Customer Service Medical

Terenty T. Buterin

**** ********* ***** ***. * Anchorage, Alaska 99517

Email: ********@***.***

Phone: 907-***-****

Job Objective: to seek full time /part time employment in a successful company.

Summary of Qualifications

• Skill in operating personal computer utilizing a variety of software applications.

• Skill in operating office equipment such as copiers, fax machine, scan, Xerox.

• Skill in maintaining and updating clinical schedules, appointments, coordinate patients visit with other hospitals

clinics and departments.

• Arrange travel and housing for patients and families.

• Coordinate patient transfers and room assignments.

• Admits patients and assist them in completing necessary paperwork.

• Maintains forms and basic information on patients charts and electronic filing system.

• Create charts for new patients, scans and enter doctor’s orders.

• Order charts from file room, lab specimens, dietary, medical supplies,.

• Schedules and confirms appointments with Cast Room, Physical Therapy, Dietary, Travel, Housekeeping and

maintenance.

• Customer Service Greet and assist patients and clients.

• Answer, screen and directs incoming calls.

• Type doctors and nurses notes of patient diagnosis in charts e.g. pulse, blood pressure, temperature.

• Goal driven, detail oriented worker that gets the job done well.

• Confidentiality of patient privacy.

• Knowledge of customer service concepts and practice.

• Excellent Inter-personal and external personal, verbal and written communication skills.

• Work equally well independently or as a team player.

• Work well with a wide variety of people with different personalities and backgrounds.

• Manages difficult or emotional customer situations.

• Responds promptly to customer needs.

Experience:

The Arc of Anchorage, Anchorage, Alaska 2211 Arca Drive, Anchorage, Alaska 99508. From: 5/2012 to 2/2013

Part time. Supervisor: Danny Parish, 907-***-****)

Supervisor/Coach

• Led and supervised employee trainees for adults with developmental disabilities.

• Handled calls from the parents and to provide information of the child.

• Developing each person’s Habilitation/Treatment Plan program reports; active interventions in relations to

their goals and objectives.

• Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients.

• Employee Handbook of personnel policies, practices, and procedures.

Achievement: Active intervention-Redirected to focus or directed the individual’s action on or attention to something

else. Accomplishment: Provided Constructive Feedback-use of positive language to help the individual’s understand

what could do list differently to proactive and/or learn skills e.g. Vacuuming, trashing, cleaning restrooms, mopping

and dusting.

Orthopedic Ward

Alaska Native Medical Center, Medical Clerk, Orthopedic Ward. From: 7/79 to 7/80 Transferred to Radiology.

• Greet and assist patients.

• Admits patients and assist them in completing necessary paperwork, register patients.

• Coordination with other hospital clinics, and general assistance.

• Schedules and confirm appointments.

• Coordinate patient visits with other hospitals clinics and departments.

• Answers, screens and directs incoming calls.

• Arrange travel and housing for patients and families.

• Coordinates patient transfers and room assignments.

• Knowledge of basic medical terminology and clinic systems.

• CPR-Adult/CPR-Infant

• Standard First Aid

• Order charts, labs, and medical supplies and materials as needed.

• Perform clerical duties, including mail delivery and pick up. Faxing, copying and scanning. Take

inventory and order and restock office and medical supplies.

Achievement: Demonstrate strong commitment towards achieving customer/patient satisfaction. Accomplishment:

Protect patient privacy and confidentiality. Take Initiative, Take Responsibility, Take Care and Take Pride, for the

common purpose of restoring health.

Alaska Native Medical Center, Anchorage, Alaska

Alaska Native Medical Center, Scheduler, Radiology, X-Ray Department. 9/78 to 6/79 Transferred to Contracting.

• Schedule patients for upper GI, Lower GI, Scan, X-Ray, Appointments. Admit patients and assist patient in

completing necessary paperwork, register patients in electronic data filing system. Maintain forms and basic

information on patient charts. Scan medical information, enter doctor orders, appointments, request patient

charts, retrieve patient x-ray charts from chart room. Answer phones, scheduled appointments, greeted

customers and screen and directs incoming calls. Perform clerical duties, including mail delivery, faxing,

copying and scanning. Order medical supplies, office material, and restock patient gowns, slippers in

dressing rooms. Instruct patient to drink liquid one hour prior to procedure and direct patient to dressing

rooms.

Achievement: Demonstrate strong commitment towards achieving customer/patient satisfaction. Accomplishment:

Protect patient privacy and confidentiality. Take Initiative, Take Responsibility, Take Care and Take Pride, for the

common purpose of restoring health.

Alaska Native Medical Center, Anchorage, Alaska 3/1975 to 7/1978

Community Health Representative (CHR)

• Handled calls of the patients/clients to set up appointments and share other personal information.

• Worked with health care team; Community Health Aids, Community Health Representatives in the

Rural Alaska Area.

• Patients and family referrals and follow ups.

• Provide transportation within the local community to/from an HIS or tribal hospital or clinic for

routine, no-emergency problems, to a patient without other means of transportation, when necessary; personal

needs, hospital appointments, shopping, airport.

• Interpret languages, if necessary, when the community-based language and the language used by

other health care providers differ.

• Implemented and evaluated Aid to Family with Dependent Children, Social Security, Shelter,

Medicare, Medicaid and Food Stamps through the Social Services for clients and patients.

• Acted as a liaison with Community Health Aides in Rural Alaska Area. Interpreted for patients and

client.

• Provide and/or assist in demonstrations, conduct training sessions and community meetings in the

areas of safety, nutrition/dietetics, environmental health, and in other areas of health concerns.

Achievement: CHR program is continuously self-monitoring and revising to meet the needs of our American

Indian and Alaskan Native commitments within the constructs of mission. Accomplishment: The goal is to address

health care needs through the provision of community-oriented primary care services, including traditional Native

concepts in multiple” settings, utilizing community-based, well-trained, medically-guided health care workers.

Previous Positions Held: Property Management 20 unit complex apartments; Peer Counselor, Alaska Pacific

University, Cashier/Grocery Stocker/Produce Stocker/Inventory. Hotel Manager and Gift Shop Native Arts and Crafts

Manager for TDX Corporation.

Education: Bachelor of Arts in Business Management from May 1985 to May 1989. Diploma: Bethel High School,

Bethel Alaska May 1972.

Honor/Award: Student Organization of Native Americas (S.O.N.A) Alaska Native Institute Alaska Institute Alaska

Pacific University of Alaska. Dedication and Support to the Native Students.

Letter of reference upon request.

Contact this candidate