Customer Service Representative

Michael Fleming

Shipping and Receiving Clerk - RSO Inc

Laurel, MD

**********@*****.*** - 757-***-****

To gain a long term employment position that has constant growth for promotion within a company in which my

technical and business educations, as well as work experience can help me maintain a high level of production

at work.

Technical Skills/Proficiencies

NOTCI (National Occupational Competency Testing Institute) Network Certified.

OSHA (Occupational Safety and Health Administration) Certified.

Network Plus Certification

WORK EXPERIENCE

Customer Service Representative

Capital One Bank - Laurel, MD - May 2014 to September 2014

Responsibilities

Obtains client information by answering telephone calls; interviewing clients; verifying information

Document all call information according to standard operating procedures

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Shipping and Receiving Clerk

RSO Inc - Laurel, MD - June 2011 to December 2013

A customer service position that caused direct interaction with customer placing orders for products and/or

service

2nd/back-up Secretary - Handled mail, organized and maintained filling, sent/received faxed messages.

Warehouse hand - A back-up or extra man that was sent out for one of the many services RSO has to offer

Help Desk Technician

Department of Distant Learning - Laurel, MD - May 2011 to December 2013

technician that perform routine help with all capitol college technical problems

Check in with on-line course to make sure all running class were operating smoothly

Answered troubleshooting calls from students and professors

Replied to online tickets with professionalism in a timely manner.

Crew Trainer

McDonalds Inc - Newport News, VA - September 2007 to March 2008

Newport News, VA September 2007-March 2008

Responsible for daily food preparation, cooking, and distribution.

Assists in other areas of store, such as clean-up, shelf-stocking, or cashiering.

Received training and experience necessary to become a manager by learning and performing all available

store tasks.

Sales Associate

King Alarm Company - Hampton, VA - May 2007 to September 2007

2007

Maintain confidentiality of papers and documents of the local business and organization.

Perform basic office duties such as answering the telephone, greet customers, direct calls, emails and fax

when in the office area.

Interacted in a door-to-door company method to give our company a friendly-type atmosphere with a positive

interaction with future customers.

EDUCATION

Bachelor in management of information technology

Capitol College - Laurel, MD

2010 to 2015

Computer Networking

New Horizons Regional Education Center - Hampton, VA

September 2008 to June 2010

Warwick High School - Newport News, VA

September 2006 to June 2010

SKILLS

Comp+ NOTCI Certified / OSHA

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