Customer Service Representative
Resume:
Diana J. Caban
Houston, TX 77096
***********@*****.***
Objective: To obtain a dynamic position leading to a long-term career path that will
allow me to utilize and demonstrate my acquired skills, professionalism,
integrity, and education for employment growth and progression
throughout the company.
Education: University of Phoenix, Houston, Texas.
Pursuing a Bachelor’s of Psychology
Work History The Alliantgroup, LP
Energy Services Field Inspection Coordinator 6/2103 – Present
Learn the complexities of the 179D Energy Efficiency tax deduction law.
Develop, maintain, and teach administrative processes for managing filing
deadlines and the progression of the energy efficiency studies. Maintain a
database to track 12,000 plus projects in order to follow up with the
appropriate department member regarding next step instructions. Initiate
professional relationships with the customer base of my clients for the
purpose of educating them on energy efficiency. Coordinate national travel
for a team of twelve engineers, ensuring both comfort and economic
efficiency.
Tax Controversy Executive Project Coordinator – 01/2013 – 06/2013
Complete all administrative duties for the Managing Director of the Law
Department. Manage Outlook calendar, create Web-Ex interviews and
conference call lines, prepare official documents for IRS and opposing
counsel. Track and report the director’s billing, case load status, client
referrals and testimonials. Coordinate travel and produce itinerary. Manage
filing deadlines, SOLs, and case research. Create relationships with team
administrative assistants to be able to provide direction and assistance with
case-loads and administrative procedures.
Crowne Plaza Houston Galleria Area 10/2012 – 01/2013
Executive Assistant - Provide assistance for all administrative procedures
within the Executive office and the Sales Department. Create room
blocks, secure payment methods, create relationships with guests and
clients. Assist in solving guest relation issues. Perform training for all
front desk employees, including the supervisor and Front Office Manager.
Broadband Ventures, LLC 6/2011-10/2012
Senior Customer Service Representative – Provide excellent customer service
over the phones as well as at the front counter for customers who have invoicing
concerns. Provide troubleshooting assistance and schedule field technician
when necessary. Process all incoming payment to appropriate accounts and
complete request or payments for accounts payable.
Crowne Plaza Suites Houston-Sugarland 10/2008-02/2011
Assistant Front Desk Manager – Manage all areas of the hotel including
the bar, recreation facilities, restaurant, and front desk to ensure their
proper functioning for the comfort of our guests. Participate in relation
services to accommodate any complaints received in a timely and
financially conscious manner. Process payments from large groups and
ballroom functions as well as complete daily revenue reports. Complete
daily inspections of exterior grounds and company vehicles to ensure
cleanliness and safety.
Fire Protection Services 01/2006-01/2008
Executive Assistant – Welcome all clients, vendors and contractors into
the office and provide them with whatever services they are inquiring
about. Collect payroll submissions from employees and process for
approval. Submit requests for payments on all Accounts Payable.
Receive and disperse payments for Accounts Receivable. Contact
delinquent clients and provide payment arrangements to keep accounts
from rolling over to collections. Conduct internet research on
competitor’s prices and services. Follow up with all clients seeking
feedback on service experience.
Skills: Energetic, charismatic, insightful leader, strong analytical problem-solving
skills, very adaptable leadership style, exceptional conceptual and strategic
thinker, excellent written and verbal communication.
References: Jeremy Lawson
Alliantgroup Paralegal Associate/Senior Associate
Mobile: 713-***-****
Charles Chen
Alliantgroup Senior Project Engineer
Mobile: 949-***-****
Deana Honchul
Alliantgroup Project Manager
Mobile: 254-***-****
Tammy Abery
Fire Protection, Inc. Vice President
Mobile: 713-***-****
Contact this candidate