Trudy Patterson
Lutz, Florida *****
acggpw@r.postjobfree.com
October 22, 2014
Veredus
Tampa, FL
Dear Hiring Manager,
I am seeking to leverage my experience in a Technical Support position. For this reason, I am excited to
learn of your employment opportunity and would like consideration as a strong candidate. Please review
my attached resume for the open position of Desktop/Help Desk Support, advertised on the
Simply Hired job board.
To prepare for a career in Desktop/Help Desk Support, I completed my MSIT degree in
Information Technology to improve on my computer knowledge base and skills. With the hands
on teaching approach and emphasis on managing projects, web development/design, and
troubleshooting MS operating system desktop applications, I have obtained a working
knowledge of organizing projects, designing web applications as well as detecting and resolving
operating system problems. My strengths are my strong work ethics, my ability to detect and
resolve issues quickly, and my eagerness to take on new challenges.
Ideally, this position will allow me the opportunity to utilize my experience in resolving
technical problems as well as continuing to build on my skill sets. I feel confident my
educational and work experience along with my positive attitude will transfer to quality work.
For your convenience, I have attached my resume for your review. Please contact me with any questions.
Thank you for your time and consideration. I look forward to your response.
Sincerely,
Trudy Patterson
Trudy Patterson
2516 Regal Oaks Ln. Lutz, Florida 33559
Phone: 813-***-**** • email: acggpw@r.postjobfree.com
Personal Profile
MSIT graduate seeking a Technical Support position that builds upon and utilizes my collegiate and work
experience. My emphasis is on web based applications and e-commerce websites. A+Certified with a strong
emphasis in MS OS and desktop application troubleshooting. Verifiable experience in website design and
development, visit http://www.webdynamics4u.com, to view portfolio. Ten years committed customer service
experience, five in fast pace call center, good verbal and written communication skills, excellent analytical skills,
the ability to adapt and learn new techniques, ambitious and dedicated to providing exceptional customer service.
Professional Skills
Windows XP/7 WordPress CMS Front-end: CSS3, HTML5, jQuery
MS Office Adobe Illustrator SEO/Internet Marketing
Adobe Photoshop Modx CMS Website development/design
Professional Experience
Web designer/Developer, Webdynamics4u.com, 2012-Current
Create/modify Wordpress themes and developing custom page templates etc. Mockup new user experiences using
Photoshop. Build wireframes and effectively communicate thought processes. Effectively create lead converting
landing pages. Proven ability to design fresh, unique and professional websites. Knowledge of responsive design
concepts. Ability to meet deadlines. Ability to execute a project from inception to completion
Administrative Assistance, H.E.L.P Financial, Inc, 2008 - 2012
Responsible for client correspondence, database maintenance, e-mail and mail out campaigns, market research,
and website development/design and maintenance. Maintain understanding of current web technologies or
programming practices through continuing education, reading, and participating in professional web communities.
Develop application models, image templates, or page templates that meet project goals, user needs, or industry
standards. Identify problems uncovered by testing or customer feedback, and correct problems.
Laboratory Assistant, Department of Health, 2004 - 2006
Prepared medium used for detection of specific microorganisms for various laboratories using clinical sterilizing
technique and infectious material disposal procedures. Communicated with internal and external customers to
process lab orders in a timely manner and to ensure customer specifications are met. Completed and verified
reports with accuracy for quality assurance.
Donor Technician, Bonfils Blood Center, 2003 - 2004
Provided professional customer friendly service to donors and staff. Collected bl ood specimens from diverse
population of clients. Conducted medical history interviews and obtained vital signs from potential donors.
Verified completeness and accuracy of data.
Repair Technician, Verizon, 1997 - 2002
Assisted customers with technology needs by using excellent interpersonal skills. Answered high volume of
incoming calls in a professional and prompt manner. Diffused and resolved customer complaints with a positive
attitude. Able to make decisions and perform proficiently in a fast paced environment. Received performance
awards.
Education
Kaplan University
Trudy Patterson
2516 Regal Oaks Ln. Lutz, Florida 33559
Phone: 813-***-**** • email: acggpw@r.postjobfree.com
MSIT Graduated; 01/2012
Brewster Technical Center– A+Certification 2010
Metropolitan State College, Denver, Colorado - B.A. Biology
Relevant coursework
Database Management Systems, Computer Networks, Management of Information Security, System Analysis and
Design, Legal and Ethical Issues in IT