Customer Service Computer Science

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David P. L ivingston p hone: 412-***-****

***************@*****.***

T echnical M anager / Engineer

An accomplished hands-on leader with a broad skill set. Widely recognized knowledge and expertise with

data center design and infrastructure, computer hardware. Abili ty to identify and satisfy customer needs,

motivate and mentor staff to high levels of performance, provide a solution-orientated approach. Very

good analytical insight, strong organizational and interpersonal skills, able to inf luence and negotiate,

well-liked by associates and customers. Professional strengths include:

Personnel Management C ustomer Service Network Configurations

P roject Management I nfrastructure Support E lectrical Specifications

Data Center Management B usiness Continuity H ardware Expertise

P roperty Accounting Servers & Storage Quality Control

P rofessional Experience

Associate Di rector of Research Facilities

1999-2013

Ca rnegie Mellon University - School of Computer Science Pittsburgh, Pa.

Leadership and direction to IT group managers and 25 technical staff members that comprised the PC

g roup, Unix group, Network group, and Operations group. Designed a new data center for the Gates

Center with system migration, head property officer for $30M inventory. Responsible for hi ring, financial

decisions, staff mentoring, performance reviews, implementation of new technologies, vendor

relationships and negotiations, business continuity, disaster recovery, workplace safety, and delivering

p remier customer service to an internationally known research facility. Held a strong reputation for high-

quality professional services and being very accommodating. General list of IT services provided:

software, hardware, network, backup, and user support for desktops, laptops, and servers

W indows, Mac OS, and Unix operating systems, Cisco & Juniper network, printing and audio-visual

services

data center management and infrastructure, high performance compute cluster design and support

p roduct recommendations, property accounting, audit compliance, equipment moves, equipment

d isposal

a ll services provided in-house and cost effectively, 99.9% without the need of a vendor service contract

Manager of Ma intenance Engineering 1988-

1998

Ca rnegie Mellon University - School of Computer Science Pittsburgh, Pa.

Technical support and manager for the IT systems staff and technical procurement group with 1500

workstations, design and maintenance of multiple data centers and mini machine rooms, property officer

for the department. Incorporated and managed a walk-in help desk for customers. The Computer

Science Department became the nation’s fi rst School of Computer Science during this period and our IT

support services were critical to their growth and success.

David P. L ivingston

Supervisor of Maintenance Engineering

1983-1987

Ca rnegie Mellon University – Computer Science Depar tment Pittsburgh, Pa.

I nstallation and repair of mainframe and mini computers, maintenance of machine rooms, network

cabling. Many repairs done at the component level using schematic diagrams, oscilloscope, multi-meter,

and soldering iron. Also worked in the engineering lab on prototype design projects.

E ducation

Associate Degree in Electronics Technology

Penn Technical I nstitute P ittsburgh, Pa.

Bachelor Degree in Computer Science – Equivalent

Ca rnegie Mellon University P ittsburgh, Pa.

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