Quality Control/Quality Assurance

Michael D. Mendenhall

*** ******* **** • Stansbury Park, UT 84074

435-***-**** • ****.************@*****.***

Quality Assurance/Quality Control Leadership

Chemical Demilitarization, Laboratory/Monitoring Compliance & Quality

Management

QA/QC and compliance management leader with extensive experience designing, deploying and

enforcing operational excellence programs. Leverage a strong and in-depth understanding of the

U.S. Government/Demilitarization Program compliance standards under the Programmatic

Laboratory and Monitoring Quality Assurance Plan (LMQAP). Enforce OSHA/RCRA requirements as

well as EPA laboratory protocol. Orchestrate regular auditing, regulatory filings, and quality

standards to support strategic business objectives. Employ Good Lab Practices (GLP’s) through

inspection and audit throughout laboratory to drive quality. Incorporate laboratory data reporting to

help create and maintain corporate policies, standards, and guidance documents. Collaborate with

internal staff and external resources to identify and facilitate vital training needs across operations.

Quality Control/Quality Assurance • Six Sigma • Budget Responsibilities • Process

Improvement • Logistics • Project Management • QA Testing • Quality Plan Development &

Execution • Risk Management • OSHA & Regulatory Compliance • Change Management • Strategic

Planning • Quality Systems Auditing • Training & Development • Workforce Planning • Labor

Relations • ISO 14001 EMS Certification • OSHA’s Voluntary Protection Program STAR Site •

Positive Work Control and Disciplined Operations • Current Security Clearance (NAC)

PROFESSIONAL EXPERIENCE

Battelle Memorial Institute, Stockton, UT • 2/1993-1/2014

Performs laboratory services for government contract work, including air monitoring and laboratory

work for the environmental clean-up (demilitarization) of obsolete chemical warfare munitions.

Quality Control Monitoring Manager (1/2004-1/2014)

Progressed to leadership role to drive quality assurance and quality control as laboratory and

monitoring Subject Matter Expert (SME) for the Tooele Chemical Agent Disposal Facility (TOCDF) in

Tooele, UT involving EPA methodologies and review of related laboratory and monitoring data and

processes. Provided clear feedback about the quality of the product produced within the laboratory

and monitoring group for managers and clients. Accountable for mentoring and guiding a 15-member

team of QC inspectors tasked with all laboratory and monitoring operations aligned with federal

requirements under the State of Utah. Serve as key member of the Voluntary Protection Program

(VPP) ensuring site-wide safety. Lead all aspects of Data Ethics and Integrity Committee, including

all laboratory ethics training. Utilize Lean Six Sigma and 5S tools to coordinate process improvement

across operational readiness, root cause analysis, and scientific reasoning models. Utilized and

maintained key performance indicator metrics to guide business decisions and track progress and

yield.

Tracked performance of laboratory and monitoring operations by performing control charting,

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Pareto analysis, auditing, procedure surveillance, and a variety of statistical analysis of

analytical results.

Maintained a cohesive operation by sustaining a 95%+ staff retention rate over a 9-year period.

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Improved overall staff performance through 5S and Lean Six Sigma projects.

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Achieved zero non-compliance recordables across safety and environmental operations within

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the QC group over a 9-year period.

Michael D. Mendenhall • Page 2

Supported take-over of a new contract by completing the risk assessment, developing a quality

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plan and inspection table, introducing new procedures, and risk management with efforts

recognized by the CDC (Center for Disease Control) and the US Army’s CMA (Chemical

Materials Agency).

Requested to serve as subject matter expert (SME) by internal and external clients for

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demilitarization projects, including the Area 10 Mustard Agent Ton Container Project, the Ohio

Lumex Mercury Analysis Project, and the CAMDS (Chemical Agent Material Demilitarization

Site) take-over review.

Requested to serve as subject matter expert (SME) for the startup and operation of new

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contract work regarding Appendix K mercury monitoring and analysis and Ohio Lumex mercury

analysis.

Improved performance of mercury monitoring operations using six sigma tools resulting in an

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annual cost savings of over $500,000 (27.7%) and a 47% improvement in accuracy and a 45%

reduction in deficiencies per million (DPM).

Performed several Root Cause and Apparent Cause investigations.

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Assisted site in successfully attaining ISO 14001 Environmental Management System

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Certification for the TOCDF site. Assisted in representing the TOCDF laboratory throughout

initial audit.

Earned Voluntary Protection Program STAR Site status in accordance with OSHA protocol.

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Performed annual auditing and maintenance of STAR certification.

Wrote and maintained the TOCDF site Laboratory Quality Control Plan and Quality Control

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Procedures for monitoring and laboratory oversight operations.

Responsible for over 2,000,000 annual budget of Laboratory Quality Department. Managed

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budget using Earned Value Management System (EVMS).

Quality Control Monitoring Inspector (1/1994-1/2004)

Served in high-profile role tasked with enforcing quality oversight for the air and residue sampling

operations at TOCDF demilitarization project. Verified operational procedures through use of ACAMS

(Automatic Continuous Air Monitoring System), DAAMS (Depot Area Air Monitoring System), CEMS

(Continuous Emissions Monitoring System), and XRF (X-ray Fluorescence) methods. Ensured sub-

contracted laboratories performed in accordance with the NELAC (National Environmental

Laboratory Accreditation Conference) Standard.

Received Outstanding Performance Award as Project Leader for GB Analysis via X-Ray

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Fluorescence (XRF) as a result of writing and implementing analysis procedures, including

authoring procedures, training new technicians, and deploying functionality into operation.

Reduced sample re-work by 20% by implementing process improvements revolving around the

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EPA NELAC set of standards and internal sample request processes.

Quality Control Analytical Inspector (2/1993 to 1/1994)

First Analytical Inspector hired for the project. Responsible for developing and implementing the

quality management system for the analytical laboratory. This included the surveillance and audit

programs, data tracking and reporting, quality control procedures and processes. Requested to be

the subject matter expert and facilitate coordination between the monitoring and laboratory groups.

Training of new QC staff.

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Development of audit checklists.

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Developed vendor quality requirements.

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Developed and conducted annual vendor quality evaluations.

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Michael D. Mendenhall • Page 3

EDUCATION & PROFESSIONAL TRAINING

Electrical Engineering and General Studies

Utah State University, Logan UT

Certificates

Lean Six Sigma Black Belt from Aveta Business Institute

Lean Six Sigma Green Belt from Air Academy Associates

Training

American Society for Quality Introduction to Quality Management

American Society for Quality Introduction to Quality Engineering

Dale Carnegie The Leadership Advantage

Humphreys and Associates Earned Value Management Systems

Edge Learning Institute Increasing Human Effectiveness

Computer literate. Daily use of MS Office, MAXIMO, and several other site specific laboratory and

monitoring specific software packages.

PROFESSIONAL AFFILIATIONS

ASQ (American Society for Quality), VPP (Voluntary Protection Program – sponsored by OSHA),

ISO 14001 EMS Certified Site

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