Customer Service Sales
Resume:
EXPERIENCED FIELD SERVICE SUPERVISOR
Dynamic and performance-driven professional who can be relied upon to help
your company achieve its goals. Self motivated, proactive problem solver
with a commitment to customer satisfaction and retention. Driven by natural
curiosity and intellect to keep up with new aspects of product technology.
CORE COMPETENCIES
. Company trained Field Service Technician with 27 years experience.
. Proven success in troubleshooting and repairing mechanical and electronic
mailing and document handling equipment.
. Experienced and proficient with electro-mechanical diagnostic, repair
tools and test equipment.
. Accurately identify and solve service issues off site.
. Render feedback, data and information to the Technical Support
function.
. Accountable possessing a high level ability to organize and prioritize
service orders
and manage time.
. Ability to work independently and meet deadlines with minimum
supervision.
. Strong and effective decision making skills necessary to prioritize
workload.
. Experienced in workload management via PDA ensuring real time data and
accurate
system reporting. Ability to multi-task and change priorities as
needed.
. Experienced in all mail room operations.
. Responsible for building and maintaining working relationships with
customers from
diverse groups of people and organizations.
. Ability to work in a fast-paced, customer-service oriented environment
delivering
exceptional service and customer follow up.
EXPERIENCE
Rose International - contract work for Aon Hewitt March 2014
to July 2014
Production Operator
Operated Gunther Inserter equipment. Troubleshooting of print side
operation to enhance barcode readers for clarity and optimum placement.
SCI Corporation/ Dignity Memorial Houston, Texas June
2013 to Dec. 2013
Community Service Counselor
Outside sales professional for prearranged funeral services. Cold called
and visited with potential customers to discuss final arrangements. Costed
and wrote up contracts.
NEOPOST Inc., Houston, Texas
1985 to 2011
Worldwide provider of mailing, letter-opening and tabbing machines, postage
meters, folding/inserting machines, address printers and software
solutions.
Field Service Lead Supervisor
Provided a total field based service to our customers including field
repairs, equipment installations and decommissioning as well as
preventative maintenance and customer training. Installed and serviced
various models of mailing, tabbing, printing and document handling
equipment along with software upgrades throughout Houston and surrounding
areas. Served as a buffer between sales and service teams.
LEADERSHIP
. Received company recognition on numerous occasions for exceptional
customer service.
. Recognized for the generation of consistent sales leads resulting in
company revenue.
REFERENCES
Rodney Frazee
SCI Dignity Memorial- Assistant Sales Manager
Houston TX
******.******@***-**.***
Jim Pentico
Houston TX
Alex Camacho
Neopost- Service Technician
Houston TX
*.*******@*******.***
Jeff Lewis
Mettler Toledo- Service Rep
Orange TX
****.*****@**.***
Robert Combs
Neopost-Service Technician
Houston TX
***@***.***
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