Customer Service Medical Assistant
Resume:
Evy Wilson
********@*******.***
EXPERIENCE
Examiner; ExamOne - a Quest Diagnostic Company; San Diego (08/2014 – Present)
• Mobile insurance exams
• Collect blood and urine specimens using venous techniques
• Electrocardiograms
• Centrifuge blood
• Take vitals (blood pressure, pulse, height and weight)
• Daily updating of examiner website of applicants tracking system
Medical and Research Assistant-Intern; Allergy and Asthma Medical Group & Research Center; San Diego
(08/2014 – 09/2014)
• Provided laboratory and research support and assistance to study coordinators
• Provided patient care, including research-related procedures (Electrocardiograms, pulmonary function testing, vital signs
and skin testing, spirometry)
• Specimen collection, including phlebotomy
• Processing and shipping lab samples
• Performed telephone screening for potential research patients
• Entered study related information into computer system
• Maintained all lab equipment, including calibration and sterilization; temperature logs; crash cart inventory
Examiner; Examination Management Services Incorporated (EMSI); San Diego (03/2014 – 08/2014)
• Mobile insurance exams; clinical trials.
• Collected blood and urine specimens using venous techniques
• Centrifuged blood
• Took vitals (blood pressure, pulse, height and weight)
• Updated examiner website of applicants tracking system
Phlebotomy Intern; Sharp Rees-Stealy – San Diego, CA (08/2013 – 09/2013)
• Collected blood and urine specimens using venous and micro techniques
• Transferred blood and urine for testing
• Followed infection-control and safety procedures in carrying out daily phlebotomy functions.
• Prepared blood-collecting equipment and safely transported samples.
• Built trust and minimized patient discomfort during phlebotomy procedures while efficiently collecting blood
specimens.
Independent Calendar Clerk; San Diego Superior Court; San Diego, CA (01/2003-10/2012)
• Provided legal support to two civil Judges; prepared, examined and maintained a variety of court-related calendars and
documents.
• Reviewed and processed default court and clerk judgments.
• Prepared and processed Minute Orders for Ex-Parte Hearings and Friday Independent calendars; updated minute entries
for all calendar hearings in MOCS (minute order computer system) in the V-3 system.
• Prepared weekly motion calendar for staff attorney (Moving Papers, Responses, Oppositions, and Replies)
• Answered telephone calls; Scheduled motions; Resolved any scheduling problems, prepared correspondence and
Conferred with Judges.
• Provided quality counter and telephone customer service to attorneys and litigants pertaining to civil, unlawful detainer
and small claims matters.
• Assisted with translating to Spanish speaking public litigants.
• Took meeting minutes.
Additional Duties:
• Limited Appeals Trial Court Clerk.
• Mediation/Alternative Dispute Resolution Representative for East County.
• Spanish voice for the automated phone payment system for the Traffic division.
EDUCATION
• Universal Schools & Colleges of Health & Human Services – Medical Assistant Program; Certified Medical Assistant
• Universal Schools & Colleges of Health & Human Services - Phlebotomy Training Program; State Licensed/Nationally
Certified
• American Heart Association – BLS for healthcare workers
• Continuing Education at U.S. Colleges Lab
• American Red Cross - Certified in CPR/First Aid/AED – Adult and Pediatric
• SDSU Bachelors in Psychology
VOLUNTEER EXPERIENCE
Sharp Chula Vista 01/14 – 08/14; Volunteered in the MICU and Pharmacy departments
American Red Cross 10/13 – 12/13; Volunteered for the American Red Cross - blood drives
SKILLS/QUALIFICATIONS
• Over ten years of experience as office administrator in busy corporations and legal environment.
• Bilingual –English/Spanish (Speak, Read and Write)
• Exemplary abilities in managing multiple demands simultaneously.
• Strong customer service skills.
• Very detail oriented.
• Type 55 wpm.
• Working knowledge of anatomy, physiology, infection control and specimen processing.
• Familiar with medical terminology and safety.
• Special talent for instructing patients with procedures.
• Adept at managing office work.
• Excellent verbal and written communication skills.
• Confident and a rational ability to work independently or in a group.
• Great organizational and interpersonal skills.
• Exceptional ability to work with a diversity of population.
Professional References
Mario Miranda
CPT1
Sharp Rees-Stealy
300 Fir Street
San Diego, CA 92101
*****.*******@*****.***
Tammy Moran
Examination Management Services Inc.
Branch Manager
2815 Camino Del Rio south Suite 1a
San Diego
Gwen Jones
Court Operations Supervisor
250 E. Main St.
El Cajon, CA 92020
********@*****.***
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