Customer Service Administrative Assistant
Resume:
Connie De Los Santos
*** **** ********* ****** • Houston, Texas 77091
713-***-**** • *********@*****.***
Dear Hiring Manager,
I have many achievements that are the result of high productivity and creativity which
has surpassed personal and company goals. I am a highly motivated individual with a
strong work ethic and a “can do” attitude. I can easily interact within all levels of the
company. I am also very accepting and adaptive to change. I’m a self-starter and can
operate comfortably without constant direction. My strongest ability is anticipating the
needs of others before they materialize.
Through these credits you will see I am the energetic, highly organized professional who
will fit well in your organization. I enjoy challenges and look forward to expanding my
skills and grow professionally within a well-established, respected company. My
dedication, accountability, reliability, and positive attitude will prove to be an invaluable
asset to you.
Thank you for your time and consideration.
Best Regards,
Connie De Los Santos
Connie De Los Santos
411 W. Sunnyside Street • Houston, Texas 77091
713-***-**** • *********@*****.***
OBJECTIVE:
To obtain a position within a professionally established company, which will
benefit from my good organizational skills, value an enthusiastic self-starter with
exceptional communication skills and an unmatched eye for detail.
QUALIFICATION SUMMARY:
Adept at developing and maintaining administrative processes that reduce
redundancy, improve accuracy and efficiency to achieve organizational
objectives.
Highly focused and results-oriented in supporting complex, deadline-driven
operations; ability to identify goals and priorities to resolve issues in initial
stages.
Demonstrated the ability to learn new organizational processes, workflows,
policies and procedures with minimal ramp-up time.
Ability to multitask in a fast-paced environment, while maintaining an
emphasis on quality.
10/11- Present Today’s Vision
Houston, Texas
Front End Assistant
Insurance verification- online/ phone (benefits)
Data entry- patient demographics, patient vision prescription, frames,
contacts
Customer service/ answer multi-phones lines
Assist patients to exam room
Create new patient charts, maintain established patient files
Greet patients / Follow sign in procedures
Receive patient payments
Schedule appointments/ progress visits
Reconcile daily till/ deposits
Print daily reports/ Fax, File
Return patient phone calls/ assist as needed
Dispense glasses/contacts
Receive all deliveries/ disburse
Input inventory (frames)/ Frame information and Price
08/11- 02/12 Ruth M. Atlas, M.D.
Houston, Texas
Front End Assistant
Insurance verification- online/ phone ( Insurance/ Medicaid, MRI’s, EEG)
Prescriptions- Rx refills (call pharmacy/ patients)
Data entry –patient demographics, insurance policy, icd9/ cpt codes for billing
Deposits- daily balance
Answer multi-phones/ Schedule appointments
Create new patient charts
Assist patients to exam room
Fax, File documents
Return calls to patients/ doctors/ billing inquires
03/06-Present Rice Epicurean Market
Houston, Texas
Booth Operator/ Cashier
Cashier- Generate cash drawer on a daily basis
Reconcile cashiers/ Safe (Balance store cash
Bank deposit
Store reports-Daily sales, cashier sales, store charges, paid-outs
Cash checks (Payroll, customer)
Answer mult-phone lines ( direct calls to department needed)
Daily/ Suggestive selling to customers
Customer Service- Help customers with returns and issues that may arise.
Provide information that will be helpful in or out of the workplace. Greet
customers with a smile
Assist all managers in areas needed.
11/08-09/09 Manpower/ DHAP- Ike (Houston Housing Authority)
Houston, Texas
Occupancy Technician
Processes applicants as directed by Assistant Administrator in a manner
consistent with achieving a 100 percent utilization rate.
Conduct eligibility interviews with applicant (based on FEMA and Houston
Housing approvals)
Conduct interviews in the client’s field office, as needed
Document family composition, citizenship or eligible immigrant status and
social security numbers of family members in accordance with HUD
requirements
Determines the Voucher size for which each family qualifies in accordance
with the Administrative Plan
Sets up complete and accurate files with all necessary participant- supplied
documents and third party verifications required for payment submittal-
( or documentation of why third party verifications are not present) .
Determines when the participant family qualifies for a different unit/ voucher
size than previously, submit for new voucher for correct unit/voucher size
when appropriate.
Properly process client files as assigned within prescribed time frame
Performs other duties as assigned.
Data Entry (required).
06/08-10/08 Kelly Services/ Shell Trading (US) Company
Houston, Texas
File Clerk/ General Clerk (Trading Department)
Records management- Thorough understanding of records policies and
procedures
(Trade Department)
Prioritize and able to work with very little supervision.
Excellent interpersonal skills necessary in order to communicate with and
follow
instructions effectively from a diverse person/ group of clients and/ or staff
Reorganized Crude Oil Contract file room for easy reference as well as
accessibility.
Data Entry (required)
08/04-06/08 Kelly Services/ El Paso Energy
Houston, Texas
Records Management/ General Clerk (Legal Department)
• Records management- Thorough understanding of records policies and
procedures
(Legal Department)
• Prioritize and able to work with very little supervision.
• Excellent interpersonal skills necessary in order to communicate with and
follow
instructions effectively from a diverse person/ group of clients and/ or
staff (supervisor,
paralegals, attorneys).
• Completed all urgent projects in timeframe required. (onsite/ offsite
• Data Entry (required)
2/98-11/00 S.R. Wade & Associates Houston,
Texas
Receptionist
• Schedule appointments for accountants and clients
• Knowledge of Peach Tree Accounting (Basics)
• Answered multi-phone lines (8)
• Completed all tasks of a traditio9nal administrative assistant; including
typing memos,
filing, travel arrangements, luncheon meetings, and ensuring overall office
efficiency.
8/96-1/98 Medical & Chiropractic Center
Houston, Texas
Receptionist/ Therapy Assistant
• Assisted the doctor with patients and therapy treatments
• Schedule appointments for patients assessments and treatments
• Verified medical insurance and/ or workman’s compensation
• Medical billing to process patient claims (basics)
• Data Entry: Patient, attorney, workman’s comp. Information
• Answered multi-phone lines (6)
• Completed all tasks of a traditional administrative assistant; including
typing memos, filing
and ensuring overall office efficiency
6/87-7/96 Courier & Associates
Houston, Texas
Personal Secretary
• Bank deposits; Manage cash drawers to generate end-of day status
• Accounts Payable/ Receivables; billing and collections
• Inventory Control
• Courier Assistant
• Dispatch; Answered multi-phone lines (8)
• Completed all tasks of a traditional administrative assistant including
typing memos filing
and ensuring overall office efficiency.
Skills
Microsoft Office Suite 2000 (Word, Excel, Power Point)
OfficeMate
Answer multi-phone lines
MD2 software, Abacus software- dictation
References
Mrs. Carrie Holm
Store Director (Rice Epicurean Market) - 7 years 713-***-****
Mrs. Susan Andres
Specialty Foods Manager (Rice Epicurean) - 7 years (713)
783.8203
Ms. Shabira Hamdule
Office Manager (Today’s Vision) - 1 years 713-***-****
Ms. Sandra Solorio
Manager (See’s Candies-Rice Epicurean) – 7 years 713-***-****
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