Customer Service Manager
Resume:
MANAGEMENT PROFILE
A disciplined manager with *.5 years of freight dispatching/routing,
inbound/outbound freight, along with fleet coordination experience. A
Focused achiever and innovative problem solver who is adept at complex
multitasking in fast paced and highly pressured environments. Strong
leader able to train, motivate and manage staff with excellent
communication skills.
CORE COMPETENCIES
. Performance Management
. Problem Resolution
. Training and Development
. High Stress Situational Management
. Retention
. Driver Relations
. Scheduling and Logistics
. Crisis Management
EMPLOYEE HISTORY
Barr-Nunn Transportation Granger, IA
January 2013 - current
Regional Freight Coordinator
. Responsible for providing effective logistical support and
problem solving skills
. Providing cost/ benefit analysis in planning strategies and
decision making
. Identifying inefficiencies and providing solutions with current
network
. Insuring timely deliveries and excellent customer service
Team Leader
. Managing daily operations for 50+ Regional drivers in the
Northeast and Ohio, the companies largest fleet
. Responsible for scheduling preventative maintenance on all
equipment
. Check driver electronic logs and ensure compliance with DOT
regulations
. Track freight daily to ensure customer(s) on time service
Marten Transport Ltd. Kansas City, KS
May 2012- January 2013
Fleet Manger
. Educated new hire drivers on specific policies and operation al
procedures
. Dispatch and plan for 40+ over the road truck drivers
. Insure operational compliance with DOT standards
Red Lobster Ames, IA
August 2010 - May 2012
Bartender
. Preparing guests beverages
. Enhancing overall experience for guests
. Answer phone calls and preparing takeout orders
Oak Park and Recreation Dayton, IA
May 2009 - August 2010
Assistant Greens Keeper
. Mowing greens, tees, fringe rough and fairways
. Miscellaneous repairs on the golf course and all equipment
. Keeping grounds of clubhouse and golf course in excellent
condition
TECHNICAL SKILLS
MS Office XP, 2000, EDI
MS Excel, Word, PowerPoint Qualcomm
EDUCATION & TRAINING
Iowa State University Ames, IA B.A. Marketing and Minor in Supply
Chain Management
2008 -
2012
REFERENCES
. Ryan Reinken, Area Planner- Barr-Nunn Transportation - Granger, IA
o Coworker
. Seth Reda, Operation Manger, Marten Transport- Kansas City, KS
o Former Manager
. Andy Stephenson, Manager- Red Lobster- Ames, IA
o Former Employer
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