Administrative Assistant/Customer Service

Wandia Katea Perry

**** ** *** ** *

Louisburg, NC 27549

Cell: 919-***-****, Home: 919-***-****

Email: *****.******@*****.***

Career Overview

Energetic and reliable Office Manager skilled with working with a diverse group of people. Billing professional with over 5 years of experience in an office setting. Personable with the ability to multi-task and prioritize. Competent professional with ability to manage a busy office and provide excellent customer service to all clients. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skills

Exceptional interpersonal communication

Excellent time management skills

Effective problem solver

Effective workflow management

Exceptional telephone etiquette

Skilled in Microsoft Outlook, Excel, Word, Curo Systems, Mckesson systems, Powerpoint,etc..

Work History

CVS Pharmacy 4/29/2014 to current, Pharmacy Technician

Filling medications

Counting medications

Establishing good rapport with customers

Inputting doctors orders in computer system

Handling insurance problems

Foodlion Grocery Store, 10/2013 to current, Customer Service Assistant

Providing excellent customer service

Handling money

Resolved customer issues and complaints

Kmart Corporation, 10/2013 to 1/14/2014, seasonal, Customer Service Associate

Developed good rapport with customers and co-workers

Resolved customer complaints in a timely manner

Office Manager, 02/2010 to 4/19/2013, Community Homecare and Hospice,

Investigated and resolved customer inquiries and complaints

Payroll

Adhered to all confidentiality requirements at all times

Solved unresolved customer issues

Did monthly reports and audits

Kept employees schedules together

Worked closely with different doctors to get orders signed and up-to-date

Customer Service Associate 07/2010, to 9/30/2013, Harris Teeter

Developed highly empathetic client relationships and earned reputation for goals

Maintained up-to-date knowledge of product and service changes

Falls River Court, Lead Medical Tecnician, 2008 to 2010

Supervised patients

Supervised staff

Worked closely with doctors to keep wellbeing of patients safe

Ordered medications for patients

Litchford Falls Rehab, Certified Nursing Assistant, and Medical Technician, 2008 to 2007

ADL’s for patients

Providing medications to patients

Supervising patients

Feeding patients

Doing my reports always accurate and correct

Bunn Correctional Center, 2006 to 2007, Correctional Officer

Supervision of medium level inmates

Education

High school graduate

BA degree in Nutrition

Currently enrolled at Ashford University for Business degree minored in Sociology, graduate date is 8/2015

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