Mortgage Foreclosure Specialist
Resume:
Deneen D Wesley
Rowlett TX 75088
************@*****.***
Seeking a professional challenging career opportunity that utilizes my
background experiences and willingness to contribute to the growth and
p roductivity of a company.
Q ualifications
Excellent organizational, interpersonal and communication skills, self-
starter and motivated achiever dedicated to getting the job done. Ability
to work independently or as a fully cooperative member of a team.
Education
Jarvis Christian College 2014-current
Course in Criminal Justice
Richland Community College 1990-1998
Course in Business Administration
South Garland High School 1986-1990
H igh School Diploma
Work H istory
Bank of America, Plano, TX April 2008- June2014
Team Manager-Centralized Value Department
In charge of a Team of 10 plus associates for processing appraisals and
Deed Lieu for short sale dept. While providing one on one feedback
on production, attendance, holding team meetings on changes in
t he policy and procedures to make sure accounts for FNMA,
F HLMC, GSE, VA, USDA, and FHA were process correctly. Also
made sure team was in compliance with bank policy and
p rocedures. Provided reports to Managers and VIP’s on team
overall daily and monthly production. Assisted and led manager
meetings with other managers and VIP’s from other departments
on daily and monthly basis regarding overall production, changes
i n the bank policy.
Mortgage Specialist I I-Foreclosure Review
P rocessing 150 plus accounts of subprime, GSE, USDA, VA and FHA for
foreclosure review. Adhere to policy and procedures and
guidelines of the bank and states to make sure each account was
f ully prepared properly to meet foreclosure requirements.
Collection Associate-Collection Department
P rovided customer service in a high call volume of 100 plus calls in a call
center environment, and discussing customers mortgage accounts
regarding making a payment, or getting a new interest rate on
modifications. Also handled first level resolution on complaints
regarding their accounts and questions regarding bank policy and
p rocedures.
A i r System Components, Richardson, TX April 2006-April 2008
Provided customer service to 100 plus vendor accounts that were local
and out of state, and assisted with issuing credits for wrong
p roduct shipped to vendors. Provided quotes on ventilation
p roducts to vendors to make sure they were ordering the exact
p roduct, and make sure product was shipped on time from the
warehouse. Also place orders in AS400 system and provided
t racking numbers to vendors on orders being shipped from the
warehouse.
M onit ronics, Dallas, TX Februa ry 2005- April 2006
Provided customer service and negotiated renewal contract rates
regarding alarm system. Also prepared alarm contracts to be
mailed to customers and issued credits when alarm bills were
i ncorrect. Monitored alarm systems and notify law and emergency
enforcement when necessary.
Excel Telecommunications, I nc. Dallas, TX August 1994-
D ecember 2004
Representative Consultant/Provisioner/Commercial Billing Analyst
Assist with incoming calls from Independent Reps with understanding of
t he Multi-level marketing plan. Provided first level resolution
concerning complaints, and assured checks and correspondences
were mailed properly to the Reps. Also assisted Reps with related
issues to compensation, marketing, sales programs, promotion,
down line activity and selling of telecommunications products.
Responsible for developing a lead tracking system that joins sales
manager, engineer, provisioner, circuit design engineer and switch
engineer to ensure success of the order project. Received and
d iagnose reports of network trouble and interface with Lecs and
Vendors to resolve customer issues. Worked closely with other
p rovisioning teams, managers, and directors of out of state
vendors to ensure that customer’s complaints and issues were
resolved. Provided first and second level of escalation for
regulatory complaints, and developed account provisioning daily,
weekly, monthly, and annual statistical reports to managers and
d irectors.
Responsible for creating and providing a complete and professional
competitive bill analysis of rates, product features and discounts
for independent field reps. Assist reps with understanding of
analysis and presentation to customers. Responsible for internal
mail reception, distribution, finalizing and shipping of daily
p roduction within the department while maintain customer
records and accounts.
S kills
Typing Speed 55-60wpm, Ten Key by Touch, Data Entry 8000ksph
M icroprocessors-Word Perfect, Lotus Notes 1-2-3-4, Microsoft Word,
W indows Office, MS Outlook, Access, Microsoft Excel, Power
Point, AS4 00, LPS, HLBPM system.
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