Customer Service Project Manager

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CELIFIN ALCENA

**** ** ***** ****, ***** Springs, Florida, 33065. H Phone: 954-***-****

Cell: 954-***-**** ********@*****.*** & www.linkedin.com/pub/Celifin-Alcena/44/861/202/

Project Manager

Highly qualified professional with over 6 years of experience as a Project Manager and 20 years of

customer service. Manage project development from initiation to closure. High level of competence with

project charter outlining scope, goals, deliverables, required resources, budget, and timing. Develop

tools and best practices for project management and execution. Consistently striving to identify

problems and implement solutions. Strong organizational, analytical, problem solving and decision-

making skills. Proven ability to multitask and meet tight deadlines. Proficient in Microsoft Office Suite

and MS Project.

PROFESSIONAL STRENGTHS

• • Costs Analysis & Reporting •

Resolve Purchase Order Recognize & Analyze

• • Process Project Documents Trends

Negotiate Contract / Bids

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• • Evaluate Project & Budgets Collect Data/Project Status

Identify Invoices Issues

• Document Customer inquiry •

• Ensure Team Consistency

Cost Tracking/Reporting

• Drafting of capital (RFA)

PROFESSIONAL EXPERIENCE

All Florida Construction Services, Ft Lauderdale FL Jan 2006 to

May 2014

Project Manager

Oversee all aspects of company’s projects pertaining to roofing and repairs, additions and new construction.

Coordinate contracts, review proposals, procurement and bid negotiation, cost estimates and process permits.

Analyze operations, create mitigation and contingency plans, determine risks, costs and budgets, assess and

document problems to develop solutions and improve production and cost savings solutions in operations.

Manage customer relation and coordinate follow up activity.

• Established and initiated a work-site readiness to ensure safer equipment delivery resulting in costs

prevention and liability

• Implemented project analysis resulting in cost saving to company approximately $1.5M

• Evaluated company marketing system and implemented new market strategies and generate leads to

about 25% increase

• Conducted Job sites Estimation: roofing, addition, new construction, fencing such as Chain Links, Wood

Fences, Ornamental Fences and Vinyl/ PVC fences.

Hertz Corporation, Ft Lauderdale FL Jan 1990 to Feb

2005

Customer Service Representative

Provided customer satisfaction in the car rental industry. Helped individual customer and family with

reservations and rentals/returns and related services and assisted with liability coverage as needed.

• Processed reservations and executed contracts

• Listened to customer needs/wants and exceeded expectations by satisfying their needs

• Follow up calls resulting in customer loyalty to company’s products and services

2

CELIFIN ALCENA ********@*****.*** 954-***-****

First Student, Inc. Jacksonville, FL Feb 2007 to June 2007

School-Bus Driver

Provided distinguish and quality service transporting school children to and from school to primary residence.

• Driven and supervised the students for safety

• Always punctual picking up my students

Fastrak Enterprise, Ft Lauderdale FL June 2004 to July

2007

Mortgage Broker

Provided distinctive quality and unparalleled customer service in all aspects of mortgage and financial planning.

• Analyzed individual customer case based on income, location, financial capability and interests

• Advised customers on what type of financing would suit their needs

EDUCATION:

Licensed Insurance Agent (02-15)

Florida Atlantic University, Boca Raton, FL

Executive Certificate in Project Management

PMP Pending

DeVry University, Miramar, FL

Bachelor of Science in Technical Management (BSTM)

Concentration: Project Management

Broward College, Fort Lauderdale, FL

Associate of Science in Electronics Engineering Technology (ASEET)

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