SANDRA ABRAMS

**** ****** *** #** • Brooklyn, NY 11203

347-***-**** • acggsd@r.postjobfree.com

SUMMARY

Polished Customer Service professional with over 10 years’ of experience providing customer support in

busy call center environments for various office settings. Possess an unwavering commitment to

customer service, with the ability to build productive relationships, resolve complex issues and win

customer loyalty. Strategic-relationship and partnership-building skills, solves problems creatively, and

uses tact and diplomacy to find common ground and achieve positive outcomes.

EXPERIENCE

SHOBHA SALON New York, NY

Salon Coordinator 10/2013-08/2014

● Managed and balanced cash reports and inventory control within a budget.

● Completed, organized and reported client relation data and technician monitoring systems to CEO every

month.

● Developed and maintained positive client relations and employed front desk policies and procedures.

● Coordinated salon marketing strategies via front desk, telephone, monthly specials and promotions within

four salon locations.

Call Center Representative 12/2012-10/2013

● Processed, booked and verified all client appointments.

● Managed and handled high inbound call volume.

● Handled client complaints and escalated larger issues to salon management.

ESPRIT New York, NY

Stock Manager 12/2010-04/2012

● Supervised and coordinated the overall planning and accuracy of store ordering, receiving, processing,

organizing and stocking of merchandise for in store and corporate headquarters.

● Organized and monitored inventory levels.

● Executed management functions, purchasing, budgeting, accounting and personnel.

ALL VOICE USA New York, NY

Supervisor 11/2009-11/2010

● Prepared call center performance reports through collecting, analyzing and summarizing data and trends.

● Developed and evaluated department customer-service standards, quality controls procedures and

productivity.

● Managed and handled high inbound call volume.

● Dispatched and delivered medical and commercial emergencies via phone, fax and email.

TURNKEY BUSINESS SOLUTIONS New York, NY

Operations Manager 05/2008-10/2009

● Managed and handled both inbound and outbound high call volumes.

● Processed and reported merchant batches via spreadsheets.

● Received and processed new cash advance applications.

● Assisted merchants with account information and maintenance.

EDUCATION

BROOKLYN TECHNICAL HIGH SCHOOL Brooklyn, NY

Regents Diploma 06/1994