Customer Service Medical

Charles Blake

*** ******* ******, *********, ** *4620 585-***-****

*******.******@*****.***

CAREER SUMMARY

6+ Years Proven Leadership & Management Experience

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3+ Years Contractual Financial Management Experience

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3+ Years Technical Data Based Solutions

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2+ Years Regulatory Compliance Experience- JCAHO, OSHA, HIPAA and ADA guidelines

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EXPERIENCE

New York Army National Guard, Medical Command, Albany, NY

Medical Operations Officer/Occupational Health Specialist Winter 2010- Spring 2013

Managed the occupational health and industrial hygiene programs which include pre-placement and

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periodic physicals (medical surveillance), respiratory protection, occupational vision, hearing

conservation, pregnancy surveillance, and radiation protection

Developed and implemented occupational health protection plans, standard operating procedures,

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policies and regulations

Advised Commander on issues of organization, operation, and the standards prescribed by JCAHO

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ensuring compliance with OSHA, HIPAA, and ADA guidelines and within DOD, DA, and NGB

regulations and directives

Planned, coordinated, and executed deployment and medical readiness missions for 10,000+ Soldiers

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Directed, mentored, and coordinated the functions of eleven active duty Soldiers and seventy part-time

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doctors, dentists, nurses, and psychologists to support our mission

Managed and oversaw the execution of a $1,000,000+ annual contract to provide audio, dental, and

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vision services to deploying and non-deploying Soldiers

Created and implemented a live web-based tracking system for 10,000+ medical records that utilized a

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real-time interface with the unit-manning database to maintain accountability

Trained subordinates on proper procedure in medical in and out processing

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Enterprise Rent-A-Car, Rochester, NY

Manager Valley Cadillac Location Winter 2007- Winter 2010

Maintained a fleet of over twenty-five luxury vehicles

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Exceeded sales and revenue goals year over year

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Obtained region leading average daily rate and customer satisfaction statistics

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Marriott: Courtyard & Residence Inn, Miami, FL

Front Desk Supervisor/Night Auditor Spring 2005- Winter 2007

Provided excellent customer service attending to every guests needs

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Consolidated revenue reports through Excel input to update property daily balance sheet report

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Conducted local area market segment research in order to provide rate recommendations to management

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Offered information and recommendations on popular greater Miami area attractions

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Managed cash, check, credit and debit card payments

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EDUCATION

Bachelor of Science in Management Focus: Lodging, Honors - Florida International University 2007

Student Government Association, Representative 2005-2006

President, Alpha Phi Alpha Fraternity, Inc. Tau Delta Chapter 2004-2005

Reserve Officer Training Corps (ROTC), Alpha Company Commander Miami, FL 2005-2007

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