M Ozair Khan

Milton, ON, Canada

Mob:1-647-***-****

Email: acgfku@r.postjobfree.com

PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with an outstanding academic record and valuable experience of

Networks, I.T, Datacenter, Technical Support and Field Engineering gained within a dynamic business and

technical environment. Demonstrates the ability to lead and motivate the team from the front and satisfy all

requirements of the organization while maintaining the highest level of professionalism and quality. Shows the

logical and analytical approach, is quick to grasp new ideas, technologies and concepts, and to develop

innovative and creative solutions to problems. Able to work well on own initiative and to demonstrate the highest

levels of organization and prioritization required to meet tight deadlines. P ossesses excellent interpersonal skills

and can communicate concisely at all levels . Experience in I.T and Networks in US, Australia, Asia and Middle

Eas.

CAREER OBJECTIVE

Obtain challenging position in the field of Networking Engineering in a high growth company with considerable

advancement opportunities, ideally, in a Network management capacity with an emphasis on network design,

configuration and administration.

ACADEMIC

QUALIFICATIONS

2003 – 2005 Bachelor of Engineering Technology in Computer Systems.

Auckland University of Technology, Auckland, New Zealand

1989 – 1994 Bachelors of Science in Electrical Engineering

New Era University, Manila, Philippine

CERTIFICATIONS and

TRAININGS

• Cisco Certified Professional (CCNP) 642-813 Switch –Passed

• Cisco Certified Professional (CCNP) 642-642-902 Route –Passed

• Cisco Certified Network Associates Routing and Switching (CCNA) – Passed

• Cisco Certified Network Associates Security (CCNA Security) - Passed

• Cisco Certified Networking Technician (CCENT) – Passed

• Working toward Routing and TShoot

Software/OS/Networks/Pr

otocols

• SharePoint, MS Project, Outlook, Lotus Notes, MS Windows 9x/2000, XP/Visa/7, UNIX (Sun Solaris 10)

• LAN/WAN,TCP/IP,OSPF,EIGRP, EIGRP, FTP, TFTP, DNS, DHCP, POP3, SMTP, FTP, TLANET, VPN

PROFESSIONAL

EXPERIENCE

April-2009 to Till-To-Date

Data Center Operations (NOC) Specialist I I

SunGard Availability Services,

Canada Main duties and

responsibilities:

• Support in the day-to-day operations in the Data Center facilities.

• Manage and coordinate m ultiple projects with other teams.

• Create trouble tickets (using Service Now) on a daily basis, maintains and distributes department related

information on a daily basis.

• Provide server software support to customers. This includes support of the UNIX, Linux, Ubuntu and

Windows 2K Operating Systems.

• Install and update server Operating Systems according to documented procedures and/or customer specific

needs

• Manage customer tape rotation and backup process.

• Cisco equipment configuration (Switches and Routers)

• Perform/Manage/Coordinate Incident management

• Schedule/coordinate with remote technical teams for changes and implementation

• Design cabinet(s) layout and draw network diagram using MS Visio/ AutoCad

• Design infrastructure cabling topology of the data center, run / punch down network cabling from switches or

patch panels to customer cabinets or suites.

• Managing, purchasing and discussing solutions with the vendors, suppliers and service providers

• Providing different solution and getting approvals with the client and from management

• Provide reporting and feedback to management through documentation and appropriate daily turnover

reporting.

• Understand of the data center electrical infrastructure and distribution systems, working knowledge of the

emergency systems and security procedures.

• Effectively use diagnostic and monitoring tools such as Zenoss

• Ability to respond to demands in a fast-paced, highly technical environment and to manage multiple

projects and responsibilities

• Escalate problems to internal organizations and external vendors as required.

• Identifying hardware failure(s) and performing required hardware diagnostics

• Rack and install server and network hardware for customers.

• Install Backup software client and scheduler per documented procedures for managed customers

April-2008 to April 2009

Technical Analyst - Contract

International Clothier group of Companies (INC),

Canada Main duties and responsibilities:

• To provide technical support (Software and hardware) to IBM POS system in store, remotely, over the phone

and e- mail and escalate to other support group, if require

• Using HEAT Ticketing (Call logging) Systems

• Installing, configuring and troubleshooting POS system.

• Configures, tests, and maintains LAN/WAN equipment’s and related services

• Identifies, diagnoses, and resolves network problems

• Configuring and troubleshoot printers and computers.

• Manage new store role out.

• Managing and coordination with vendors and service provider

• Provide training to end users.

September-2008 to April-2009

Field Engineer (Part-time) – Contract

T.E.S The Employment Solution Inc, Canada

Main duties and responsibilities:

• Worked on IBM project for Bank of Nova Scotia though TES (Part time)

• Removal of existing Win95 MPC and entering new IP address and subnet mask for Win XP MPC installed during

Visit.

• Installation of new Win XP workstations to replace existing Win95 workstations.

• Perform Square One asset management on newly installed workstations as per the asset management

instructions.

• Test all workstations for printer connectivity and proper assignments as well as connectivity outside the

branch. Installing new E-Learning workstation in location noted on the floor plan

December -2007 to February 2008

Point of Sales (POS) Technical Support Engineer – Contract

Toys "R" Us Australia

Main duties and responsibilities:

• Provided help desk support for in-store IT systems over the phone and e-mail

• Configures, tests, and maintains LAN/WAN equipment’s and related services

• Identifies, diagnoses, and resolves network problems

• Maintain and support company LAN/WAN environment

• Coordinated maintenance services

• Supported and maintained stores systems via help desk, assisting and managing new store role out

• Logged all calls into call logging system

• Exposure to AS400 systems / I series systems

• Computer hardware/software and troubleshooting/building

• Configuring network printer

May-2007 to December -2007

Technical Support Engineer – Contract

Tele Tech (Telstra Internet) Australia

Main duties and responsibilities:

• To provide technical support (configuring and troubleshooting) to Telstra (Broadband-ADSL) customers

• Configuring DHCP & Static IP Routes as well as configuring DNS.

• Configuring and troubleshooting Outlook and MS Outlook

• Escalation of customer complaints

• Product, process and procedural specialist

• Establish report with every customer contact

• Identifies customer needs and provides appropriate information

May-2007 to July-2007

Sales and Technical Support Engineer – Contract

Market Place Computers, Australia

Main duties and responsibilities:

• Computer/ Desktop Trouble Shooting, repair and assembling

• Hardware Troubleshooting, Repair and Assembling

• Implementation and Troubleshooting of LAN

• Virus/Spy ware Protection and Removal

• Regular cleaning and maintenance

• Software Setup and Support

• Sales/Customer Service

September-2006 to April-2007

IP data Specialist – Contract

TransWorks, New Zealand

Main duties and responsibilities:

• Part of a team engaged on a data retrieval - verification and system transfer project for a Telco record system

• Installed telecommunications equipment within an exchange environment (i.e. Transmission, MDF and DDF) for

Telecom New Zealand

• Updating Telecommunication databases

• Design Modification using AUTOCAD

June-2006 to September -2006

Technical Support Engineer – Contract

Computer Trouble Shooters, New Zealand

Main duties and responsibilities:

• Hardware Setup and Support

• Hardware Troubleshooting, Repair and Assembling

• Networking

• Virus/Spy ware Protection and Removal

• Regular cleaning and maintenance

• Software Setup and Support

• Software Troubleshooting

April-2001 to April-2003

Manager Field Support Engineering – Permanent

SAZTEL (Pvt.) Limited

Main duties and responsibilities:

• Designed and implementing the Power system, infrastructure for building LAN, which includes the installation of

Gigabit Cat-6 Network cabling (Structured cabling) at the desktop and Fiber optic backbone system from the Core

switch (Extreme) to the Edge/Department switches (3Com).

• Installing & supporting Windows XP Operating System, 2002 and Office 2002.

• Installation and testing of Power Distribution Panel and UPS to provide uninterrupted power at desktop.

• Involved with UPS vendor in testing and commissioning of M/S Innovative distributor American Power Conversion

(APC) UPS from 2.2KVA up to 40KVA.

• Testing and compilation of test reports of data cable, Fiber optic cable and power cable to ensure conformance

with product specification and tolerance.

September-1995 to April-2001

Electrical Engineer/System Engineer - Permanent

Team Automation, Zelin, and BRZ Engineering - UAE and Pakistan

Main duties and responsibilities:

• Worked on Electrical & Instrument installation of three wood based panels making plants and gained

experience in the field of power distribution and automation of industrial plant and equipment

• Interlocking and troubleshooting of control circuits

• Testing/calibration of process instruments & transmitters; Press/ Temp/ Level, and others.

• Involved in preparation of quotation, estimation and service maintenance contract for electrical and instrument works.

• Supervised and involved in instruments calibration services with respect to ISO 9000 certification and preparation of

service reports.

• Compilation of instruments calibration reports

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