Manager Quality Assurance

Travis Scott Barker

*** ***** **, #**** ****** 203-***-****

New Haven, CT 06515 Email: ********@*****.***

Objective:

To apply my values and principles of integrity and competence to all tasks. To apply the skills acquired from

achieving my Bachelors Degree in Social Work, MBA and 7+ years in the social services and managerial

fields. To challenge myself and experience new opportunities.

Employment:

July 2013 – September 2014

Masonicare – Wallingford, CT

Program Manager – LiveHome (Continuing Care Retirement Community without Walls)/Care

Navigation

Oversee all aspects of the programs which assist older adults in attaining and maintaining their

maximum potential to live safely and age in place in their home setting.

Act as the primary resource for program members for information, support, and advocacy and

frequently interacts with Care Coordinators to help assure program members' plans of services/support

are met.

Manages and provides leadership to the LiveHome and Care Navigation program staff. Tracks

programs against their business plans and timeline objectives.

Manages departmental budgets and contributes to strategic planning for Care Navigation and

LiveHome programs.

Develops and implements marketing and sales plans in collaboration with an identified team to promote

and track program growth.

February 2012 July 2013

Barkan Management Company – Glastonbury, CT

Resident Service Coordinator

Coordinate all aspects of events and educational programs to address needs of residents and help

them achieve independence, high quality of life and self sufficiency

Provide residents with information & referral to supportive services and collaborate with community

partners

Assist residents with benefits and entitlements

October 2007 September 2011

Agency on Aging of South Central Connecticut New Haven, CT

Lead Care Manager

Support the Coordinator and Care Managers by serving as first line of management for the daily

Connecticut Home Care Program for Elders (CHCPE) operations

Manage the workload of Care Managers, as well as ensure adequate office coverage

Schedule and facilitate monthly team meetings in conjunction with Coordinator

Assist in Quality Assurance projects

Answer the day to day questions of team members

Allocate support services for clients active with CHCPE (disabled adults 18 64 and seniors 65+) allowing

them to remain safe at home

Education:

University of New Haven – West Haven, CT

Master of Business Administration – Emerging Leaders Cohort Program, 2013

Southern Connecticut State University New Haven, CT

Bachelor Degree Social Work, Minor in Psychology, 2007

Skills: Writing/Computer Skills Advocacy Marketing Public Speaking Lobbying

Collaborating Personnel Management Process Management Budgeting Active Listening

Communication

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