Supply Chain Logistics Transportation Sales Marketing Solutions

Chad C. Palmer Supply Chain/Logistics/Transportation Executive

****.**********@*****.*** (personal) 479-***-**** (mobile)

Supply chain professional with a proven record of achievement offers skills and

experience in supply chain management and design, process improvement, sales and

marketing strategy, consulting, project management, and technology integration.

Career Skills and Knowledge

Sales and Marketing Strategy Lean Six Sigma Black Belt Leadership Skills

Strategic Planning Operations Management Negotiation Skills

Supply Chain Design Financial / P&L Management Acquisition Integration

Project Management Requirements / Design Definition Proposals / Presentations

Change Management ERP / Systems Integration Excel, Word, PowerPoint,

Project, Minitab

Career Experience

February 2011 – September 2014

Transportation Insight LLC (TI) Hickory, NC

One of the fastest growing, full-service third-party logistics companies in North America, delivering

custom logistics solutions to more than 400 corporate clients. Through evaluation, innovation and best -in-

class supply chain solutions, Transportation Insight helps companies around the world maximize profits,

improve customer service, enhance visibility, increase p roductivity and gain more supply chain control.

September 2013 – September 2014

Transportation Insight Hickory/Charlotte, NC

Vice President, Client Development and Marketing/Business Unit Leader, Custom Shipping Solutions

Tasked with leading Sales and Marketing strategy for Transportation Insight. Responsible for

Marketing and Client Development teams that support the growth goals of Transportation Insight.

Foster growth in major industry verticals with comprehensive supply chain solutions via brand

development, campaign marketing, and other sales and marketing strategies utilizing our valued

marketing and inside sales associates. After the acquisition of Custom Logistics in late 2013, was

given full P&L and integration responsibility and in 2014 we rebranded and launched the business as

Custom Shipping Solutions.

September 2012 – August 2013

Transportation Insight Hickory, NC

Vice President, Client Solutions

In late 2012, TI re-organized into a regional business unit strategy, to enable a more nimble s tructure to

support continued rapid growth. I was responsible for all facets of Sal es for the Northeastern region

including inside sales, pre-sales solution engineers, and outside executive sales.

February 2011 – August 2012

Transportation Insight Hickory, NC

Vice President, Solutions and Engineering

Recruited to develop TI’s first solution sales process. Recruited, hired, and cultivated a solution

engineering staff to work directly with the executive sales team to design value rich supply chain

solutions. Shortly after launching the solution sales process, was asked to take ownership of the

Supply Chain Analytics team which consisted of all resources responsible for supply chain and

network design projects, business intelligence, and reporting.

Chad Palmer Resume Page 1 of 4

May 2000 – January 2011

Transplace Texas, LP Frisco, TX

Transplace is a third-party logistics and technology provider offering companies in all major industry

verticals the optimal blend of logistics technology and transportation management services. Transplace

offers complete logistics management outsourcing, transportation management technology, network design

solutions, and high-quality brokerage services.

October 2008 – January 2011

Transplace Lowell, AR

Vice President, Lean Six Sigma & On-Boarding

Manage a team of Project Management Professionals accountable for the on -boarding of services for

new and current customers. Serve as Deployment Champion for the organization ’s Lean Six Sigma

(LSS) program. LSS was used to develop and redeploy the company’s b est and brightest by training

and certifying them as Black Belts and Green Belts, using valuable resources and tools to ensure

quality, minimize variation, and reduce waste in all organizational core processes.

November 2006 – September 2008

Transplace Lowell, AR

Vice President, Solution Design

Tasked with developing and leading a seasoned team of transportation solution experts to support sales

and other key stakeholders throughout the sales process. The team’s focus is to better define, qualify

and quantify solutions for clients, resulting in a higher opportunity closure rate, improved client

retention and higher profit margins.

April 2004 – November 2006

Transplace Lowell, AR

Vice President, Operations

Accountable for long-term contract relationships with Fortune 1000 companies like W.W. Grainger,

U.S. Gypsum, Nissan, and Procter & Gamble. Responsible for ensuring Transplace services and

personnel are strategically aligned with each organization’s supply chain goals and the right mix of

technology and logistics expertise are leveraged to achieve them.

Transplace Lowell, AR July 2002 - April 2004

Vice President, Integration

Responsible for Information Technology and Project Management customer facing activities including

Project Management Office, Transportation Management System development and support, Business

Intelligence, Implementation, and Quality Assurance teams.

Transplace / J.B. Hunt Logistics Lowell, AR May 2000 - July 2002

Director, Implementation

Accountable for combined logistics business units’ implementation activities and personnel upon

completion of the merger in July 2000. Assigned project management personnel to new customer

implementations. Business lead for internal systems and process improvements.

J.B. Hunt Transport Services, Inc. Lowell, AR December 1993 - May 2000

One of the largest transportation logistics companies in North America, provides safe and reliable

transportation services to a diverse group of customers throughout the United States, Canada and Mexico.

J.B. Hunt Logistics Lowell, AR June 1996 - May 2000

Sr. Implementation Manager

Responsible for the seamless integration of technology and services with customer systems and

business entities. Effective execution of in house methodology, LADDERS, to ensure the improved

customer network design and solution generated expected savings and customer service improvements.

J.B. Hunt, Dry Van Division Lowell, AR December 1993 - June 1996

Team Leader, Regional Operations

Supervised four Logistics Managers, two Custo mer Service Representatives, and twenty-one Driver

Supervisors, with responsibility for scheduling, training, evaluations, assignment of job duties,

interviewing and hiring of new employee prospects, handling of customer and driver complaints.

Chad Palmer Resume Page 2 of 4

Management and Career Milestones

Transportation Insight: After experiencing declining growth rates since the economic slump i n 2009, I

was able to help TI grow from $425 million in 2011 to an annualized run rate of $800 million in 2014.

Transportation Insight: As Vice President of Client Development, I led the implementation of Sales

and Marketing Automation tools that enabled the redeployment of 3 FTEs used for market research.

Transportation Insight: Helped to successfully integrate two acquisitions, CPA Internati onal and

Custom Logistics. CPA clients were integrated as more profitable TI enterprise clients. Custom

Logistics was rebranded and launched as Custom Shipping Solutions and continues to grow well over

~20% month over month.

Transportation Insight: Using the Six Sigma DMAIC methodology, led a project to increase

organizational wide competencies and win more business from large enterprise clients. In 2014

number of proposals to large enterprise clients tripled, and the average net revenue for enterprise

clients signed grew from ~$90,000 to $140,000.

Transplace: As Vice President of Lean Six Sigma, I incorporated new metrics and developed an

executive dashboard for the program. In addition to exceeding the program’s process improvement

savings goals (2008: $2,464,000, 2009: $2,465,000), we increased the Green Belt certification rate

from 30% in 2008 to 62% in 2009.

Transplace: As Vice President of Solution Design, I recruited and developed the first solution design

team ever used at Transplace. This included the implementation of new cost models and pricing tools,

enhanced RFP response procedures, and further incorporation of The Complex Sale sales

methodology. The development of this team and improved tools and processes were key to Transplace

having the best financial performance in the company’s history (2009).

Transplace: As Vice President of Operations in one year I exceeded net revenue goals by 21%. I

instituted best practices within two accounts, which allowed for a staff reduction of 13%. For one

account I initiated an impact analysis for the alignment of each supplier’s ship date. This change

enabled 8% savings on inbound transportation spend. For the same account an LTL core carrier

strategy modification resulted in service increase of 1% point on-time pickup and 4% point on-time

delivery.

Transplace: As Vice President of Integration I championed an effort to establish a PMO, which

improved project status visibility, organized project prioritization and resource allocation, and

decreased the overall effort to submit a project request. My team developed and deployed a new

technology that has changed the way shipper’s cover freight not handled by a primary carrier.

J.B. Hunt Logistics: In conjunction with KPMG consulting developed an in-house methodology to

enable a seamless integration of third-party logistics services into a shipper’s day-to-day operations.

This project management methodology, LADDERS, has been recognized in several Logistics industry

periodicals. In 2001 I co-authored a white paper on the benefits of LADDERS through CLM (now

CSCMP). This white paper was also presented at the 2001 CLM Annual Conference.

J.B. Hunt Logistics: As Sr. Implementation Manager I led our division’s Y2K contingency planning

project. This role included the development of a contingency plan unique to each account that would

enable business continuation in the event of systems failure, resource constraints, and social disruption.

Chad Palmer Resume Page 3 of 4

Education, Professional and Community Affiliations

Education:

1990 – 1995

University of Arkansas, BSBA / Finance

The Seven Habits of Highly Effective People 1999

Karrass – Effective Negotiating 2005

Lean Six Sigma – Sponsor and Champion Training (George Group / Accenture) 2005

Presentation Excellence – Presentation Training (Jonath & Dimeo) 2005, 2008

The Complex Sale – Sales Training 2006, 2008

Lean Six Sigma – Green Belt Training 2008

Lean Six Sigma – Black Belt Training (George Group / Accenture) 2009

Supply Chains Driving Strategic Advantage – (MIT Center for Transportation and Logistics) 2009

Media Relations Training (Outlook Marketing) 2010

Integrity Selling 2012

Covey Speed of Trust 2012

Board Membership:

University of Arkansas, Supply Chain Management Research Center 2003 - 2011

CSCMP Ozark Roundtable, Officer Position: Secretary 2003 - 2006

Rogers – Lowell Chamber of Commerce 2006 - 2009

Professional Affiliations:

Council of Supply Chain Management Professionals (CSCMP) – previously CLM 2001 - Present

Community Affiliations:

Transplace Corporate Community Investment Committee 2002 - 2011

Rogers – Lowell Chamber, Leadership Committee for the Future of Lowell 2003 - 2011

Benton County Chambers, Leadership Benton County Program 2004 Graduate

Autism Awareness Support Group 2004 - 2011

References Available upon Request

Chad Palmer Resume Page 4 of 4

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