Mahaboob Basha Kagaj
**** ***** ** *** ***** Village IL 60007
Cell: 847-***-****
E-mail: acgiof@r.postjobfree.com,
OBJECTIVE
A challenging position as a mid-managerial position in QA Development /
Support projects with a reputed organization in the Airlines /
Entertainment / Enterprise / Medical/e-Commerce segments by utilizing my
technical knowledge, work experience and problem solving capabilities in
achieving company goals.
SUMMARY
. More than 10 years of experience as Test Manager/Lead in Software
Quality Assurance with CSC - Computer Sciences Corporation of
experience in People Management hiring and promoting talent, coaching,
training, mentoring, and providing constructive feedback and
performance appraisals.
. Timely planning, preparation, specification, execution and completion
of activities to support quality delivery to time and budget
. Extensive experience in preparing and maintaining test documentation
(test designs, test strategies, master test plans, test execution
plans, test cases, test reports, traceability documents), for System
Integration, Regression, Rollback, UAT / BETA, Production
Implementation Verification and Scrums.
. Experience in managing teams working on multiple projects, which
included a mix of Offshore-Onsite model from both Onsite and Offshore
locations.
. Experience working with Agile and Waterfall SDLC methodologies.
. Expertise in Administering HPQC 9.0, 9.2, ALM 11.00, TFS, MTM (Visual
Studio 2010 and 2012), Jira, TestTrackPro, Oracle management,
BugZilla, ClearQuest and much more
. Expertise in Perforce, SharePoint, FieldGlass etc.
. Involved in Web Services testing using SOAP UI V4.6.4 and Fiddler Web
Debugger V2.4.9.2
. Involved in Automation testing using QTP.
. Preparing Monthly and Quarterly summary reports of the program's
status, resource utilization and accomplishments and Project Closure
Reports
. Report testing results including pass fail status, total test
execution time, track new defects in the defect tracking system,
Defect Triage meetings and execute defect-specific retests
. Established testing services for Mainframe Shares+ applications, Data
Migration applications like Dynamic Air, Aero (NextGen Gate Agent
application), Over Sale Manager, Special Service Forms, Electronic
Accounting and grown them into sustainable tracks.
. Provided more enhancements during testing and worked as SME Subject
Matter Expert.
. Reduced training budget by 70% during transition to a new team members
by using pre-recorded training material (WebEx)
. Involved in Mobile App Testing for United Airlines .com site using
PERFECTO.
. Guided the Disney team to achieve highest Customer Satisfaction Index
rating of 4 for 3 successive quarters
. Established test strategy for United and Continental IT Integration
(United Legacy Platform Migration), established test practices for
various Dress Rehearsals and New United Day 1
. Ensures adherence to IT best practices, while delivering outstanding
customer service and satisfaction
. Driving the Integration program right from Definition phase until Go
Live phase making sure the Qualitative Delivery.
. Methodical and diligent in taking the final decisions in approval of
resource planning for program implementation
. Received Star Performer Award consecutively 5 times.
. Very good knowledge of Microprocessors and Microcontrollers
Career Summary
June 2004 - Present CSC (Computer
Science Corporation)
Mahaboob Basha Kagaj is currently employed (Full Time) for CSC Company as
Advisor Project Management, providing expertise in Software Test Process
and Software Testing.
Mahaboob Basha Kagaj had worked in the following CSC projects:
Project 1 - United Airlines Nov 2009 - Present
Team Size 12 (eCommerce, Loyalty and Merchandizing Applications)
Role Test Lead
Test Management Tools Quality Center 9.2, ALM 11.00, SharePoint, TFS/TM
(Visual Studio 2010/2012)
Operating System Windows 7
Environment .net, Oracle 9i, HTML, Aero REST Web Services, Merchandizing
SOAP Services, Java Script, JQuery, C#, Mobile, Mobile 5,
CSS - Cascaded Style Sheets
Responsibilities:
. Attend Daily Scrum meetings, Perform test execution on latest Builds,
Post defects in TFS, testing on Awesomium Wrapper Container, replicate
Production/Field issues on Stage environments etc
. Established test strategy for United and Continental IT Integration,
established test practices for various Dress Rehearsals and New United
Day 1
. During my tenure in United Airlines, won the confidence of top
management by handling multimillion revenue projects like Dynamic Air,
Next Gen UI Gate, CheckIn and Lobby etc. apart from medium size
projects; currently handling one of the long term project called AERO,
the Gate, CheckIn and Lobby Agent Contact Center applications.
. Aero - NextGen UI application implemented Agile methodologies due to
its Continuous Integration with multiple applications, Business change
requests and continuous delivery.
. Tracking deliverables on timelines.
. Created and executed automation scripts for Aero Departure Management,
JumpSeat and Oversale Manager.
. Requirements walkthrough, Reviews, Testing, Add items in Defect tools,
Defect Triage Meetings, Production calls, Closure Reports.
. Performing activities like Daily reports, Test case Authoring/Reviews,
Traceability Matrix, Requirement gap analysis, Test Execution, Defect
Reporting, Defect Triage, Defect validations, Adhoc, Regression, Web
Services, SIT, UAT, Production Cut overs, Production Support, Scrum
meetings, Browser Compatibility testing etc.
. Analyzing the schema and Service definition Documents provided for
each web service
. Developing/Identifying Test cases for web services based on service
functionality and mandatory/optional parameters and execute the
services in Fiddler or SoapUI.
. Expertise in Administering QC, ALM, TFS, MTM (Visual Studio 2010 and
2012), Jira, TestTrackPro, Oracle management, BugZilla, ClearQuest and
much more
. Creating test data for testing needs.
. Tested .com on iPhone, Android, Windows8 and Blackberry apps along
with United.com for customer to provide Flight booking, Check-in and
seat maps, Mobile boarding documents and airport maps, Flight status
and reminders, Frequent flyer account access (Mileage Plus),
Subscriptions and Upgrades .
. Tested United Airlines provides Wi-Fi services to customers during
journey in aircraft. The wifi services will be dependent on several
technical factors. Hence the bandwidth will be fluctuating
continuously. So test whether these fluctuations are in permissible
levels, a collection of scripts were developed and wrapped in a single
application. This application includes the tests like pinging a
specific address for specific time period, loading several URLs
continuously and performing upload and download operations of
different sizes of files.
. United Airline iPhone app supporting inflight streaming to the
customers. This DRM streaming provides Movies, TV shows and Kids
movies with minimal cost to the customer during journey.
. Direct interactions with Business, UAT users, Agents, Dev, Scrum
masters and offshore teams.
. Driving the Integration program right from Definition phase until Go
Live phase making sure the Qualitative Delivery
. Preparing Monthly and an annual summary reports of the program's
status, resource utilization and accomplishments
. Introduced various tools to reduce the efforts in Business Process and
Interfaces testing
. Established testing services for Shares+ applications, Data Migration
applications like ezCare, Over Sale Manager, Special Service Forms,
Electronic Accounting and grown them into sustainable tracks. Team
size increased from 6 to 20 within one year.
Project 2 - Aviva - Norwich, UK Jun 2009 - Oct 2009
Responsibilities:
. Preparing Project Test Strategy and Review Logs.
. Reviewing client deliverables
. Interacting with the client on business decisions/issues
. Guiding the offshore team for issues and queries in the project.
. Documenting existing processes in the system
. Interact with senior management on Client Side developments
. Assigning work units to offshore team members
. Involved in SIT and UAT
. Tracking deliverables on timelines
. Bug reporting and Defect verification.
Project 3 - PACE (Program for Advanced Customer Empowerment) Dec 2008 - May
2009
Responsibilities:
. Primary focal point of contact for development and testing team.
. Involved in Pre-connectivity testing, System Integration testing and
System Acceptance testing phases.
. The issues/exceptions found during above phases were addressed by
coordinating with development and testing team.
. Test case reviews and walk through
. Review of the defects posted by the team
. Reviewer of all deliverables that are delivered to the client.
. Involved in Defect calls, sync up calls and team meetings.
Project 4 - Walt Disney - Magic in Motion, Orlando FL USA Nov 2007 -
Oct 2008
Responsibilities:
. Prepare Test Plan addressing the test needs of the project and devise
a suitable test strategy.
. KT sessions on the application to the team to make them understand all
the features and functionalities.
. Interact directly with Client, Attended daily Scrum meetings, Defect
Call, Release meetings.
. Analyse system requirement specifications
. Actively handle the team, assign task, review task, report to client
and maintain process documents and WBS.
. Actively Involve in reviewing and executing the QTP scripts
. Perform defect Reviews and Defect Reporting using Quality Center QC
9.0
. Perform Issue clarifications posted by the offshore team.
. Effort estimation for each phase, Scheduling, Planning
. Test case reviews and walk through
. Perform test execution Cycle wise, SIT and UAT
. Review of all deliverables that are delivered to the client.
. Make sure no slippages in the schedule and deliverables delivered are
of High Quality
. Test Summary reports on daily basis
. Daily and Weekly status reports
. FDR (Formal Delivery Report) level 1 presentation.(CMM level 5
standards)
. Quality Assessment Report and Closure report at the end of the
project.
Project 5 - Tata Interactive Systems Aug 2007 - Nov
2007
Responsibilities:
. Review of Test Case documents written for the functional areas in the
application
. Business requirements gathering, project planning, executing the
planned work and report the work done with explicit clarity and high
degree of details.
. Setting up the test environment, human resources, hardware resources,
training and initializing the activities for the assignment
. Coordinate with the team resolving issues and clarifications about the
product
. Setting up the project build in various test environments involving
MAC and Windows Operating Systems
. Communicate the project status to all the stake holders with clarity
and high degree of details in Status Reports, Conference Calls.
. Ad-hoc testing and test case execution.
. Bug reporting and defect verification.
Project 6 - HP-Velodrome Jul 2007 - Aug 2007
Responsibilities:
. Estimations for effort, Scheduling, Planning
. Understand the functional and Non-functional requirements and devise a
suitable test strategy
. Identify and raise issues.
. Prepare Test Plan addressing the test needs of the project.
. Test case reviews and walk through
. Perform test execution and Post defects in QC 9.0
. Review of the defects posted by the team
. Review of all deliverables that are delivered to the client.
. Daily and Weekly status reports
. FDR (Formal Delivery Report) level 1 presentation.(CMM level 5
standards)
. Daily and Weekly status calls with Client and Onsite coordinator
. Team Management - making the team comfortable with the requirements,
functionality of the application, Quality in test case authoring and
execution, Quality in bug finding and posting and Monitoring
Project 7 - RosettaStone Jan 2006 - Jul
2007
Responsibilities:
. Prepare test cases.
. Test case reviews and walk through
. Perform exploratory testing on multiple native operating systems
. Attend client calls and update the current status
. Execute test cases.
. Bug reporting and Defect verification.
Project 8 - Vertexinc, Berwyn, PA Oct 2006 - Jan 2007
Responsibilities:
. Interact with test analysts and managers
. Prepare automated scenarios for Regression testing.
. Prepare Iterations and Parameters based on scenarios for automation
scripts.
. Bug reporting and Defect verification in QC.
. Perform automated Regression testing and Platform testing.
. Perform Patch installation using JAR files.
. Worked on Quality Center and executed test scripts on QTP.
. Author test cases for the service requests.
. Prepare the documentation for patch installation, platform testing and
regression testing in quality center.
Project 9 - Stryker - OfficePACS and OrthoPAD May 2006 - Sep
2006
Responsibilities:
. Prepare test case Index and detailed test cases
. Functional testing to verify the conformance with the client
requirements
. Understand medical domain and attend trainings
. Ad-hoc testing and test case execution
. Bug reporting and defect verification.
. Prepare test requirement traceability matrix to map the test cases to
the requirements.
. Prepare Daily Status Reports and Weekly Status Reports.
. Prepare Project Data Collection Documents.
. Review of Test Case Index documents written for the functional areas
in the application
Project 10 - Rain Bird IQ central control system Mar 2006 - Apr
2006
Responsibilities:
. Prepare Test Case Index, Test Cases for Installation and Un-
Installation.
. Review of test cases in every phase of testing of this project.
. Execute the test cases.
. Perform installation, un-installation testing and Regression testing.
. Perform content testing of Help system of Rain Bird IQ.
Project 11 - OpsPlanner Dec 2005 - Feb
2006
Responsibilities:
. Prepare Test Case Index documents.
. Functional testing to verify the conformance with the client
requirements.
. Execute of all test cycles test cases and regression cycle.
. Ad-hoc testing.
. GUI testing
. Bug reporting and defect verification.
. Prepare Traceability matrix to map the test cases to the requirements.
. Prepare Daily Status Reports and Weekly Status Reports.
. Prepare Project Data Collection Documents.
. Review of Test Case Index documents.
. Author and review functional and UI Test Cases
Project 12 - Crocodile Clips Jul 2004 - Nov 2005
Responsibilities:
. Perform testing on all versions of Microsoft windows and MAC operating
systems.
. Maintain test data in Perforce (Configuration management tool).
. Author of the test cases.
. Prepare test requirement traceability matrix.
. Functional testing to verify the conformance with the requirements.
. Execute the test cases and extracting a regression set, which is to be
used in next regression cycle.
. Compatibility testing of the domain on various platforms to ensure the
same functionality across all the operating systems.
. Performance Testing - Clock Testing on Daily Builds to verify the
behaviour of the application.
. Bug reporting in TestTrackPro tool, Defect verification
. Prepare End of Cycle reports based on the areas tested.
. Creation of product models.
. Export flowchart program in to the real time microcontroller using
boards like 'Revolution programmer', PIC lab-Mad lab, and PIC AXE and
Stamp programmers.
. Export electronic circuits on to real-PCB net list and Help testing.
Education/Training Bachelor of engineering in Electronics & Communication
Engineering - 1st Class.
Diploma in Electronics & Communication Engineering -
1st Class.
. Permanent Resident of USA (Green Card) and Authorized to work for any
employer in the United States.