Customer Service Technician
Resume:
MOUNTAGA TALL
Canal Winchester, OH 43110-8294
********.**@*****.***
CAREER OBJECTIVE: Obtain an responsible IT role, to showcase my skills and obtain experience
that will help me in my career.
EDUCATION/ CERTIFICATIONS
• Information Technology Major (Pursuing) Franklin University
Bachelor’s degree in Applied Science
• Information Technology Major Columbus State Community College
Associates Degree in Applied Science.
• CCNA Routing and Switching certificate Columbus, OH
• CompTIA A+ 800 series Active Columbus, OH
• Technical Diploma in Electronics Eastland Career Center (ECC)
CAREER AND TECHNICAL HIGHLIGHTS
Circuitry Assembly and Soldering Cable Installation
Computer Hardware and Repairing
Computer Networking
Computer Operating Systems
DC and AC Circuits Telecommunications
Test Equipment and Troubleshooting
Technical Support Data Entry
PC/Laptop Configuration & Installation Configuring Mobile Devices
HTML5/CSS IT Support
Python Language Email Support
DreamWeaver
EMPLOYMENT
SA IT Services Computer Refresh Technician December 2013 – May 2014
• Worked for Bank of America, as part of the Refresh/IT support team.
• Upgraded and supported Windows 7 on clients computers
• Migrated clients’ computers from Windows XP to Windows 7.
• Pushed and troubleshot Bank of America Applications and basic applications to the end users'
computers.
• Provided on site and on-call support to the end users in using their new machines and Operating
systems.
• Upgraded OS, RAM, Hard Drive, Multi Display Cards, Monitors.
• Migrate Data using USMT tool, and verify that the data transferred correctly.
• Setup wireless and VPN configuration for Laptops.
• Mapped Drives and Printers
Avnet Integrated‘s Computer Repair Technician October 2012- June 2013
• Tasks: Integrates and configures PC hardware and peripherals.
• Integrates and configures a variety of PC hardware, operating system software and peripherals
assembling PC electronic components, installing circuit boards, disk drives, mass storage devices
and peripheral equipment and/or other related components.
• Troubleshoots and resolves integration and configuration problems involving circuit analysis, wave
form calculations, fault isolation, prom programming and signal flow tracing. Troubleshoots
problems to diagnose malfunctions
November 3rd – November 9th
Care fusion Project’s Technician,
• Un-box medical devices from shipping cartons
• Affix labeling to devices
• Perform hardware and/or software updates on medical devices
• Perform electrical safety tests
• Perform verification tests
• Input test results into CareFusion proprietary software application
• Use a bar code scanner to input data into the software application or in an Excel spreadsheet
• Manually move/carry medical devices as required by the workspace
• Assistance with work area set up/clean up
• Assemble IV poles
Columbus State Community College’s student, August 2013- November 2013
• Install & setup 36 computers
• Inventory the equipment
• Run PC check
• Install Hard Drive, and partition it
• Windows 7 License transferred
• VMWare - Linux loaded Defender activated
• Student and Admin Account implemented
• Install Notepad ++, CCleaner
ACTIVITIES/HONORS/COMMUNITY SERVICE
• Fluent in French.
• Avnet 5 S member.
• Eastland SkillsUSA Member, Junior-Senior Year.
• SkillsUSA Professional Development Program Level-One/Two Award Recipient, Junior-Senior Year.
• 6 months Perfect attendance at Avnet.
• Electronics Outstanding Student of the Year,
• Geometry Outstanding Student of the Year
• National Technical Honor Society recipient.
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