Reservations Agent, Customer Service, Sales

Career Summary

Outstanding Communication Skills -Comfortable interacting with all

organizational & cultural levels

Highly Organized - Expert in multi-tasking & prioritizing. Skillfully

managed large projects, start to finish

Flexible & Adaptable - Assimilate quickly in transitions, switching roles

as needed to maintain productivity.

Resourceful Problem Solver - Adept in anticipating & analyzing problems,

then formulating solutions with new concepts

Detail-Oriented & Conscientious - Keen eye for errors and inconsistencies,

striving for flawless output

Computer Proficiency - MS Word, Excel and PowerPoint, Gmail, Internet

Applications

Education

Washington State University ( Pullman, Washington

August 2007 - 2012

. Bachelor of Liberal Arts in Humanities with an emphasis in Business

and History, Minor in Communications

University of Phoenix ( Online

. Masters of Business Administration

March 2013 - September 2014

Experience

Costco Travel - Reservations Agent

October 2013 - Present

. Schedule customer leisure travels to Hawaii, Mexico, Caribbean, and

South Pacific

. Answer frequently asked questions and facilitate other information as

needed pertaining to travel packages

. Provide excellent customer service in all customer contact situations

. Handle a large quantity of telephone and email inquiries in a friendly

and helpful manner

. Sold over $2 million in product sales since January 1st, 2014

. Evaluate member criteria and review all possible options that best

fits the members requests

Costco Wholesale - Front End, Customer Service, and Marketing

June 2009 - October 2013

. Assist members at check stand/ cashier

. Recognized by management of having excellent customer service skills

. Open/closing responsibility of the store

. Worked in customer service

. Restock product/ Taken inventory for the warehouse

. Marketing department, gained new members by explaining the benefits of

pay to shop experiences

Alpha Gamma Delta Sorority - Kitchen Manager

December 2010 - May 2012

. Managed several other employees seven days a week

. Designed strategies for a more efficient work place improving

productivity

. Helped coordinate catering for special events

. Calculated payroll for all employees

. Budgeted and ordered food deliveries

. Created flexible schedules around employee's school schedule

. Trained new employees

. Open/closing responsibility of kitchen

Achievements

. National Scholar Athlete Award/National Honor Society

. Captain of High School Football, Basketball, and Baseball Team

. Helped fundraise for Alpha Tau Omega Fraternity

. Intramural Coordinator for Alpha Tau Omega Fraternity

College Activities

. Member of Alpha Tau Omega Fraternity for Men - Washington State

Fraternity

. Member of Intramural Football, Basketball, and Softball team

. Philanthropic Activities to raise money for various types of

Foundations

Contact this candidate