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Customer Service Manager

Location:
Palm Coast, FL
Posted:
October 19, 2014

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Resume:

Jose Colindres

** ******** ****

Palm Coast, FL *2164

386-***-****

Employment Goal

To secure a position with a business where my successful work

performance, effective interpersonal skills, and leadership abilities will

be a positive contribution to the organization's growth plans resulting in

a long-term career.

Work History

May 2007 - Present . Custodial, St. Johns County School District

RESPONSIBILITIES:

. Maintain a working knowledge of methods, materials and equipment needed

to complete assigned tasks

. Perform heavy cleaning activities (scrub, mop, wax, polish, dust, wash

windows, etc.) as assigned

. Complete work on schedule and according to established standards

. Assume responsibility for unlocking/securing facilities as assigned

. Keep building and premises, including sidewalks, driveways and play areas

neat and clean at all times

. Use personal protective equipment as prescribed by product labeling,

material safety data sheets and OSHA guidelines

January 2006 - October 2006 . Housekeeping Manager, RCS, Daytona Beach, FL

RESPONSIBILITIES:

. Supervise 90 employees

. Keep time and attendance records of employees

. Inspect all areas of hotel

. Provide quality customer service

. Hire employees

. Translate English to Spanish for employees

December 2003 - December 2005 . Custodial Supervisor, WFF Facility

Services, Daytona Beach, FL

RESPONSIBILITIES:

. Supervise employees engaged in cleaning buildings

. Keep time and attendance records of employees

. Reassign and adjust crews to respond to special events and operations

. Instruct custodial works on proper custodial and safety methods

. Prepare written disciplinary actions, memos, and employee performance

appraisals

. Inspect all areas of campus buildings for proper cleanliness

. Inspect equipment for proper working condition, coordinating repairs if

needed.

. Demonstrate continuous effort to improve operations, streamline work

processes and work cooperatively to provide

quality customer service

August 2000 - October 2003 . Manager, Whetstone, St. Augustine, FL

RESPONSIBILITIES:

. Supervise employees

. Complete production reports

. Safety training

. Quality control

March 1999 - July 2000 . Department Manager, CDS Ensembles, Greer S.C.

(resigned, relocated)

RESPONSIBILITIES:

. Managed a staff of 20 employees

. Assisted personnel department

. Maintained inventory control

. Translated English to Spanish for employees in the company

January 1998 - March 1999 Lead Inspector, Designer Ensembles, Travelers

Restaurant, S. C.

RESPONSIBILITIES:

. Inspected all departmental work, Translator for employees, Coordinated

production

August 1996 - December 1997 Machine Operator, Armin Plastic

RESPONSIBILITIES

. Machine operator, Inspected for defaults in plastic, Maintained control

of production line

Education

Management Certificate . Greenville Technical College Greenville, S. C.,

1999

Accounting . Institute Bethel, La Ceiba, Honduras, 1983



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