Jeff W Mock
**** ****** ****** ***** **********, OH 44039 440-***-**** acggdp@r.postjobfree.com
Knowledge and Background
Citrix Xenapp HP Proliant/Dell PowerEdge Servers
Backup Exec, StorageCraft, Datto Backup SQL Server 2000, 2005, 2008
XenServer, Hyper-V, VMWare HP Thinclients
Exchange 2003, 2007, 2010 Tigerpaw and Bridgetrak Helpdesks
Windows 2003, 2008 R2, 2012, SBS Vipre, SEP, AVG, MalwareBytes
Watchguard, Sonicwall Firewalls Continuum NOC
MPLS APC Battery Backup Solutions
Education
Business Degree june 2007 cuyahoga community college
Concentration in Information Technology
Microcomputer systems management june 1999 CVCC
Novell Netware, NT 4.0,
Business Professionals of America
Certifications
Microsoft Certified Professional
Watchguard Certified
Datto Certified
Certified HP Proliant Service Technician
Experience
Service Manager/Level 3 Engineer Starfish computer corp april 2008 – October 2014
Level 3 Responsibilities and Accomplishments
Implementation of Tigerpaw Software Helpdesk including mobile app and customer portal
Implementation and management of company-wide spam filters including GFI Max Mail, GFI Mail Essentials, Threat Track
and Email Sorting Solutions.
Implementation and administration of several Xenapp environments
Lead technician on SBS migrations and Exchange Migrations (swing migrations)
Watchguard Firewall implementations and management including installs, branch VPN setups, failover setups, bandwidth
reporting
Lead technician on server builds, installations, repairs and migrations (2003, 2008, 2012)
Provided detailed project plans for all migrations
Implementation and management of multiple backup solutions for 40+ clients (Backup Exec disk and tape solutions,
Shadowprotect (Zenith BDRs), Datto Backup Systems, Barracuda
Implemented network antivirus solutions including Vipre, SEP and AVG
Established multiple Xenserver and Hyper-V virtual environments
Extensive experience monitoring servers, desktops and network equipment via Continuum NOC
Administration of multiple ERP systems including IQMS, Intuitive ERP, Sage
Implementation and management of APC power solutions including Symmetra and Smart-UPS
Implemented and managed Android Tablet solutions in production environment
Service Manager Responsibilities and Accomplishments
Manage scheduling of all projects and onsite visits for 5 engineers
Review helpdesk and escalate tickets as needed
Handle customer service related issues
Lead for daily staff meetings
Implemented several workflow processes to improve efficiency
Manage off hours calls to ensure they are responded to and resolved according to SLA
Network Administrator intigral, inc (formerly edge seal tech) 1998 – 2008
Daily support of 300+ users and 12 servers across 4 locations
Performed Exchange 5.5 to 2003 migration
Migrated from NT 4.0 to Active Directory (2003)
Managed time systems including ADP and Novatime (Cincinnati Time Systems)
Implemented networks at new regional offices including CAT5 cabling, server setup, desktop rollout, active directory site
setup, equipment racking
Provided off hours support for all 4 locations
Provided support for manufacturing environment that was completely software driven
Managed daily schedule and workflow of 1 engineer
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Freelance work Leading Edge Distribution 2004 - Present
Implementation and management of Fishbowl Inventory System
Implementation and management of Infolinx Inventory System
Swing migration of SBS 2003 to new hardware
Routine desktop support for 10 user office
Segregated LED network/equipment from its parent company which included setting up on own network, servers, backup
system, and internet connection.
References: Available upon request.
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