE Linux

10, Free BSD 6.2 or Solaris Intel 10. Performed hardware, OS, and

systems related troubleshooting. Responsible for installation and

maintenance of corporate Nagios monitoring environment and mail

servers comprised of Postfix-based open source software. Interacted

with multiple departments to troubleshoot system configuration or

other errors. Provide high-level technical support for the Help Desk

regarding various issues. On call 24/7 for emergencies.

5/2006 to 9/2006

TRACFONE WIRELESS

(Contracted through Strategic Staffing Solutions)

9700 NW 112th Avenue

Medley, FL 33178

Position: Senior UNIX Administrator

Worked as a technical consultant for client for a 4 month period.

Provided UNIX support for the firm's in-house UNIX group, involving

both local and remote sites in Atlanta running Sun, HP-UX RISC, Dell

and IBM Intel and Power PC servers running RedHat Linux Enterprise

Server. Monitored and troubleshot production systems with members

of client's local IT department, as well as other departments and

other consultants working for Tracfone Wireless. Performed hardware,

OS, and systems related troubleshooting on Sun, HP-UX and Linux

servers. Worked with many departments on formal and informal change

requests, projects, and code rollouts to the servers hosting the

production Internet sales site. Provided high-level technical

support to the local IT helpdesk regarding various issues. On call

24/7 for emergencies.

5/2005 to 4/2006

MOTOROLA

(Contracted through Agneto Corporation)

8000 West Sunrise Blvd.

Plantation, FL 33322

Position: UNIX Administrator

Worked as a technical consultant for client during a year period.

Provided support for the client's customers, primarily UNIX support

for iDEN factory services involving both local and remote sites

worldwide running on HP-UX RISC systems and Dell servers running

RedHat Linux Enterprise Server. Monitored and troubleshot factory

legacy systems with members of client's local Enterprise Computing

Department, as well as other departments and other consultants in or

working for Motorola. Performed hardware, OS, and systems related

troubleshooting on HP-UX, Sun and Linux servers. Interacted with

multiple departments on formal and informal change requests or

projects, when available. Provided high-level technical support to

the local IT Service Center regarding various issues. On call 24/7

for emergencies.

9/2000 to 11/2004

ALCATEL INTERNETWORKING, INC.

(Formerly Xylan Corporation)

26801 West Agoura Road

Calabasas, CA 91301

Position: UNIX Administrator

Installed, tested and repaired Sun E400 and E250 servers,

SPARCstations, UltraSPARCs and other server class systems, as well

as some work with Intel based Linux systems running either Red Hat

or Debian. Prepared Suns for use by the MIS department, utilizing

either Sun RAID Manager or Disk Suite depending on the need. A

member of the corporate Infrastructure group, responsible within the

MIS department or maintaining servers on a 1000+ node subnetted

network connected to our worldwide corporate WAN and systems related

troubleshooting. Responsible for the installation and maintenance of

corporate LDAP and mail servers, comprised of Netscape Directory and

Messaging servers. Retrieved and restored email accounts for Legal

and HR sensitive issues on a shadow e-mail server of my design.

Setup each new employee for the division and terminated accounts

when necessary during normal terminations and RIFs. Interacted with

multiple departments to troubleshoot system configuration or network

errors. Provided high-level technical support to MIS Deskside

Support regarding various issues. On call 24/7 for emergencies.

3/1999 to 8/2000

INTERACTIVE TELECOM NETWORK, INC.

15303 Ventura Blvd., Suite 675

Sherman Oaks, CA 91403

Position: UNIX Administrator

Worked with the Network Services group to troubleshoot, maintain and

provide future growth for a data center with over 50 workstations

running SPARC Solaris, Intel Solaris, Linux, BSDI and IRIX operating

systems, with emphasis on Sun SPARCservers (Ultra 10, E-250 and E-

450 servers). Provided support for the company's e-business clients

on these servers. Performed hardware and software diagnostics,

installed servers and services (Disk Suite 4.2, Apache web servers,

GTS streaming video, various packages) for the firm and their sister

companies. Maintained user accounts, mail accounts, mail aliases,

and DNS updates. On call 24/7 for emergencies.

2/1998 to 3/1999

XYLAN CORPORATION

26679 West Agoura Road

Calabasas, CA 91302

Position: UNIX Administrator

Assisted Engineering and MIS departments maintaining a 1000+ node

network on a subnetted, worldwide corporate WAN, running backups and

restores using Legato, assigned IP addresses, and performed hardware

and OS related troubleshooting. Installed, tested, and repaired Sun

SPARCstations, UltraSPARCs, and server class systems. Prepared Suns

for use by the Engineering department. A member of the SysAdmin and

Network groups in the company. Interacted with multiple departments

to troubleshoot system configuration or network errors. Provided

high-level technical support for multiple test labs, as well as the

manufacturing floor.

9/1996 to 3/1997

AEROTEK

1225 West 190th Street, Suite 250

Gardena, CA 90248

Position: Systems Consultant

Client: Jeffries Technologies

Worked as a technical consultant for client during a 6-month period.

Provided configurations, installations, and support for the

client's in-house PC enterprises. Performed phone and on-site

hardware and software technical support for the client's customers.

Provided repairs for client's customer's desktop and notebook PCs

from various manufacturers (Compaq, HP, IBM, AST and Acer), both in-

house and on-site. Approved PC configurations for sale by the

client's own sales department, especially regarding feasibility and

compatibility issues.

5/1996 to 9/1996

INACOM INFORMATION SYSTEMS

547 Halekauwila Street, Suite 111

Honolulu, HI 96813

Position: Systems Engineer

Provided installation, configuration and support for client's

SPARCserver 20 multiprocessor workstation running Solaris 2.5 for

customized RIP engine control. Maintained a graphical database for

client's imaging department (HonBlue). Hardware and software

installation of Windows 95 on IBM Thinkpads with docking stations

for client (HMSA). Instructed classes on introductory microcomputers

and DOS for client's employees (State of Hawaii). Systems

administration on company's in-house Banyan network.

3/1991 to 4/1996

INVESTMENT TECHNOLOGY GROUP, INC.

400 Corporate Pointe, Suite 855

Culver City, CA 90230

Position: Assistant Systems Administrator

Assisted in the maintenance of a network of over 90 users at

multiple locations, running backups and restores, assigning IP

addresses, and performing hardware troubleshooting. Installed,

tested, and repaired Sun SPARCstations, preparing SPARCstations for

use with UNIX (Sun OS or Solaris 2.x) and ITG's proprietary software

(QuantEx, an analytical tool and DOT trading software package for

the NYSE). Assembled and installed PC systems and networking

between PC and Sun systems via Sun PC-NFS, Chameleon NFS, or Novell

Netware software. Hardware and software troubleshooting for clients'

systems with company service representatives.

RELATED COURSES COMPLETED

2002 Sun One Messaging Server

2002 Sun One Directory Server

2000 Sun Shell Programming

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