J affer Syed

E: acghxy@r.postjobfree.com

*** # *** ********* ****, ******

M : 647-***-****

AREAS OF EXPERT ISE

Windows Server 2008,

2008R2, 2012 & 2012R2

Windows XP, Vista, 7, 8, 8.1 both 32&64 bit

Kaspersky Security Center

Raid 5

Backup

Disaster Recovery

Virtualization ( Hyper V)

A ntivirus

Cisco Routers

C isco VPN

Network management

S witching

Routing

F irewalls

F irewall principles

Remote Access

Cyberoam UTM

PROFESSIONAL

MCSA

CCNA

CCNA (ios)

CCNP (r &s)

PERSONAL SKILLS

Customer support

J affer Syed

E: acghxy@r.postjobfree.com

570 # 204 Proudfoot Lane, N6h4Z1

M : 647-***-****

Good presentation & documentation

Flexible to work

PERSONAL SUM MARY

An enthusiastic certified System Administrator with the necessary drive and determination needed to

resolve complex system and network issues. Possessing effective organisational skills and excellent

working knowledge of Server and networking technologies and having a commitment to keep up to

date with the latest developments. Experienced in providing motivation, guidance and an up to date

consultancy service to both colleagues and clients.

Now looking for a new and challenging System Administrator position, one

w hich will make best use of my existing skills and experience and also

f urther my development.

WORK EXPER IENCE 1

Simplex Infrastructures Limited

Server & Network Administrator. - Dec 2008 – August 2014

Responsible for maintaining and installing personnel computers, Servers,

networks based around Microsoft Server Technologies and Networking &

security devices. Working as part of a team and operating in a fast paced,

changing and challenging 24x7 environment.

Duties:

• Installing & t roubleshooting Operating system, software and hardware for enterprise.

• Administering & designing LANs, WANs internet/intranet, and VPN’s.

• Analysing & developing key components using methodology prescribed techniques.

• IT inventory with license maintenance and Hardware asset management.

• Setting up & t roubleshooting Network printers, scanners, photocopiers and storage devices.

• Communicating and negotiating with suppliers for purchase of software & hardware.

• Trouble shooting day-to-day user issues.

• Network connectivity t roubleshooting, ping, tracert, telnet.

• Configuring and t roubleshooting Wi-fy devices with security.

• Responsible for communication protocols, configuration, integration & security.

• Investigating, diagnosing and resolve all network problems.

• Maintaining pre-packaged software applications on the LAN.

• Configure mobile devices like iPad, Smartphone and Android devices.

J affer Syed

E: acghxy@r.postjobfree.com

570 # 204 Proudfoot Lane, N6h4Z1

M : 647-***-****

• Monitoring logs for Alerts.

• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.

• Cisco & HP switch configuration in particular VLAN configuration /troubleshooting

KEY RESPONS IB I L I T I ES :

• I nstalling and troubleshooting Windows XP, Vista, 7, 8, 8.1 & OSX

operating system both home and professional versions, application software

• I nstalling peripherals for workstations, servers and networking

equipments.

• I nstalling, Upgrading & Setting up Windows Servers 2003, 2008 R2 &

2012 (for Antivirus, Database, Oracle Application, A.D, DNS, DHCP, FTP,

I IS servers & Virtualization with Hyper-V)

• T roubleshooting network related issues like VPN connectivity for

mobile users & remote locations.

• Daily monitoring of event logs of database backup and restore,

A ntivirus & system updates.

• T roubleshooting UTM device - Cyberoam 100ia and Firewall - Cisco

ASA 5510, Cisco 877, 887 & 2921 IS Router’s, Tp Link-WA7210N Outdoor

w ireless Access point & HP-Pro Curve 2600 Switches.

• Upgrading iOS of ASA 5510, Cisco Router 2921, Cyberoam 100ia.

• Supervising & assisting colleagues with the daily issues of end users

and attending escalated issued.

• Advising higher management to upgrade hardware or software’s to be

up to date to the present technology.

• T roubleshooting network related issues like VPN connectivity for

mobile users & remote locations.

• Daily monitoring of event logs of database backup, restore, Antivirus &

system updates.

• Monitoring Kaspersky Antivirus server for alerts and updates being

deployed.

• Troubleshooting UTM device - Cyberoam 100ia and Firewall - Cisco

ASA 5510, Cisco 877, 887 & 2921 IS Router’s, Tp Link-WA7210N Outdoor

w ireless Access point & HP-Pro Curve 2600 Switches.

J affer Syed

E: acghxy@r.postjobfree.com

570 # 204 Proudfoot Lane, N6h4Z1

M : 647-***-****

• Supervising & assisting colleagues with the daily issues of end users

and attending escalated calls.

• Advising higher management to upgrade hardware or software’s to be

up to date with the present technology.

• M anaging user accounts in Windows 2003, 2008 R2 & 2012.

• Experience in user management creating users, aliases and

t roubleshooting user problems.

• Studying event logs for errors.

WORK EXPER IENCE 2

Knoah Solutions Pvt. L td.

Priority Desk Specialist. - Nov 2007 to Oct 2008

Responsible for Troubleshooting & resolving escalated issues of customers

by Email & Chat support.

Duties:

• Analysing the problem as described but the client & the remarks

mentioned by the colleague attending the call.

• Resolving the Issues in the stipulated time frame as assigned to the

client.

• Main the targets on daily basis as per the client requirement.

• Maintaining the quality of work done to the maximum value.

KEY RESPONS IB I L I T I ES :

• Maintaining good communication & language skills while interacting

w ith customers.

• Achieving targets as assigned by the team leader on the f loor.

• Checking for all possibilities of errors as per the description given by

t he customers.

• Closing the Issue in stipulated time frame & keeping the customer

happy.

WORK EXPER IENCE 3

Acro Infosolutions Pvt. L td.

System Administrator. - Oct 2006 to Oct 2007.

J affer Syed

E: acghxy@r.postjobfree.com

570 # 204 Proudfoot Lane, N6h4Z1

M : 647-***-****

Responsible for Assembling of Personnel Computers with peripherals,

I nstalling Windows Operating systems, Software’s and Hardware, Trouble

shooting all PC related Issues and printers.

Duties:

• Assembling of Personnel Computers as per the requirement.

• Installing Windows 98 & XP on pc’s.

• Installing USB, Network Printers & photocopiers.

• Joining systems in the domain.

• Crimping Lan cables for Intranet & In ternet Connectivity.

KEY RESPONS IB I L I T I ES :

• Checking domain related issues like login errors.

• Checking printer’s connectivity for users & t roubleshooting.

• Installing software’s as per request for the users.

• Troubleshooting for Keyboard, Mouse & Monitor.

• Formatting HDD & reinstalling Operation system.

• Maintaining daily logs for Hardware & software calls.

EDUCAT ION & TRA I N I NG :

CERT I F ICAT IO N

M icrosoft Certification : M CSA Id : 5496970

070-270 Installing, Configuring and Administering Microsoft Windows XP

p rofessional.

070-290 Managing and Maintaining a Microsoft Windows Server 2003

Environment.

070-291 Implementing, Managing, and Maintaining a Microsoft Windows

Server 2003 Network Infrastructure.

070-284 Implementing and Managing Microsoft Exchange Server 2003

Cisco Certification (Cisco Id : CSC011213970)

CCNA – valid until Jan 2017.

CCNA (Security/iOS) – valid until Jan 2017.

CCNP (Routing & Switching) – valid until Jan 2017.

Achieved 4011 Recognition

EDUCAT ION

1.Diploma in Business Administration (2006), from Shakespeare College

( UK).

J affer Syed

E: acghxy@r.postjobfree.com

570 # 204 Proudfoot Lane, N6h4Z1

M : 647-***-****

Successfully completed Diploma in Business Administration from

Shakespeare College, UK.

2.Bachelor of Science (1995), from Dr.BRAO University.

Successfully completed Bachelor of Science in 1998.

Contact this candidate