Customer Service Staff
Resume:
Darryl Lyles
Lancaster, Pa **603
********@*****.***
Education
CASHS - Chambersburg, Pa
Aug '04-June '07-graduated
Work Experience
Perkins Restaurant- Jan'09 -June'11
Server- Provided excellent customer service. Enjoyed the atmosphere and
talking with customers.
Under Armour- Aug' 12-Nov'12
Retail sales involving the Under Armour clothing line as well as shoes.
Children's Aid Society- July '12-March'14, September '14-Present
Placement center for youth. Residential program as well as shelter. Work
with youth that have been court ordered to the facility due to crime or
domestic abuse. Teach them about life skills. Keep a record of their
behavior towards staff as well as other residents. Talk with them and guide
them in a direction that allows them to make the best choice. Talk with
other staff as well as one on one with resident to come up with a plan that
will allow a resident to change for the better.
New Story April '13- July '13
BSS-Behavioral Support Staff. Alternative school for troubled youth.
Shadowed youth while they attended classes and made sure they stayed on
task. Documented any troublesome or disruptive behavior and intervened
accordingly.
Youth Intervention Center May '14- August '14
Youth Care Worker- Monitor youth behavior and intervene accordingly. Teach
them about life skills. Keep a record of their behavior towards staff as
well as other residents. Talk with them and guide them in a direction that
allows them to make the best choice. Talk with other staff as well as one
on one with resident to come up with a plan that will allow a resident to
change for the better.
Achievements
. Millersville University
Major: Psychology
Credits: 110, Senior
Range of courses: Juvenile Delinquency-learned about the statistics of
juvenile crime, learned about rehabilitation centers, Abnormal Psych-
learned about adult mental disorders, Childhood Disorders-learned about
mental disorders in children(similar to abnormal), Behavior Modification-
learned how to change a person's behavior based on reinforcement and
extinction, Personality Theories-learned about the types of personalities
a person could have, Social Psych-learned about how society works based
on a person's behavior and how people interact with each other.
Psychology of Drug Addiction- currently enrolled. learning treatment
models and techniques to help those with substance addiction or abuse.
Activities
. Volunteered youth football camp-taught kids how to run routes,catch
balls, and work together on a team. Summer 2006.
. Work well with youth.
. Played football and basketball; ran track.
. Enjoy being a role model and mentor to youth.
. Interest in becoming juvenile P.O.
Skills
. Great interpersonal skills, good communication, attention to detail.
. Have a great deal of patience.
References
Brenda and George Blessing
10175 Cardinal Drive Orrstown, Pa 17244
Rena and Ray Edwards
7707 Nyesville Road Chambersburg, Pa 17202
Tyrone Burke
200 North Church St Apt Oak 3 Parkesburg, Pa 19365
Contact this candidate