IT systems admin/helpdesk Support technician

Resume: Suzanne Lewis

Page * [Type your e-mail address]

Suzanne Lewis

***** *** ******* ****

Riverview, FL 33569

Phone: 240-***-****

E-mail: *******@*****.***

Objectives:

Seeking a challenging and rewarding position working as a Desktop Support

/Systems Admin Specialist. To offer my skills and years of experience as an IT

Specialist and to be able to continue learning new skills and meeting new people.

Experience:

Sr. Systems Admin Spec (05/1996 –03/2014)

Lockheed Martin (Vienna VA )

I have over 15 years' experience working with Contracts/Projects in data processing

and mainframe environments. I have managed operations staff and an IRS data

processing facility and assured communications continuity with remote sites. I

demonstrated leadership, technical and organizational skills by providing direct

support to the Multimedia Production Department under W&I Division. I worked on

and provided input to the C&A team for CAPS (Computer Assisted Publishing

Systems) system. I have participated in a Total Disaster Recovery Project due to the

flood in summer 2006, for the Multi Media Division within the IRS. I provided sole

IT support under the CAPS Project for over 300 + users locally and thousands

nationwide within the M&P division and New Carrollton Federal Building.

Day-to- day activities included: Contribution to the development of policies,

•

procedures and guidelines governing the development, integration and

implementation of our IT systems and subsystems.

Assisted in designing operating and network systems for M&P (Media &

•

Publications) division.

Troubleshoot and diagnose systems capacity and performance problems.

•

Supported security functions and maintain user profiles for access to the CAPS

•

(Computer Assisted Publishing System) application, through the use of security tools

Resume: Suzanne Lewis

and protocols in compliance with FISMA standards.

Consistently demonstrated knowledge with system administration and COTS/GOTS

•

products.

Demonstrated knowledge by taking initiatives and being involved in efforts, such as

•

security tasking, risk management and TAF reporting and administrative functions.

I have supervised a IRS; Linux/Windows based main frame computer room for at

•

least 13 years. I have been responsible for inventory, and recommendations for

ordering software and hardware, for the projects we worked on. I had to submit

weekly and monthly status reports to my superiors.

l support to ensure 100% software and hardware availability and functionality during

•

business hours.

Technical Skills:

I managed operations and responsible for maintaining a IBM zVM 6.2 mainframe,

•

Robotic tape storage system, and assuring communications continuity with 4 remote

sites.

Performed systems backups and restores using VMbackup.

•

Duties included troubleshooting network connectivity issues, VIOP, TCP/IP, ERAP

•

remote access for VPN.

Virtual machine servers running Linux, 3 physical Linux servers running CPM,

•

Oracle 11G and JBOSS servers hosted on a Windows/Linux mainframe.

Administered user email accounts, mailboxes and shared server resources.

•

Updated Track-It (our ticket tracking database), and opened/closed tickets using

•

KISAM (IRS ticket tracking database).

Provided support for GEHD/GERS (hard disk encryption) issues.

•

Technical support including WIN7 deployment utilizing Windows Deployment

•

Services, Win 7/XP hardware and software installations on Dell and HP desktop and

laptops.

HP and Lexmark network and desktop printer installations and configurations, and

•

mainframe equipment maintenance.

Page 3 [Type your e-mail address]

Resume: Suzanne Lewis

Provided assistance with XML, EPIC and Oracle database issues.

•

Provided brief Blackberry support, including new phone installs

Relevant Certificates and Training/Courses:

Course: SKSIT ITIL: Continuity and Availability Management, 5/2013 & 2/2014

Course: SKSIT Risk Response and Recovery, 5/2013 & 2/2014.

Course: SKSIT IT Security Awareness 5/2013 & 2/2014.

Course: IRS Security Risk Management and Physical Security Basics, 5/2013 & 2/2014.

Course: SKSIT Certification and Accreditation, 5/2013 & 2/2014.

Course: Access Control and Physical Security, 2010.

Course: General Security Concepts, 2010.

Course: Network Security, 2010.

Course: Data Security: Administration, 2010.

Course: Data Security: Malicious Code, 2010.

Managing Resources, File systems, Disks,& Web Svc's in Windows, 2010.

Enterprise Life Cycle Overview, 2007.

MCP Certification -2006,

MCDST Track courses 2007.

Windows XP professional Certification- 2004;

MCSC track courses -1998.

PC Repair &Troubleshooting 2000.

A+ track course.

Page 4 [Type your phone number]

Resume: Suzanne Lewis

Awards and Recognition:

I have received 3 Special Achievement Multi Media Production Division (IRS) Awards in

2006, 2007 and 2011; I have received 2 Special Achievement Awards from

MSD/Lockheed Martin in 2006 and 2007.

Letter of Recommendation from IRS staff in 3/2014

Page 5 [Type your e-mail address]

Contact this candidate