Project Manager Management

Resume of

Christine L. Hawkins, PMP, PMI-ACP, CSM

**** ** **** **

Coconut Creek, FLorida 33073

email: *********.***********@*****.***

Phone: 954-***-****

PROFESSIONAL SUMMARY:

. Extensive experience demonstrating consistent career progression and

growth in Project Management, Business Systems, Business Analytics,

Project Finance, Business Process Redesign, Vendor Management, Systems

Integration

. Business Process Outsourcing for Largest Banking Institutions in the US -

Manage complete end to end Data and complex Systems conversion projects

(approx. 14 per year)

. Expert level proficiency in managing budgets ranging from 25MM - 200MM

. Experience managing Programs and Portfolios, and reporting

status/variance analysis for Executive review

. Vendor Contract negotiation and SLA's, Quality Metrics, Time Management.

. Coached and mentored technical and project team members on effective

project management practices and techniques

. Served as the primary Executive stakeholder interface to effectively

communicate and ensure customer satisfaction.

. Resource Demand and Capacity Planning expertise to include excess labor

identification in relation to Projects in flight and Project Pipeline

. Extensive functional expertise and knowledge of business processes and

interdependencies among business units

. Excellent verbal and written communication skills with ability to

influence, solution and results driven

TECHNICAL SKILLS:

Oracle Projects/Financials, Project Accounting, PeopleSoft, Hyperion

Financial Management (HFM), Hyperion Enterprise, Smartview, Master Data

Management (MDM), Cognos, Crystal Reporting, Microsoft Word, Excel, Access,

Project, Powerpoint, Outlook, Visio, Workability, Powertrak Medical Billing

Software, TDM, Quality Center, CA Clarity PPM Tool, Kofax Imaging Capture,

Waussau Imaging, Healthcare Claims Systems, Application/Systems

Integration

Education/Certifications:

PMP Certified - PMI Credential #1611946

ACP Certified - PMI Credential #1747157

CSM Certified -Scrum Alliance 2013

Broward College, Major Business Coursework Completed

FAU College of Business, Finance Coursework Completed

PROFESSIONAL EXPERIENCE:

Univita healthcare inc.

Sr IT Project Manager/Consultant

April 2014-Present

Application Management for DME, Home Health, Nursing Billing and

Collections

Successfully Implemented technical processes and validation checks to

trigger billing for qualifying leased medical equipment

Resolved and reduced rejected claim volume by 80% due to pricing issues,

and Health Plan configuration errors

Facilitated technical requirements gathering prior to development, and

streamlined this process

Closely monitored testing cycle and issue management

Managed application Software Releases, Deployment Plans, Development,

Testing, and UAT

Initiated Application Change Control, and represented client in Change

Control Board Meeting

Conducted Application Pipeline Project Review meetings with Executive

Leadership and Business Stakeholders

Garda World, CASH Services

Sr. Project Manager

July 2012-March 2014

. Sr Project Manager implementing Cash Management and Treasury services

for major financial institutions in North America. Services include

Cash Vault Depository services, On-line Web Reporting Tool, Item

Processing, Check Imaging, Cash Letter Transmission and Settlement.

Responsible for successful implementation of projects for renowned

Financial Institutions and multi-unit cash intensive national

retailers in North America. Direct point of contact to Bank executive

leadership from project initiation through closeout.

. Managed detailed project plan, tasks, and deliverables across multiple

work streams

. Expertise in Business Process Redesign, Quality Improvement,

(transaction level root cause analysis), Process Improvement and

Implementation of a more efficient workstream

. Projects included requirements gathering, data mapping and testing for

settlement file transfer within ACH window deadlines.

. Implemented Projects in 15 Cash Vaults simultaneously within one year

yielding 5M annual revenue . On boarded Commercial Processing,

Armored, ATM, and Image Processing ECL services for the largest

banking institutions in the U.S. Projects implemented with Six Sigma

quality, and within customer SLA's to include timely transmissions of

information, turnaround time from receipt to settlement, and timely

reporting of all customer's data.

. Coordinated multiple testing cycles for balanced electronic

transmission files for multiple transaction types

. Lead testing calls between third party vendors, client to communicate

and keep the project on schedule

. Implemented post production Quality Control and mid-day reconciliation

checks at various production points

. Excellent documentation and procedures writing skills

. Expeditiously resolve post production issues, and document in Lessons

Learned for review with team for subsequent Projects or Project Phases

. Excellent stakeholder communication skills and interpersonal skills,

developing one on one relationships with Executive Project sponsors,

and fostering a healthy customer relationship of trust for future

business potential

OFFICE DEPOT INC. Global Headquarters, Boca Raton, FL

IT Senior Project Manager

Global IT PMO

March 2008 to Feb 2012

. Primary role of managing Project Portfolio of approx. 250 projects in

various phases for Application Development teams, in the Enterprise

Intelligence, Finance, Technology, CRM, Order Management, Supply Chain,

Marketing and Merchandising workspaces

. Implementation of Oracle EBS Suite, Fixed Assets, Project Accounting,

AP, AR, Chart of Accounts in North America and Europe, 3 year Project,

multiple Releases concurrently managing 200M budget for project (3 year)

. Implemented EBS IT CapEx Project Portfolio forecasting and recon process

for North America and EU

. Manage EBS Project Portfolio working capital budget, forecasting, and

Annual Operating Plan initiatives at the IT consolidated level. Reported

P&L risk, Capital and variance reporting IT SVP and IT Finance Exec.

. Provided project financial health reporting at the Portfolio level for IT

Executive Steering Committee. Ability to clearly and concisely articulate

variances and updates

. Managed Vendors and contractors for EBS project to include Oracle, Wipro,

TekSystems, and managed invoice flow and payment. Managed all contractor

onboarding, release, and security access

. Monitored and Control EBS Project FTE and Contract Labor movement

(Demand Management Process)

. Manage EBS Vendor Relationships onsite and offshore development and

testing teams. Lead monthly CapEx flash report meetings with Executive

leadership to capture changes, close out and submit consolidated

forecast

. Lead Process Improvement efforts to streamline processes and standardized

working documents for Project Estimating and approval work-stream across

the organization, ie, reduced annual expenses and increased capital by

systematically pre-assigning work tasks associated with Capital projects

1MM impact on direct expense

. Implemented (IT PMO) Clarity PPM Tool in 2010-2011 in testing, training,

and rollout. Project yielded a streamlined and SMART process, expense

reduction equivalent to approx.1.5MM annually, and administrative staff

reduction of 4FTE's

FIRST DATA CORPORATION, Coral Springs, FL

Senior Financial Systems Analyst

October 2006 to October 2007

. Implemented Hyperion 9 in US, Latin America, and Canada from legacy

Hyperion Enterprise -One year Project

. Managed the Oracle data validation for all entities by region

. Managed training for BI Reporting Module

. Managed training and implementation of the Excel Smartview tool for

Director forecasting

. While managing project, managed 200MM forecast and consolidation and

close process for the NA, Latin America and Canadian lines of business

. Perform international end user parallel testing coordination for new

Hyperion Enterprise 9 system migration

. Maintain Master Data Management database, create, test, and load MDM

automation scripts for entities for functional reporting. Create new

entities, cost centers, and system setup for new users, following data

governance process

. Created and maintained system security mappings and implemented

verification processes

AETNA, INC., Plantation, FL

Supervisor Project Management

September 1997 to October 2006

. Managed Staff of 10 Business Systems Analysts and Program Implementation

for Disability and Leave Management Services for National Account

rollouts across the US

. Implemented Workability Software for short term/long term disability and

FMLA case management services

. Managed 6-8 client conversions monthly from legacy system to Workability

(.NET based benefits engine)

. Managed national account client contract execution, maintenance, pricing,

and service level issue tracking in preparation for national rollouts

. Tasks included gathering and documenting business requirements,

performing eligibility file load testing, file analysis, managing

production migration and post migration user issues and resolution

. Ensured HIPPA Compliance in all data transference

Project Consultant/Analyst, Medical Bill Review

. Implemented mailroom automation, electronic imaging/OCR, data capture and

offshore vendor management for 10,000 medical claims per day that yielded

annual savings of 2MM year one

. Implemented newly acquired claim systems for Workers Compensation,

Pharmacy, Hospital, and DME claims

. Implemented PayPilot remittance processing software for claims payment

Provider Reimbursement & Imaging Manager/Process Consultant

. Managed provider reimbursement and imaging of 2MM workers compensation

insurance claims annually

. Managed staff of 50 employees, entry level through Supervisor.

. Implemented and managed collections and refund recovery process for

overpaid claims

SUNTRUST BANK SOUTH FLORIDA NA

Assistant Vice President

November 1980 to September 1997

AVP, Treasury Management Operations

. Managed ACH and electronic banking implementations and risk assessments

for National Client base

. Implemented Treasury Management products, Sweep settlement, Corp Wire

Transfer, FX Trading, and Online PC Banking

. Managed EFT operations and implementations in compliance with NACHA rules

and regulations

. Managed data and float table mappings and testing efforts to ensure

appropriate float capture to comply with Reg CC

. Implemented Reg CC requirements and disclosure in branches

. Managed Reg E claims exceptions, root cause and process remediation

AVP, Branch Operations

. Provided operational direction for 55 branches, and various departments

. Managed legal processing department and matters involving power of

attorney, trusts, estates, guardianships, bankruptcy, joint ventures,

escrow, partnerships, garnishments and levies

. Managed ATM operations and service Vendors. Performed random branch

internal control audits as necessary

. Defined business process improvement projects

. Managed oversight of Vault operations and investigation of security

matters

Cash Vault Manager

. Supervised cash vault operations, managed inventory, Fed orders/shipments

for all branches in region

. Managed 2 Billion dollar per day Publix account, end to end from

receiving through consolidation and shipping

. Additionally introduced consolidated cash balancing and reporting at the

regional level

Head Teller (West Palm Beach)

. Managed staff of 25 tellers, Paying and Receiving, Collections, FX

Exchange, Payroll, Commercial, Special Services

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