Customer Service Sales

Rick A Wheeler

**** ******** ****. ****** ** K*B5E5 613-***-****

***********@*******.***

Sales Facilitator

You can give a person the training but not the attitude to succeed! A can

do and will do attitude describe the applicant. A need for tangible results

and innovative thinking have propelled this individual to record sales and

achievements.

Summary of Qualifications

< Speaks both official languages: English fluent and French at a

conversational level

< Strong computer skills

< High customer satisfaction levels, results driven, success oriented

< 25+ years of winning sales experience within a variety of industries

< Proven leadership qualities, team oriented, creative problem solver

< Strong interpersonal skills, motivator, manager, coach,

< Proficient with a variety of client management tools (CRM)

< Fork lift certified, WHMIS, Propane handling, First Aid/CPR, Fall

Protection

< Electrical, plumbing, drywall, carpentry and roofing experience

Guytel Telecom Services -

Present

SALES AND SERVICE FOR ALL YOUR TELECOM REQUIREMENTS. New and refurbished

phone systems, phone sets and headsets. Networking equipment and

installation. Technology upgrades. Services for new installations and

existing equipment. Purchasing, shipping and customer service. Sales and

sales prospecting and follow up.

Partsource Jan.

2014

Parts Pro - sales and sourcing of autoparts for retail and commercial

clients.

Circulation Clerk

2012 - 2013

OTTAWA SUN NEWSPAPER

< Sales of and Customer Service with new and discontinuing clientele.

Resolve quality issues on a "as

< required basis" to achieve customer satisfaction. Brought a

lighthearted and respectful attitude to the team.

Service adviser, parts desk

CANADIAN TIRE CORPORATION 2011

< Cover both desks as required although I had graduated to the Service

Adviser Position as a result of product knowledge, computer strength

and strong customer relations skills within the parts department.

Housemen and Maintenance Worker

HOLIDAY INN AND SUITES 2010

< Monitoring and maintenance of all building systems

< Cleaning and general repairs in common areas, meeting rooms and guest

suites

Team Leader (Green Bin Project, contract)

City of Ottawa 2009 -

2010

< Supervisor of information, public awareness and education teams

Sales / Marketing

Sears Canada / Belanger RV / Lazboy Furniture Galleries 2005 -

2009

< Sales, Customer service, New customer development

< Development of marketing plans, Packaging

< Custom orders, Online order entry to suppliers

Account Manager, Sales

EMS Technologies 2005

B to B sales and services of satellite technology services

Rick A Wheeler

PAGE 2

Sales

Patterson Dental 2002 - 2003

< Sales and service to the local Dental Industry

Vice President, Sales, Manufacturers' Representative

Source Electronics 2001 -

2002 &

< Direct sales to the OEM electronics community

1986 - 1990

< Sales presentations; sales assistance to distribution networks

< Negotiation of contracts

< Sales and marketing of commercial and military components

Principal, Vice President, Sales and Engineering

Secure Trax Systems 2000 -

2001

< Management of sales and engineering strategy

< Engineering design review and letting of contracts

< Contract negotiations

Assistant Vice President

March Networks 1996 -

2000

< Supervised team of 100 engineers and project managers

< Project management, contracts, receivables for $5M in sales

< Recruiting and hiring

General Manager

Pricon Corporation 1993 -

1996

< Recruiter and team leader

< Consulting services, Outsourcing of engineering projects

< Sales and marketing

< New products introduction

Warehouse Manager

Transport Canada 1991 - 1992

< Shipping and receiving, Inventory control

< Enhanced security clearance

Supervisor

Mitel Corporation 1981 -

1986

< Managed and directed lab assembly staff

< Assembly and testing of R&D prototypes in telecommunications

Education / Training

HT HOSPITALITY TRAINING INC, Ottawa ON

Custodial Training Program graduate

< Training and practical experience cleaning large buildings,

institutions

< Included: WHMIS, Propane handling, First Aid/CPR, Fall Prevention

ALGONQUIN COLLEGE Ottawa ON

Personnel Management - Diploma

Electronic Technologist Program (completed 2 of 3 years)

Contact this candidate