Customer Service Sales Representative
Resume:
CURRICULUM VITAE
PRISCA MUKENGESHAYI TSHIAMA
****, **.******, ******** *******
Phone numbers: +243-**-***-**-**
Place and date of birth : Abidjan (Ivory Coast), August 28th 1984
Civil status : Single
E mail: *************@*****.**
I. LANGUAGES
French: spoken, written
English: Intermediate English, spoken, written
II.SKILLS DEVELOPPED
• Spirit of initiative and strong capacity to work in a multicultural environment ;
• Extrovert and team spirit ;
• Good working organization ;
• Easy and fast adaptation ;
• Efficient to work under pression ;
• Make daily tasks in a systematic and effective way .
III. PROFESSIONAL EXPERIENCE
August 2013 – to present:
NESTLE CONGO SPRL – IMPORT AND EXPORT OFFICER
• Management of all administrative matters related to import and export of raw materials,
packaging, indirect materials and finished goods.
• Follow-up of licenses related to import and export elaborated by the bank ;
• Send licenses to suppliers and insure that they have been received before shipment of goods ;
• Provide correct documentation to banks and customs authorities ;
• Monitor the performance of clearance agencies and shipping lines for fast deliveries of products
and materials ;
• Minimize demurrage related to customs clearances delay ;
• Being the focal point for all matters relating to import and export;
• Regular update of files with all shipments in progress ;
• Helping to avoid further legal cases and resolve existing cases;
• Ensure clear communication with all stakeholders internally and outside the company;
• Generate periodic reports required by management ;
• Working in line with the principles of leadership and business conduct of Nestle ;
• Ensure implementation and compliance with best practices.
October 2012 – July 2013:
NESTLE CONGO SPRL STOCK CONTROLLER
Perform daily inventory of vans ;
•
Doing the reconciliation after each inventory and raise daily report to analyze stock
•
gaps between real physical situation and system status (SAP) ;
Check the products close to expire date in order to inform sales department ;
•
Ensure that the physical return of expired or damaged products is no longer in vans
•
and in SAP ;
Perform monthly and annual inventory of warehouses and produce the close report
•
of stock inventory.
March 2012 September 2012:
NESTLE CONGO SPRL –PROFESSIONAL TRAINING IN CUSTOMER SERVICE
Receive orders from customers and create them in SAP system;
•
Send profomas invoices to concerned customers ;
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Follow up of payment customers and facilitate the delivery process ;
•
Daily report of billing of Sales Representative ;
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Ensue that invoices generated during deliveries are signed by customers;
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Ensure that orders from clients contain available quantities in warehouse.
•
•
July 2011 January 2012:
RAKEEN CONGO SPRL (Real estate) – ADMINISTRATIVE ASSISTANT
Type letters, memoranda and reports from drafts and proofreads and review documents for
•
grammatical and numerical errors;
Take and prepare notes of meetings, conferences, and similar proceedings;
•
Answers telephone calls, take messages, respond to questions, and direct callers to
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appropriate parties;
Open and distribute daily correspondences; Sort and distribute mails and packages to
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appropriate parties;
Code, compile and file correspondences,records,documents and reports according to an
•
established system ;
Maintain, update or create database;
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Order and maintain office supplies and equipment;
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Greet and assist visitors and arrange for escorts, as necessary;
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Assist finance department with bill payments and management.
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IV. EDUCATION
• October 2010 : Bachelor Degree in Economic and Social Law
Publication: The tax system of non profit making
Organizations in DRC
Protestant University of Congo
October 2008 : Graduat in Economic and Social Law.
•
Publication: The independance of the Central Bank
Of Congo
Protestant University of Congo
: Certificate Secondary studies in literary
October 2005
•
High school Kabambare
Kinshasa (DRC)
: Secondary studies
1995 2000
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French high school Blaise Pascal
Abidjan (Ivory Coast)
V. INFORMATICS
Good knowledge (Microsoft Word, Excel, Internet)
VI.ADDITIONAL INFORMATION
Just for your information, I have already been in United States. I’ve visited San Antonio, Houston
and Austin and Washington.
Prisca MUKENGESHAYI TSHIAMA
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