Customer Service Manager

ANGELA L CHANEY

**** ***** ***• North Charleston, SC 29405 • 843-***-**** • ******.********@*****.***

S U P P LY C H A I N S P E C I A L I S T

CASE SPECIALIST COLLECTIONS MANAGER

Analytical, determined and accomplished case specialist professional with an extensive background of progressive growth

and experience in a broad range of data functions.

S UMMARY OF Q UALI FI CATI ONS

SA L E S T R A I N I N G A C C O U N T M A NAG E M E N T DATA BA S E E N T RY C US T O M E R S E RV I C E

• Strong analysis, planning, organizational and team building abilities with effective problem resolution, vendor

negotiation, and relationship management skills that produce positive results

• Highly disciplined and resourceful team leader with the capacity to multitask in a fast paced environment, manage

competing priorities with ease while achieving organizational and customer objectives

• Technical proficiency in Microsoft Office XP Professional such as Excel, Word perfect, and power point

• Progressive thinker with the ability to leverage solid business knowledge and skills with technical systems to drive

operational efficiency and deliver bottom line results

• Results driven operations professional with progressive experience in the areas of business analysis, account

management, and customer support

• Demonstrated ability to excel in a fast paced and deadline driven environment, make quick and effective decisions,

and inspire confidence at all levels

E DUCATION

SPRINGFIELD COLLEGE

• M.S. Human Services – Community Counseling Expected Grad – 2015

• B.S. Human Services April 2014

PROFESSIONAL EXPERIENCE

Charleston Senior Center, Charleston, SC 2012-present

In-House-Monitor

Assist/monitor/teach individuals engaging in daily chores.

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Assist clients in daily living activities and provide home study.

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Prepare and maintain records of client progress and services performed, reporting changes in client condition to

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manager or supervisor

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

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Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for

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continuing services

Plan and prepare meals, followed by clean up

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Engage in physical and mental exercises

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Provide conversation and communication with client

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Schedule appointments for patients

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JK HARRIS, North Charleston, SC 2004 2009

Account Case Specialist

Directly responsible for the financial and account management of North American and Global Safety and Scientific

distributor accounts with annual revenues of $100K to $4 million, accountable for all aspects of order fulfillment

• Handled all aspects of tax resolution for approximately 200 300 clients

• Maintain correspondence with clients by way of emails, letters, telephone calls and personal visits

• Successful account retention record of 98% for 3 consecutive years

• Negotiated settlements with the Internal Revenue Service or State Agencies to gain to win contracts

• Maintained daily records for over 300 clients to ensure outstanding customer service

• Worked as liaison between license tax representative, the client, the internal revenue services and all states agencies

while maintaining at least a 90% level of customer satisfaction

• Scoring 100% on Technical review audits on a quarterly basis

NCO COLLECTION SERVICE, North Charleston, SC 1999 2004

Case Collections Specialist

• Responsible for all midsize to large accounts in order to retrieve funds to get account back into a good standing

• Collected payments from delinquent customers to help reduce AT&T net bad debt for approximately 300 clients

• Interacted with supervisor on projects to ensure that work is completed in a timely fashion

• Resolved clients write off account by negotiating payments

• Worked independently to resolved customer billing disputes

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