Customer Service Technician

Location:

Posted:

October 26, 2014

Vivian F Hernandez

*********.*@***.***

EXPERIENCE

L. A Community Care Medical Associates 07/2012-05-

2014

Certified Phlebotomy Technician

. Collecting blood samples from patients along with correct labeling of

tubes.

. Collecting urine and blood by veni puncture and capillary technique.

. Successfully resolved customer service issues in a professional

manner.

. Entering data into electronic medical record system- Patient PRO.

. Handle phone calls, schedule appointments, perform laboratory tests.

. Identifying and preparing patients.

. Assisting in training of students.

. Performed inventory counts and stocked supplies.

The Home Depot 08/2009-12/2012

Head Cashier/ Garden Associate

. Lead Cashier for store operations.

. Verified that cash registers maintained cash limits.

. Provided training and oversight to three employees.

. Supervised cashiers in settling drawers.

. Successfully resolved customer service issues in a professional

manner.

EDUCATION

Career Colleges of America: Diagnostic Medical Sonographer Certificate

08/2010

Universal Schools & Colleges of Health & Human Services: Certified

Phlebotomy 05/2012

Pasadena City College: Registered Nursing Degree Expected 10/2016

PROFESSIONAL Licenses and Achievements

NCCT Nationally Certified Phlebotomy Technician

American Heart Association BLS certified

Ability to work independent and as a team

Great at maintaining positive and energetic attitude

Ability to quickly adapt and learn new skills

Maintaining clean and organized work station

Ability to do vital signs

Ability to perform CBC tests on Cell-DYN 1800

Certified Phlebotomy Technician, EKG Certification.