Customer Service Real Estate

LAUREN HAMPTON – COOPER

**** *. ********* ******* ** 48124

PHONE NUMBER 248-***-****

JADORE.LAUREN087GMAIL.COM

O BJECTIVE-

To secure a position in the Real Estate industry that offers challenging duties by which I can apply

my skills to increase a company’s profitability and enhance growth.

EDUCATION

KE Y S TON E N AT I ON A L HI GH B L OO MSB UR G PA

WORK EXPIERIENCE

Citi Bank

02/2013- 08/2014

Government Loan Processor

• Process Government FHA/VA Streamline Refinance

• Follow ECOA Guidelines

• Maintain a Pipeline of 80+ Loans

• Receive inbound and outbound calls

• Email/ fax/ mail documents

• Request Documents from borrowers to obtain a Approval

• Communicate to borrowers, 3rd Party vendors,

• Order Payoffs, Appraisals, Inspections Etc

• Communicate to all parties email and via phone

• Exemplify Great Customer Service Daily

• Check All Emails & Voicemails Daily

• Posses Good Written, Verbal and Organization Skills

• Clear Conditions to meet approval

• Confirm Coverage of Homeowners Insurance Policies

• Request Rate Locks to be Extended

• Order Credit Hi-Lights

• Meet a Monthly Goal

• Posses the ability to solve issues

• Send Subordination Request to 3rd Party Vendors

• Assist in obtaining financial information from borrowers

• Operate Microsoft Word & and Excel

• Ability to set and meet commitments and deadlines and effectively handle outside pressure.

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Shore Mortgage

08/2012-02/2013

Shore Mortgage / Retail Processing

• Process Mortgage loans

• CONV/FHA/ Refinance

• Correspond with borrowers to obtain documents

• Communicate with third parties ex. Banks, HOA, Credit Company

• Email Loan Officers

• Receive Inbound Outbound calls

• Fax/Email/Clerical Duties

• Maintain a small pipeline of aged loans

• Clear Conditions off Approval letter

• Submit files to Underwriters for Conditions, UW to Review & CTC (Clear to Close)

• Run DU to ensure loan is valid for ex DTI is in ratio

• Request locks relocks and extension from Loan Officer

• Check taxes and Insurance are Paid /Due / and or Escrowed

• Submit C of C to (Change of Circumstance) to ensure loan amount is current with pay off

• Order Pay-Offs, Title, HOI, Condo Questioners

• Conference Calls with borrowers, Kroll Factual Data, Various Banks to verify Mortgage

Payments are 0x30

United Wholesale Mortgage

08/2012-Current

• Hud Coordinator

• Assigned Huds to closer

• Communicate with Brokers and Title Companies

• Assign Huds in timely manner

• Upload HUDs in blitz

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Underwriting Support

• Closing Coordinator

• Check Documents to ensure proper wording and information to ensure all loans followed

guidelines

• Ex, Cpl, (Closing Protection Letter) Wire Request, Title Work,

• Upload Documents in Blitz

• Pulled BAR (Borrower Activity Report)

• Compared & Generated Preliminary HUDs & TILS ( Truth In Lending Statement)

• Ensured accuracy of Lines 801-802 & 803-807 were accurate per Brokers GFE

• Send errors to Secondary & Underwriters to clear

Disclosures

• Clear Compliance Conditions to get loan closer to closing

• Review State Disclosures

• Check for Loan Officer Signatures on 1003

• Add additional conditions

• Ensure legible signatures are provided or we condition for them

• Make Notes In Destiny

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Quicken Loans/ Aerotek

10/2011-04/2012

• Processed Mortgage Loans VA/FHA/CONV

• Maintain a database of over 150+ Clients

• Assisted Underwriters with gathering of all Documents pertaining approval

• Met Conditions/ Cleared Conditions

• Met Deadlines & Goals

• Took Calls From Various parties ex, (AEs, Loan Officers, Underwriters, Clients)

• Responded to All Clients by end of each of day Via Email and Phone

• Office Administrative Duties

• Cleared Conditions

• Built relationships with clientele to ensure the cooperation of client

Motion Realty Group

04/2010-08/2011

• Processed BPOs (Brokers Price Opions

• Maintained Real Estate Properties

• Processed Offers for Real Estate Agents

• Ordered Title Work & Appraisals

• Lead Company Discussions with Agents

• Answer All Calls & Emails Daily

• Met with Investors & Clients

• Scheduled Showings For Agents & their Clients

• Made Minor Decisions that would enhance profitability for company

Eppes Pin Point Processing

12/2005 – 08/2009

Jr. Consultant

• Processed Loan Approvals

• Scheduled Appraisal Appointments

• Ordered Title Searches

• Pulled Comparables

• Assist Homeowners with Loan Modifications

• Consult with Banks for Borrowers to implement a lower interest rate & payments

• Assisted W/ Small Business Start ups

• Implement business strategies and ideas

• Met with Investors

Skills

• Skilled in building relationships with people

• Adapt well to change

• Exceptional communication skills

• Exceptional computer skills

• Data Entry Skills

• Customer Service Skills

• Mortgage Background Profound

• Processing Experience

• Exceptional Team Work Skills

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Contact this candidate