Software Customer
Resume:
(******@*****.***)
John T. Moore 973-***-****)
OBJECTIVE
TECHNICAL SKILLS DEDICATED STUDENT INTENDED TO OBTAIN AN INTERNSHIP OR
P OSITION AT A MANAGEMENT CONSULTING FIRM. BRINGING A STRONG
B ACKGROUND IN FINANCE AND ATTENTION TO DETAIL AND TO CONTRIBUTE TO
C ONSULTING ENGAGEMENTS AND GAIN EXPERIENCE IN THE FIELD. TO OBTAIN
K NOWLEDGE WITHIN THE COMPANY AND SHOW MY SKILLS AND PERFORMANCE TO
G ROW WITHIN THE COMPANY AS WELL.
Software & Technologies
Installation, configuration and troubleshooting of the following OS’s: Windows 7, Windows XP,
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Windows Server 2003, Windows Server 2008 and Windows Server 2008 R2
Upgrading and troubleshooting of hardware components including: motherboards, adding
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m emory, NIC sound cards, printers, CAT5 cabling
Experience with active directory
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Assembling/Disassembling of PC computers systems, installation of computer hardware and
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peripherals, network cabling, Sata and Floppy disk wire lines
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CORE COMPETENCIES
Domain Controllers; Forwarders; File Servers; Print Server Management; Clusters; Designed OU
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S tructure in lab Projects; Batch Files; Basic UBS Scripts; PC Prevention Maintenance; Network
Troubleshooting; Windows Deployment Services; DHCP Administrations; Remote Desktops; Dns
Namespace (DFS); Security +; Knoppix Installation (Server); IIS Certifications; Ethical Hacking
EXPERIENCE
PFI Contractor- Los Angeles California Feb 2014 – April 2014
Primary Responsibilities:
Break and fix Laptops
Major Contributions:
Solving new tickets when available and trying to resolve them quick as possible
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Troubleshooting errors within computers including hardware and software
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Applying Honeywell Antivirus protection and other security applications when needed
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Access remote desktop to end users laptops to troubleshoot as well. If can’t take the laptop
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p hysically from the end users. Making call backs to end users to make sure everything is good.
Regularly Utilized Skills:
Checking new create tickets for Remedy system and calling end users to set up appointments
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May 2013 – Dec 2013
Front Source LLC Clifton NJ
Primary Responsibilities:
Rebuilt refurbished desktops and laptops - Dell Products
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Fixed hardware and software issues on computers
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Cloned hard drives using the Acronis software
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Received computers for refurbishing and shipped refurbished computers to customers
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Troubleshot issues for customers over the phone
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M ajor Contributions:
Setting up the computer parts for the refurbish desktops for clients or customers
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Helping customers with troubleshooting on the phones if necessary
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Setting up new installations within windows 7: setting up migrations as well.
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Setting new redeployment and refreshes
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Regularly Utilized Skills:
Hand-coded XHTML, CSS, PHP, JavaScript/jQuery
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Software & Technologies:
Platforms: Mac OSX, M icrosoft Windows
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LAMP server with Smarty templates
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Adobe CS4 (Photoshop, Flash), IE6+/Firefox/Safari/Chrome
Dec 2007 – May 2010
AT&T Wireless Paramus NJ
Primary Responsibilities:
Provided customer support troubleshooting on phones, computers and wireless cards
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Assisted with tethering phone devices
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Maintained customer accounts
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Dealt with issues on Microsoft, setting up e-mail accounts, assisted with sending and receiving e-
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mails
SIERRA Wireless
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Activated devices for customers such as Blackberries, iPhones, Samsung, and Windows Phones
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Provided transfer of service for business/ personal accounts
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Provided callback response for conflict resolution
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Performed migrations from Windows XP to Windows Vista to Windows 7; Helping the company
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w ith migrations keeping their settings and files and bringing it to the new software and also
helping customers if necessary; making migrations four to five times a day depending on status
Active Directory; setting DHCP roles, making new accounts for new or old companies. Creating
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a nd setting folders, deleting folders if necessary, setting up passwords, IIS, DC Promo, and
o rganization units
Major Contributions:
Developed a PHP-based localization solution to replace an antiquated folder-based system.
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Led user training for HP’s MOSS CMS system.
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Regularly Utilized Skills:
Hand-coded XHTML, CSS, PHP, JavaScript, ActionScript
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Software & Technologies:
Microsoft Windows 7 Windows XP
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EDUCATION
Spring 1994
Dover Business College-Paramus NJ
(n/a)
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Winter 2010 – Spring 2012
Lincoln Tech Institute-Paramus NJ
A dvanced JavaScript, CSS, XML
P ersonal and technical references, as well as code samples, available upon request.
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