Customer Service Project Manager

Location:

Salary:

41000

Posted:

October 27, 2014

Raul Vazquez

Professional Summary

I have many years of experience servicing customers as well as the capability to handle all customer service issues in a professional

manner. My problem solving skills while multi-tasking other office duties are excellent. I enjoy working in a team-oriented

environment and work well with other to establish a successful business for the company.

Experience

June 2009-June 2013 Cushing Transportation Cicero, IL

Customer service

Obtain and/or establish routing, schedule pick up and delivery times (set appointments)

Deal with customers on the phone, employees, owner/operators, and management

Track, trace equipment and rail billing for customers

Provide high quality of customer service to business, drivers

Convey important information correctly and effectively to customer and drivers

Sept 2005-April 2009 Angel logistics Chicago, IL

Dispatcher

Dispatch Drivers by proximity and effectiveness to designated pick-up location

Coordinate and direct available fleet equipment and Drivers and Owner/Operators

Ensure all communications are conducted on time with customers

Pay close attention to all details and understand were potential problems may occur

Receive work orders and tenders from customer service and dispatched them to

Personnel

Feb 2003- July 2005 Garla Trucking & Excavating Chicago, IL

Project Manager

Prepare business proposals, general construction layouts and presentations

Read shop drawings and construction blueprints

Worked with General Contractors and negotiated extras/costs and handled the overall Review of the project

Assisted in general administrative work when required

Skills

Bilingual- English/Spanish

Excellent time management abilities

Proficient in Microsoft Word, Excel and Internet Research

Excellent Communication and Verbal Skills

Education

Kelly High School Chicago,IL Drafting & Design Studies

Moraine Valley College Palos Hills, IL General Studies