Customer Service Representative
Resume:
Carolina Perdomo
** ******* ******, ******* ******* M9A 2H8
Email: ************@*******.***
Phone: 416-***-****
February 19, 2014
Dear Human Resources Manager,
I am forwarding my resume for an entry level position, as a customer service representative in
your highly regarded company. I would like to thank you for taking the time to review and
consider my resume for a position with your company as is of great interest to me and fits my
career goal. I have excellent customer services skills and experience, great exposure to bargain
situations with credit terms, prices, discounts and account reconciliations. With an energetic
attitude and constant thirst for learning I am confident to quickly become a valuable leader in
your organization.
I am very focused and passionate about my career. As a full time student in the International
Business Administration program, I developed critical skills in the international business field. I
am able to manage a diverse and multicultural market when thinking of import/export. I have
achieved customer-service strategies, essential negotiation skills, and all necessary transportation
procedures for product arrangements with suppliers. In addition, as a Medical Assistant I
developed strong communication skills and managed to plan and organize invoices and other
patient data, while under pressure.
I am confident that I can quickly become a valuable part of your resourceful team and make a
significant contribution to your organization. I would appreciate the opportunity to meet you in
person to discuss my qualifications for this position. I look forward to hearing from your positive
response.
Sincerely,
Carolina Perdomo
●Professional ●Reliable ●Focused
Carolina Perdomo
90 Cordova Avenue, Toronto Ontario M9A 2H8
Email: ************@*******.***
Phone: 416-***-****
OBJECTIVE To obtain an entry level position as a customer service representative,
where I may utilize my skills and abilities to contribute to the success of
your organization.
ACHIEVEMENTS
• Develop customer-service strategies to meet and satisfy the needs of the customers.
• Analyzed different market segment reports.
• Developed leadership skills in the Seneca leadership institute.
• Developed negotiation skills for prices, discounts, and contract terms.
• Successfully completed course on international transportation procedures and product
arrangements with suppliers.
• Trilingual in Spanish, English and basic French.
EDUCATION
International business Administration January 2012 – Dec 2014
Seneca College Toronto
• Exposed to bargain situations to negotiate credit terms, prices, discounts and
transportation arrangements with various suppliers.
• Studied diverse economic, legal, cultural, and political systems that impact the
international business environment.
• Developed strong presentation and leadership skills in projects.
• Studied several market reports and product selection analysis for specific countries.
• Prepared bills of lading, letters of credit, invoices and other documents required in
international trade.
• Developed computer skills in MS Word, Excel, and PowerPoint.
• Constant exposure to SAP software.
●Professional ●Reliable ●Focused
Carolina Perdomo
90 Cordova Avenue, Toronto Ontario M9A 2H8
Email: ************@*******.***
Phone: 416-***-****
RELEVANT WORK EXPERIENCE
Doctor’s Assistant June 2011 –January 2012
Neiva Walk-in Clinic Neiva, Colombia
• Communicated regularly with patients.
• Scheduled appointments and kept patients informed of their appointments through a
computer data base.
• Handled personal patient information, while maintaining confidentiality of personal and
financial information.
• Kept track of basic inventory levels and reordered needed tools.
• Managed Cash, checks and organized invoices.
Volunteer January 2012 – April 2013
Seneca Student Federation, Seneca College Toronto
• Helped in the organization of events for students.
• Learned about the cause and promoted events with the “Get Swabbed” campaign for
potential stem cell donors.
• Participated in leadership workshops.
Cashier/Customer Service Representative January 2011 – April 2012
Zellers (Hudson’s Bay Company) Toronto (Sheridan Mall)
• Handled Cash, Checks, and issued rain-checks when experiencing any stock outs.
• Balanced cash at end of shift to prevent any discrepancies.
• Created relationships with customers in order to acquire win their loyalty.
• Assisted Customers with questions about product quality and location.
• Issued Store credit cards (HBC) to customers.
• Served as a translator (Spanish /English) as the location of the company was of residence
to the Latin community.
2015 Pan Am/Parapan Am October 2015–Current
Volunteer Recruitment Centre Toronto
• Online video interview review of volunteer applicants in Canada and abroad.
• Volunteer follow up by phone
●Professional ●Reliable ●Focused
Contact this candidate