Project Manager Software

IT Specialist

Team Leader, Network Administrator, and Senior Desktop Support Specialist,

providing network and desktop support in such diverse industries as

oil/gas, banking, hospitality, medical, retail and legal. Analyze systems

and procedures to enhance overall computing performance, printing, e-mail,

network speed. Planning and implementing changes to meet future computing

needs are among my strengths.

Operating Systems / Software / Hardware

TWIC card M/S Office 97, 2000, 03, 07,10 Hubs---3Com,

Intell

Windows 9x-NT-2x-XP-Vista,Win7 Altavista(remote software)

ArcServe Routers-Cisco, Intell Blackberry

TCP/IP-DHCP Lotus Notes VMware

DSL Modems Anti Virus

WiFi Remote Administrator

Internet Security Remedy 4 & 7

Printers VPN

Microsoft USMT Ghost

Dell, H/P, Lenovo desktops and laptops Dame Ware

TeamViewer

Professional Accomplishments

. Developed procedures, created and managed team to implement COE on 600 PC

network, with no interruption in daily operations.

. Developed and implemented procedure to provide remote service access,

reducing downtime of PCs in automated microchip programmers.

. Authored and implemented data disaster recovery process.

. Planned and implemented installation of Novell Networks, including

cabling, routers and hubs.

Professional Experience

Consultis @ EnergyTransfer Computer Field Tech

Jan 2013 - May 2014

Provide technical support for clients on desktop and network systems,

software & hardware support. Provide remote computer support to

clients through-out the pipeline system.. Build and migrate to Win7,

laptops and desktops for existing clients and new clients. MAC as

required . Setup MFP's for clients as needed. Inventory control as

needed to keep track of equipment. Travel to remote sites in Texas and

Louisiana as needed, to repair, replace and install equipment.

Insite Global @ BHPBilliton Petroleum Desktop Technician

Jan 2012 - Dec 2012

Provide day-to-day technical support for internal desktop systems

software & hardware. Provide remote support for engineers located in

off-site offices. Build and migrate to Win7, laptops and desktops for

existing clients and new clients. Setup MFP printers for clients at

remote sites .

Insite Global@ Chevron Team Lead Computer Migration

June 2011- Sept 2011

. Team Lead of Gil 3.5 (win7) beta team, to install and test the gil 3.5

image for Chevrons Atlas division. Inspect all computers being

deployed to meet Chevron quality standards. Migrate users data using

USMT software. Assisted network support personnel with resolution of

network connectivity issues encountered at various sites across the

Chevron network. Installed VMware for legacy applications operations.

Maintain accurate deployment information within Chevron's Asset

Management System, using Remedy software for inventory control of all

hardware equipment.

TWPMS Network and Desktop Support Sept

2010- June 2011

. Provide technical support for customers on desktop and network

systems, software & hardware support. Installed wireless networks in

small company atmosphere. Update virus and firewall protection. Setup

and re-build Dell latitude's and Dell dimension desktops

SMARTSOURCE Desktop and Network Support

June2010- Sept 2010

. Update and upgrade servers and desktop computers at 35 nursing care

facilities in and around the Houston, Texas region

for SAVA nursing care. Installed new computers and printers as needed

to replace old and out of date systems. Setup

Setup wireless kiosks in nurses work areas to keep track of patient

of client care.

Resource Technology @ Chevron Team Lead Computer Migration

Oct 2008- Nov-2009

. Migration Technician in phase 3 of Chevron Project (GIL 3) to convert

10,000 desktops/laptops to Vista operating system, to ensure COE

across all Chevron Networks. Insure the user's data and applications

have been properly installed on their Windows Install and test VMware

for legacy application support. Vista computers. Inspect all computers

being deployed to meet Chevron quality standards. Assisted network

support personnel with resolution of network connectivity issues

encountered at various sites across the Chevron network. Maintain

accurate deployment information within Chevron's Asset Management

System, using Remedy software for inventory control of all hardware

equipment.

Shaw- Road2LA Network and Desktop Support

Oct 2006-Feb 2008

. Provide day-to-day technical support for network infrastructure,

internal desktop systems software & hardware. Maintain password, data

integrity and file system security for the desktop environment.

Communicate highly technical information to both technical and non-

technical personnel. Participate in development of information

technology and infrastructure projects. Conduct training programs for

basic and specialized applications. Daily interaction with supervisor,

peer groups and customers. Setup Ricoh and Cannon 5070, 3570

copier\scanner to scan directly to individual p.c.'s. Assistant

facility manager for Road2LA project in Houston, Tx . Overseeing the

daily operation of the office and clerical personnel.

TWPMS Network and Desktop Support May

2006- Oct 2006

. Migration of P.C.'s from Win2000 to WinXP for St Luke's Hospital,

Houston & Woodlands, TX. Configuring medical software for customer's

configuration, i.e. - Care Manager, Physicians Portal.

H & R BLOCK Network and Desktop Support

Oct 2005- May 2006

. Staged, installed software and installed onsite 20 servers, consisting

of Win2003 servers & WinXP servers, 200 PCs, with WinXp, 200 monitors,

53 Printers, using I/P addressing, to 20 store locations. Set up and

configured routers and DSL modems in each location. Set up and

configured POS machines in each tax office. Installed and configured

H&R Block Tax software and E-File software in each location. Daily

support of 20 tax office district. Setup 4 servers and 50 workstations

in training areas in 4 locations for future training on tax software.

It was essential to be in immediate contact, by means of cell phone at

all times.

TWPMS Network and Desktop Support

May 2001-Oct 2005

. Migrated Win-2000 to Win-XP using remedy software for Amegy Bank.

. Migrated Win98 to Win-XP for Mariner Health Systems using Remedy

software.

. Re-configured and upgraded Win-95 to Win-XP & XP-Office software on

Dell laptop computers for The Global Group.

. Project Manager at Naval Hospital, Camp Lejeune, North Carolina.

. Migrate Win98 to Win XP, add Office XP and rebuild local area network

by adding Intel routers and switches, for R.B.RATCLIFF & Assoc.

BP MICROSYSTEMS Robotics and Desktop Support April 2000-May

2001

. Installed, maintained and supported robotic micro chip programmers

throughout the United States and Mexico. Trained operators on proper

usage of machine and associated software for programming microchips.

Trained operators on maintenance schedule for internal computers of

programmer.

TWPMS Desktop and Network Support 1995-

2000

. Planned and implemented installation of Novell Networks, including

cabling, routers and hubs. Coordinating purchase of new computers,

peripheral equipment and software. Provide network and desktop

support as needed. Completed leading project to rebuild software and

replace operating systems, i.e. windows to Win95 and Office 97, with

Lotus Notes, on 600 PCs to reflect a common operating environment.

Designed and implemented Helpdesk structure interviewed and hired

personnel to service Helpdesk.

PARANET, INC Network Support 1994-1995

. Installation and maintenance of Novell Networks. Software and hardware

support for PCs, Novell Networks, DOS and WINDOWS based applications.

Implement tape backup support on server and Workstations; coordinate

data management to have data and programs stored separately, i.e., a

data sub-directory for stored files so the file server can access the

workstation and backup only the stored data files on a daily basis.

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