Customer Service Technician

Terence E. Sykes

**** *. ******* *** ******* IL *0649-Cell: 224-***-****-Alt: (773) 647-

**** **************@*****.***

Objective Seeking an interesting but challenging position with a

growing company

to help Individuals and to enhance my customer service

experience. Also, to further gain skills to contribute

towards achieving company goals within an environment that

fosters dignity, respect and great opportunity for

advancement.

Qualifications Certified Automotive Technician

Shop management Experience

Forklift License

Hazmat Training

Certified Environmental Technician

Certified Flagger

Experience 01/2013- 2/2014 GYMNASIUM/ WEIGHT ROOM COORDINATOR

Duluth, MN

Minnesota Department of Physical Fitness

. Organized all weights and kept track of weights being

distributed among individuals

. Implemented and completed federal safety standards,

including OSHA requirements.

06/2005-01/2013 Automobile /Mechanical Technician Chicago,

IL

Self-Employed

. Installed parts needed for repairs

. Diagnosed customers vehicles issues

. Advised customers of maintenance requirements

02/1998-06/2005 Automobile Technician Chicago, IL

Honest Engine

. Performed diagnosis, troubleshooting and repairs on

customers vehicles

. Received telephone calls from customers concerning their

vehicles

. Handled shipping and receiving for parts

. Completed special jobs and ensured each job was completed in

a timely manner

Education 2014 Transitional Training Services( Dawson Technical

Institute), Chicago, IL

Computer Repair

11/2013 Lake Superior College, Duluth, MN

Degree in Environmental Technology

06/1998 Lincoln Technical Institute, Oak Lawn, IL

Certification: Automotive Technology

Learned modern techniques of repairing

vehicles through use of Computer technology

Graduated Hyde Park Career Academy High School, Chicago, IL

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