Customer Service Sales
Resume:
Maura Henkelman
Edmonton, AB T5Y OE2
acginh@r.postjobfree.com
Objective
I have many years of professional experience in office administration, customer
service and sales. I am a reliable, dedicated individual who is eager to learn new skills
within a new company. I have excellent organizational skills and pay close attention to
detail. My main focus is to ensure all tasks are completed diligently, accurately and in a
timely manner. I have a positive attitude and I am would love to share that with your
company.
Education
2012 WHMIS
•
2011 Delivering Service Excellence Advanced Course
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2010 1st Aid and CPR
•
2000 Alberta Career and Computer Center Office Administration
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1997 The Career College Travel and Tourism
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1994 Frank Maddock High Advanced High School Diploma
•
Highlights of Qualifications
Multi line switchboard phone, fax, scanning
•
Receiving, Payroll and Invoicing, Requisitions
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Administration, Customer Service and Sales experience
•
Highly skilled in interacting with customers, problem solving, and providing
•
excellent customer service
Works well in a team or individually
•
Proficient in many Office Programs Microsoft Office Suite,, Excel, Word,
•
PowerPoint, MS word, Oracle, Moneris, Sharepoint, Outlook, and many other
Database programs
Professional experience
2000 2014 Discount Travel Services Office Manager/Travel Agent
All office administrations duties
•
Customer Service Sales
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2012 2013 Shanahan’s Construction Administration Assistant/Reception
Multi line Switchboard, faxing, scanning, filing
•
Job Files, Operation and Maintenance Manuals
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New Hire packages, Contracts
•
Sales Orders and Change Orders, Requisitions
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Payroll
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Letters and Courier duties
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Order office Supplies
•
2011 2012 Atco I tek/Direct Energy Customer Service and Billing Representative
Sales
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Billing inquiries and investigations
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1st Call Resolution on issues
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Extra Projects: Compliance Audit help back office, Presentations, creating trackers
•
for the team managers
2008 2010 Service First Travel Travel Agent
Sales
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Invoicing
•
Administration duties
•
2005 2006 GE Consumer Finance Customer Care and Billing Representative
Customer Service and Sales
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Billing inquiries and investigations
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Credit Card Checks and Applications
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**References Available on Request**
Contact this candidate