Manager It
Resume:
M ohamed Shaban
Cairo, Egypt
Mobile +971-***-**-****
*******.******@*******.***
CAREER OBJECT IVE
To pursue career in a dynamic and progressive environment within an international organization as a senior systems
I T manager position, offering prospects of growth, career advancement and opportunities to utilize my Strong IT
Consultancy & Systems knowledge and to develop its capabilities with increased performance to achieve company's
p rofitability.
CAREER SUM MARY
Positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and
business growth with client satisfaction, offering more than 8 years of progressive and stable experience with world-
class organizations. Take pride in ability to effectively combine corporate objectives and values with personal and
p rofessional goals and work ethics. Employ proactive management and strong leadership techniques to generate
accomplishment-driven workplace environment, resulting in employee loyalty. Build and foster strategic business
relationships with C-level executives, maintaining customer satisfaction at all levels.
• Computer/Network Security • Conceptual Design
• Configuration Management • Contract/Vendor Negotiations
• Creating and Mapping Solutions • Crisis and Risk Management
• Systems Integration/ Release Management • Cross-Functional Technology Team
• Administrative Processes • Systems and Network Software Development
• Troubleshooting/Problem Solving • Application Development
EMPLOYMENT EXPER IENCE
I T Manager 2014 to Present
Nile Badrawi Hospital, Cairo, Egypt
• Presented with system level and application problems on mission critical systems requiring immediate resolution,
t hus ensuring systems were operational according to agreed upon service level agreements.
• Determined, developed and delivered procedures to protect production environment from unplanned outages.
• Established system scope and objectives.
• Developed practical manual or automated procedures to solve complex problems.
• Prepared detailed specifications for programs, analyzed and revised existing system logic deficiencies, oversaw all
phases of the technical system design.
• Advised, checked and directed systems programs onto the correct technical system design.
• Performed system administration tasks associated with environment of specialization for the development and
p roduction environment as well as supported production system implementation.
• Provided training on specific environment to Operations, Network and Development Departments as required.
• Planned, implemented and tested contingency plans for various hardware and software environments.
Senior Systems Engineer/Technical Consultant 2010 to 2014
PICO Co. Group, Cairo, Egypt
• Met with clients to determine requirements.
• Clarified a client's system specifications, understood their work practices and the nature of their business.
• Liaised with staff at all levels of a client organization and defined software, hardware and network requirements.
• Analyzed IT requirements within companies and giving independent and objective advice on the use of IT.
• Got engaged in many projects and consulted companies like PICO Modern Agriculture Co., PICO Engineering Co.,
PASCO for Agriculture services Co., PICO Petroleum, PICO Real Estate Co., Atelier Melodies, Foxx for Swimming
pools, El Masry El Youm, Indonesian Embassy in Cairo.
• Developed agreed solutions and implementing new systems.
• Helped clients with change-management activities and designed, tested, installed and monitored new systems.
• Prepared documentation and presented progress reports to customers and acted as an IT consultant provided
p rofessional technical advice to staff and customers at the highest level of the technical ladder.
Network Design, Planning & Maintenance 2007 to
2009
M.C.D.R Co., Cairo, Egypt
• Oversaw setup of servers and desktop workstations.
• Recruited and trained network and desktop support technicians.
• Prepared budgets and managed expenses.
• Built computer systems to customer specification for private clients, as field technician and as computer
consultant.
• Oversaw design and installation processes for implementation and rollout of LAN/WAN applications for
networking NOC/SCC workstations and mail systems.
• Coordinated the global rollout of electronic parts catalog forming the core of the online spare parts ordering
i nitiative.
• Led team responsible for creation and integration of inter-switch testing through mechanized platforms for wide
a rea network testing.
• Designed and implemented Disaster Recovery Plans and Database Management system for use by emergency
personnel in the NOC.
Ma intenance Engineer 2006 to 2007
Telecom, Egypt, Egypt
• Managed vendors and coordinated a global team.
• Provided overall analysis of software applications and communications software. Maintained, installed, and
developed LAN/WAN systems.
• Directed a team of PC Technicians, a Network Administrator / Analyst, and two Help Desk personnel in the
management of all facets of information technology.
• Provided support and planning for critical requirements including: Network Administration, Computer Builds,
Software Loads, Product Testing, Telephony, End-User Support & Training, Vendor Relations, Project
M anagement.
• Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and
testing operations to ensure optimum system functionality.
• Hired new staff, identified deficiencies, and devised solutions for optimizing communications between the support
a rea and end users.
• Revamped internal processes and procedures after an intensive audit of call-management protocols, staff
operations, incident reporting, escalation measurements, and key performance indicators.
EDUCAT ION AND TRA IN I NG
• B achelors, Communication & Electronics 2006
M isr University for Science & Technology, Egypt
CERT I F ICAT IONS
• Microsoft SharePoint 2013, 09/01/2014
• Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration,
06/29/2013
• Microsoft Certified Solutions Associate: Windows Server 2008, 06/29/2013
• Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
04/13/2013
• Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration 01/19/2013
• Microsoft Certified Technology Specialist: Windows 7 Configuration, 10/08/2011
• Microsoft Certified IT Professional MCITP: Windows Server 2008 Enterprise Administrator 06/29/2013
• Microsoft Certified Solutions Associate: Windows Server 2012, 07/27/2013
• Microsoft Certified Technology Specialist MCTS: Exchange Server 2007, 12/04/2008
• Microsoft Certified Professional MCP, 04/03/2008
• Microsoft Certified System Administrator MCSA: Windows Server 2003, 12/04/2008
• Microsoft Certified system Engineer MCSE: Windows Server 2003, 12/04/2008
• CCNA, Cisco Certified Network Associate, 04/02/2009
• CCNP, (642-813) Implementing Cisco IP Switched Networks (SWITCH), 08/04/2012
M E MBERSH IPS
• Cisco Certification Member, 04/02/2009, ID No. : CSCO11582763
• Microsoft Certification Member, 04/03/2008, Microsoft Certification ID: 6145023
• Member of Microsoft Egypt IT Pro and Developer Community (Hero), 04/03/2008
• Member of Egyptian Syndicate of Engineers, 10/01/2006, ID No. : 62/08594
• Member of Federation of Arab Engineers, 01/20/2012, ID No. : 16/53980
COMPUTER & NE TWORK KNOWLEDGE
• Incident Management • Communications Security
• Cisco PIX Firewalls • System Administration
• Business Needs Analysis • Service Level Agreements
• Equipment Purchases • Risk Management
• Disaster Recovery • Business Continuity Planning
• RFP Development • Resource Allocations
• Process Reengineering • Workflow Prioritization
• Technology Transfer • Multilevel Security Systems
• ERP Systems • System/Network Process Controls
• Operations/Infrastructure Management • Trouble Desk Management
• E-Business • System Upgrades
T ECHN ICAL & COMPUTER SKIL LS
• NetApp, Dell Equalogic, VMware
• Microsoft App V
• MS Exchange, Windows Server 2008 / 2003 / 2000 / NT
• Cisco routing, Cisco Firewall / VPN / Security, Nortel, Symantec e-Vault
• MS SQL, MS Clustering, Linux / UNIX
• Crystal Reports, Henya, TreeSize
LANGUAGES
• English (Fluent) • Arabic (Native)
PROFESSIONAL REFERENCES
Available upon request.
Contact this candidate