Manager,staffing,recruiting,talent development,P&L,inventory,sales

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MIRANDA SUAREZ

San Antonio, Texas ***** 210-***-**** *.**********@*******.***

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! years experience as a top manager with one ofGENERAL MANAGER and distinguished companies

TOP-PERFORMING

10 the most celebrated

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in the world:

Consistently surpassed expectations for sales, profit, and overall performance, frequently

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achieving double-digit growth. Doubled the projected sales volume and previous year results in

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2 different locations.

Selected out of 200 store managers in the region and 12 in the district to lead several new

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initiatives related to customer service, recruiting and hiring, training and talent development

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and employee relations.

Selected to lead the entire district during district manager vacations and absences. Conducted

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store visits, coached managers to improved performance and planned and led district conference

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calls.

Highly skilled in every facet of retail and hospitality management including sales, customer

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service, clientele development, inventory control, P&L, recruiting, training, team building and

succession planning.

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STARBUCKS COFFEE COMPANY

Managed 5 different locations in San Antonio since a 2005 promotion from assistant manager to store

manager.

! MANAGER – 6028 Worth Parkway ($1.93M in annual sales)

STORE

Dec 2013 – Present

Assigned to turn around a high-volume store that had been struggling without a manager for the previous

3 months. This store was severely understaffed prior to arrival with very low morale and weak standards

in nearly every area. Dual-managed this and the Blanco Road store through the busy holiday season

while training an assistant manager to take over the previous store. Currently lead a team of 35

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including 1 assistant manager and 3 shift supervisors.

Ranked 1st in the district (12 stores) for sales increase over last year – averaged 15% growth each

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week.

Drove the annual sales volume to $1.93M – improved from 5th to 2nd in the district.

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Surpassed every monthly sales target by 5-15% and every profit target by 2-10%.

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Ranked in the top 3 in the district for most key metrics including sales, profit, speed and

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inventory control.

Ranked in the top 10 in the region (200 stores) for speed of service, category sales and

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promotional sales.

Improved customer satisfaction survey scores from 68% to 90%.

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Reduced food waste from 15% prior to arrival to just 4-6% within the first 6 months.

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Hand-picked by the district manager to train all other store managers on a new operational

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playbook.

Selected to coach other managers on the launch of major new promotions.

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Planned and coordinated job fairs to recruit for current stores and new stores opening in the

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district.

Developed and promoted 1 store manager, 1 assistant manager and 2 shift supervisors internally.

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! MANAGER & DISTRICT TRAINER – 18154 Blanco Road ($1.25M in annual sales)

STORE

Jul 2008 – Dec 2013

Selected to take over a high-profile “drive-thru only” store (1 of only 9 in the entire company) that

opened 6 months earlier but struggled in every area, failing to meet expectations and ranking near the

bottom of the district in sales. Engineered a remarkable turnaround by training and coaching a team of

15-20, including 4 shift supervisors, on the efficient operation of a drive-thru only store while also

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leading several new initiatives for the region and district.

• Doubled sales from $624K to $1.25M – ranked in the top half of the district despite being drive-

thru only.

• Easily surpassed sales and profit targets and all performance expectations every year.

• Achieved and maintained a consistent 90-100% customer satisfaction rate.

• Received scores of 90-98% on all internal audits – consistently met or exceeded expectations.

• Selected to dual-manage several other stores in the district for up to 3 months at a time during

vacancies.

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! • Developed and promoted 3 store managers, 4 assistant managers and 15 shift supervisors

Additional achievements in the Blanco Road store (2008-2013):

internally.

Oversaw all training for the district – trained 60+ baristas, 10 shift supervisors and 3 assistant

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managers.

Contributed to the setup and opening of 3 new stores – assisted with hiring, on-boarding and

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training.

Coordinated a full store renovation – recommended efficiency improvements that were

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implemented.

Co-led an initiative that developed new processes to improve service speeds across the region

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(200 stores).

Appointed regional lead on a new initiative to improve barista training and develop new training

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materials.

Co-hosted an annual “open forum” for the entire region for 5 years to improve two-way

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communications.

Consistently selected to train and coach other store managers in the district to improved

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performance.

Appointed interim district manager during all DM vacations as well as a 3-month leave of absence

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in 2012.

Rated as “above expectations” on 6 consecutive annual performance evaluations.

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! MANAGER – 255 Basse Road

STORE Aug 2007 – Jul 2008

Returned to the company after a short leave for family reasons, and took over a high-profile location

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that was open 24 hours (1 of less than 200 in the entire company).

• Surpassed all sales and profit targets and exceeded all performance expectations.

• Developed and promoted 2 baristas to shift supervisor.

! MANAGER & DISTRICT TRAINER – 210 West Bitters ($1.82M in annual sales)

STORE May 2006 – May

2007

Selected to open a brand new, high-volume café/drive thru combination from the ground up due to

outstanding success in the earlier store. This high-profile location was one of the very first drive-thru

sites in San Antonio, and was consistently used as a test store for new process development. Oversaw all

aspects of the 8-week store setup including staffing, construction, systems, equipment and inventory.

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Hired and led a team of 40 including 1 assistant manager and 5 supervisors.

Generated a consistent $35K+ in weekly sales – double the initial sales projection of $18K per

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week.

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Consistently ranked 1st in the district and top 5 in the city for sales performance.

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Exceeded all company expectations for profit, customer satisfaction, audit scores, payroll and

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shrink.

Developed and promoted 2 store managers, 3 assistant managers and 6 shift supervisors

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internally.

Appointed district trainer to oversee the training of all new baristas and shift supervisors.

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Hand-picked to train and coach other managers in the district on staffing, service and promotion

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launches.

Rated as “above expectations” on a performance review – received a 10% raise when 3% was

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standard.

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STORE MANAGER – 11745 IH10 West ($1M in annual sales) May 2005 – May 2006

Promoted to lead a team of 15-20, including 3 shift supervisors, in a mid-volume store located in a

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shopping center.

Increased annual sales from $832K to more than $1M – a 25% increase in 1 year.

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Surpassed all key performance goals including sales, profit, customer satisfaction, audits, payroll

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and shrink.

Developed and promoted 1 store manager and 3 shift supervisors internally.

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Selected to coach other store managers in the district on staffing and promotional launches.

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EDUCATION PROFESSIONAL DEVELOPMENT

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! Business Studies at University of Texas at San Antonio and University of the Incarnate Word

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Franklin Covey’s “The 7 Habits of Managers” Certificate – Lean Thinking Certificate

ServSafe Food Handler Certificate (exp. 2018) – Starbucks Coffee Master Certificate

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Fluent in English; conversant in Spanish

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