Customer Service Computer Science

GAYATHRY S

No.**, V.O.C Street Shanmugapuram, Pondicherry-600509.

+91-903******* ? **.********@*****.*** ? SKYPE: sg.gayathry

https://www.linkedin.com/profile/view?id=189451795&trk=nav_responsive_tab_pr

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OBJECTIVE

Wish to work situation that enables me to utilize and enhance my

technical and analytical skills and offers professional growth while being

resourceful, innovative and flexible in achieving my dreams.

EDUCATION

Degree:

Regency Institute of Technology, Yanam. 2011

B.Tech (Electrical and Electronics Engineering)

Minor:

Govt Higher Secondary School Indira Nagar Pondicherry.

Intermediate in (Computer Science) 2007

Amalorpavavam Higher Secondary School Pondicherry.

S.S.L.C

2005

WORK EXPERIENCE

Global Telemarketing, Hyderabad.

Sept 2011 to Jan 2012

Team Lead

. Supervise the activities and work volume of Call Centre (CC) Customer

Services Representatives in attending to incoming customer enquiries

and the resolution of issues raised, in order to provide optimal

service delivery.

. Supervise the telephone account betting section with respect to the

maintenance of systems, procedures and customer service standards and

staff roistering arrangements.

Cloud Big Data Inc., Hyderabad.

Feb 2012 to as Till Date

Sr. Technical Recruiter

. Responsible for full recruitment life-cycle of contract, contract-to-

hire and permanent positions based in US and Canada.

. Recruiting for Junior, middle and senior level positions.

. Have experience working with Citizens, Green card and H1B candidates.

. Also have exposure to OPT EAD recruitment.

. Understanding the client requirement to get an idea of the need of the

client and identifying the keywords in the job requirement.

. Sourcing the relevant candidates from different job boards like

Monster, Dice, Career builder, Techfetch etc.

. Experienced in passive recruiting using LinkedIn, Twitter and other

social networking sites.

. Screening the candidates to get the best fit for the job.

. Negotiating with the candidate about the rate in order to get maximum

margin for the company.

. Ensure the delivery of the candidate making sure that he/she joins the

project.

. Rapport building with the candidate in order to build good relation

for future.

. Entering and updating requirements and maintaining candidate pipeline

using the internal Sharepoint portal.

. In-depth knowledge of recruiting strategies for US Staffing processes

and terminologies, US legal, tax terms and VISA aspects of Permanent

and Contract staffing.

. Good understanding of US geography and time zones.

. Extensive experience in working with Microsoft Office products such as

Excel, Word, Outlook and Internet.

ADDITIONAL SECTION

Honors

. Won Prizes in National level technical symposiums on papers, posters

and projects presentations.

. Won Prizes in Long Jump, Javelin Throw, 100 meter running, and

Marathon Run 8k.

. Won Prizes and Participated in Taekwondo Championships National

Levels.

. Participated in Fear Burster- Robotic Workshops.

PERSONAL INFORMATIOM

. Date of Birth : 15-02-1989.

. Nationality : INDIAN

. Religion : HINDU

. Languages Known : English, French, Tamil, and Telugu.

DECLARATION

I hereby declare that the above-mentioned particulars are factual to

the best of my knowledge and belief.

Date:

Place:

Signature.

Contact this candidate