Customer Service Project Manager

CAJETAN "CJ" ONU

310-***-**** - *****@***.***

REALTOR

Extremely talented real estate agent with extensive

experience in purchase & sale of property and contract

negotiation deals. Communicate with clients to understand

their property needs and preferences Coordinate and fix an

appointment with prospective buyers to show them houses.

Responsible for preparation of contract documents, purchase

agreements and closing statements and prepare and maintain

a list of properties suited to different needs and budgets.

Ensure that the legal formalities are completed prior to

closing dates. .Assisted corporate lawyers and attorneys in

various broad based legal works

LEGAL EXPERIENCE

I founded and operated California Legal Network and

Services. Worked with attorneys in preparation for

lawsuits, civil litigations and cases related to corporate,

family law, immigration, and real estate matters. Prepared

various legal and corporate documents including

newsletters, agreements, contracts, drafted legal notices,

memos, and other correspondence letters. Provided support

and administrative services for litigation support such as

case research, client relationship management, factual

information collection and management.

PROJECT ENGINEER / QUALITY CONTROL SPECIALIST

I have extensive experience in project/office

engineering services for both public and private clients

in areas such as educational facilities, hotels,

residential condominium towers, and office towers. As

Project Engineer, I direct and coordinate engineering

activities for the project including the supervision of

engineers of all disciplines. I assists project

managers in day-to-day operations of various projects,

handles correspondence between all parties involved,

site monitoring and document control, produces daily,

weekly, and monthly reports, verifies billings from sub-

contractors, processing of RFI's and submittals and

maintains logs, coordinates inspections and testing

services/trainings, schedules updates/reviews, and

tracks potential additional costs.

PROJECT EXPERIENCE

I served as Project Engineer for the Solair Wilshire

project in Los Angeles. Project consisted of a mixed use,

22-story high-rise residential condominium project with two

levels of retail at the first and second floors and 4-

stories above grade residential parking. I provided day-to-

day on-site contract administration, reviewed project

change orders, and processed RFIs and submittals.

Caltrans, District 11 Headquarters, San Diego, CA

I served as Project Engineer for the Caltrans District 11 office building

in San Diego. This complex project consisted of three office buildings

designed to accommodate the estimated 956 Caltrans employees, an 815-

space parking lot, and approximately 11-acres of recreational land. I

was responsible for assist the Project Manager in daily construction

administration services, including processing RFI's and submittals,

maintaining record drawings, verifying and processing contractor's

progress payments, reviewing and processing change orders, preparing

progress reports, and document control.

North East Satellite Campus, Los Angeles Community College District, Los

Angeles, CA

I served as Project Engineer for the North East Satellite Campus in Los

Angeles. Duties included assisting the construction team and client with

coordination of RFI's, change orders, correspondences with sub-trades and

prime team members on their daily field activities. In addition, I

assisted in the project management functions which included contract

procurement/administration, cost, and maintenance of project

schedule/budgets for multiple phases.

Multiple Major Capital Outlay Bond Program at California State

University, Dominguez Hills, Carson, CA

I served as member of the construction management team that served as

campus wide Construction Manager overseeing multiple major capital outlay

bond program projects totaling $45M. Responsible for monitoring program

budget and schedule, reviewing and processing change orders, processing

request for payments.

Welch Hall, California State University, Dominguez Hills, Carson, CA

As Project Engineer/Superintendent for this project, I provided project

management support including RFIs, shop drawings, submittals, change

order requests, and correspondences. I was also responsible for tracking

and monitoring all potential and scheduled construction progress

meetings, assisting in daily contract administration, and providing

general assistance to the senior project manager. ROBINSONS MAY COMPANY -

Los Angeles, California 1991 - 2001

CUSTOMER SERVICE EXPERIENCE - Department Store Manager:

I was promoted to manager position to recruit, train and supervise 12

employees + customer service reps and cashiers. Foster an environment in

which customers enjoy high levels of service and employees are motivated

to deliver top performance. Ensure friendly and efficient at checkout.

Responsible for keeping the records of promotions, sales and policies

related to interactions and payment, designed attractive plans to

increase profit and traffic, responsible for communicating with customers

regarding sales on daily basis, recorded all daily financial dealings and

other information to maintain the records of accounting, solved all

errors and difficulties regarding to sales, and as well as done various

other duties as needed.

BANKING EXPERIENCE

Service customer enquiries determine customer needs and provide solutions

with regards to their banking requirements. Educate customers on product

options and technology issues, Manage customer and bank privacy, Manage

and pass on customer feedback. Effectively use a variety of computer

programs to access customer details and databases, and research options,

Data entry, continual awareness of compliance requirements/risk

management.

Volunteer Experience:

Volunteered/assisted in the campaign to elect President Barack Obama and

Mayor Antonio Villaraigosa, placed phone calls and knocked door-to-door to

encourage high voter turn-out.

OTHERS:

I am well organized, multi-task oriented with excellent deadline record. My

strong work ethic of excellence in all tasks undertaken makes me a team

player in all levels of personnel. My

Knowledge of Westlaw, Prolog, Microsoft Word, Excel, WordPerfect,

PowerPoint, e-mail and the Internet is invaluable. I have excellent

knowledge/understanding of the legal/litigation process and legal

terminologies.

REFERENCES: Will be provided upon request.

8 YEARS OF EXPERIENCE

Educational Facilities

Hotels

Office Towers

Residential Condominium Towers

EDUCATION

Oil & Gas - In progress,

Osha Academy

Construction Management, University of California, Los Angeles (UCLA)

Litigation/Criminal Law

University of West Los Angeles School of Law & School of Paralegal Studies

Public Administration & Criminal Justice

California State University Dominguez Hills

CERTIFICATIONS / LICENSES

Real Estate Agent

Computer Science

COMPUTER SKILLS

Prolog

Expedition Document Control System

Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)

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