Customer Service Administrative Assistant

Amber Morris

*** **** **, *********, ** *****

c: 903-***-**** h: 903-***-**** e: ***********@*****.***

Energetic and motivating team player with the ability to multi-task and manage my time. Self starter

and strong independent worker. Excel at analyzing situations and defuse any problems that could arise.

Highly adaptable to ever changing circumstances. Strong work ethic with a desire to help people and

plenty of energy to complete tasks. I am able to multi-task and relate to people because I have good

communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Texas Department of Criminal Justice (November 2011-Present)

Administrative Assistant II

• Implement new procedures on how to process and organize paperwork more efficiently

• Assisted the counselors and managers in order to provide a safer and less stressful work

environment such as preparing paperwork, hosting groups, testing offenders, ect.

• Facilitated and taught educational groups to the offenders

• Maintained and taught the importance a safe work environment.

• Established exceptional communication between all employees and offenders.

• Rose Above the challenges and changes of working at a prison on a daily basis

Marie Detty – New Directions Domestic Violence Shelter (October 2010 – July 2011)

Administrative Assistant

• Organized paperwork, filing system, and office to be more efficient

• Developed new forms to suit the needs of the company more accurately

• Motivated clients to be more independent, self-reliant, and organized

• Billed for all the services and met deadlines for paperwork and statistics

• Safeguarded the clients privacy and identity for safety reason

• Assisted the Director and Case Manager in any job they need to be done.

• Completed all daily task related to my job

Oklahoma City Housing Authority (July 2007 - August 2010)

Recertification Officer

• Managed time and met deadlines.

• Set appointments and met with clients.

• Mediated between tenants and landlords.

• Facilitated meetings to assist client in the relocation process

• Problem Solved any tribulations that arouse from the clients and/or landlords.

• Participated in a team whose purpose was to assist people that are less fortunate and execute

superior customer service.

• Integrated the use of Microsoft word, excel, outlook, ten key, multi-line phone system and

wIntegrate to complete my daily task

• Managed an approximately 600 client case load

Volunteers of America (January 2005- August 2010)

Habilitation Training Specialist

Trained and supervised other staff in the daily care and paperwork involved in working with

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that particular client. met deadlines.

Mediated between clients, parents, and other staff members

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Developed activities for clients to participate in

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Assisted clients in their daily living skills and developed activities to improve their skills.

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EDUCATION AND TRAINING

University of Central Oklahoma - continuing to pursue my B.A in Sociology

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Rose State College - Associates in Sociology

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Numerous trainings and certificates

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