Customer Service Sales, Telephone sales, receptionist/switchboard.

Cell: 513-***-**** ( Home: 513-***-**** (********@*****.***

Work Experience

Sales/Marketing Associate - Specialty Mail and Services

July 2013 - Present

. Create new accounts by calling potential leads

. Provide follow-up with potential and current customers

. Manage all inbound sales calls

. Determine quotes for clients requesting services

. Evaluate customer's needs to ensure accurate orders

. Demonstrate patience while guiding clients through ordering process

. Advise customer's regarding their queries and concerns about

merchandise

. Organize display booth at trade shows to show live working of products

. Prepared sales contracts

Fine Jewelry Sales Associate - Macy's

June 2008 - Present

. Form connection with customers to determine shopping needs

. Display professional attitude to ensure excellent service

. Handle all transactions and returns with courtesy

. Exemplify customer service etiquette and communication skills

. Utilized company policy to enhance duties and responsibilities

Customer Service Rep/Telephone Direct Sales Rep - Standard Publishing

Sept. 1998 - July 2013

. Collaborated with supervisor and co-workers to meet and maintain goals

. Managed and met 80-100 daily sales calls quota

. Displayed ability to multi-task under time restraints and pressure

. Recommended merchandise based on individual requirements

. Established new accounts by daily calling potential sales outlets

. Serviced and maintained existing accounts to ensure quality customer

service

. Resolved customer complaints with patience and listening skills

. Explained the use and advantage of merchandise to customers

. Composed daily, weekly, monthly, quarterly, and annual call reports

. Served as key team member during several transition periods of company

. Trained new employees

. Organized display booth at trade shows to show live working of

products

Teller - Guardian Savings Bank

1996 - September 1998

. Greet Customer

. Open and close checking accounts and CD accounts

. Balance teller drawer in the morning and end of day

. Balance vault at the end of day

Receptionist/Switchboard -Cincinnati Financial Company

March 1995 - November 1995

. Greeted visitors

. Directed visitors to company personnel

. Answered a multi-line switchboard

Receptionist/Switchboard - Mt. Sterling National Bank

February 1993 - February 1995

. Greeted visitors

. Directed visitors and bank customers to various departments

. Filing, typing and clerical jobs for various departments

. Switchboard - directed all inbound

Education

. Aiken High School

. Lee College

References for Stella V. Hoskins

Donna Soto

[Her Job Title]

[Business she works for]

Phone: 513-***-****

Tonya Kircher

Business Owner

Specialty Mail & Services

Phone: 513-***-****

Pat Rouse

[Her Job Title]

[Business she works for]

Phone: 513-***-****

Laura Ratcliff

[Her job title]

[Business she works for]

Phone: 513-***-****

Tracy Beltz-

[Her job title]

[Business she works for]

Phone: 513-***-****

Stella V. Hoskins

Contact this candidate