Customer Service Administrative Assistant

ALANA L. THEODORE

*****.********@*****.***

905-***-**** (h)

647-***-**** (c)

OFFICE ADMINISTRATION

SUMMARY OF SKILLS

. Extensive experience in office administration and customer service

. Articulate with excellent and effective leadership, oral and

written communication skills

. Team player, takes initiative, sincere and helpful

. Excellent typing and proof reading skills

. Takes pride in doing a good job; willing to learn and develop new

skills

. Conceptual thinking, business oriented

. Excellent organizational skills and ability to take action quickly

. Committed, reliable and punctual

. Ability to multi-task and paying attention to detail

. Experienced with Microsoft Suite, Publisher, Outlook

EMPLOYMENT HISTORY

Administrator and Registrar 1995-2012

Kingdom Covenant Leadership Institute (KCLI) -Mississauga, ON

Instrumental in the development and growth of Kingdom Covenant Leadership

Institute; from a local campus to the establishment of many International

Affiliate campuses. Duties included:

. Directly dealt with all telephone enquiries and managed student

enrollment and registration, including receiving and balancing

payments received for deposit to Accounting Dept.

. Accountable for fulfilling all academic administration and student

record requests, filing (official transcripts, grade reporting, fee

records, exam grade disputes, and fee amendment requests)

. Managed all marketing and communication programs including

information packages, e-mail blasts, TV, Radio and Newspaper Ads

. Operated business machines, photo-copying and scanning, printing

and binding course workbooks

. Proofread and edited instructor written class workbooks/manuals

. Sourced and acquired textbooks, other course materials and office

supplies in accordance with minimizing budget

. Managed archiving of all records and course materials

. Responsible for all visiting instructors' itineraries and protocol

(arrange air travel, hotel reservations, ground transportation and

all special requests)

Administrative Assistant

1994-1995

City of Brampton, Brampton, ON

. Secretarial and administrative support in order to ensure effective

and efficient office operations

. Typing agendas and minutes for meetings

. Preparation of meeting packages for Council Members

. Word processing of letters, documents and proposals

ALANA L. THEODORE

905-***-**** (h)

647-***-**** (c)

Receptionist

1974-1990

Board of Governors of Exhibition Place, Canadian National Exhibition -

Toronto, ON

Exhibition Place is owned by the City of Toronto and is home to more than

100 special events and trade shows each year, including the Canadian

National Exhibition ("The Ex"). Exhibition Place is managed by a Board of

Governors, to whom I reported directly. Duties included:

. As the main Receptionist, I was the first point of contact

providing a friendly and professional customer service for clients,

visitors, and tourists, both in person and on the phone.

. Operated main Centrex-3 switchboard and message center for a staff

of approximately 400 people

. Provided front line information for all inquiries regarding shows and

exhibitions

. Handled all courier and taxi service for guests, visitors and staff

. Typed general correspondence, reports, and board meeting minutes

. Maintained petty cash on a daily basis for purposes of refunds to

patrons attending CNE

. Compiled a media list all articles from daily newspapers pertaining to

the business and the board

. During the annual CNE, dealt with public relations issues,

resolving complaints from visitors and compiled reports

accordingly.

. Trained part-time receptionist/switchboard operators

Academic Clerk / Receptionist

George Brown College of Applied Arts and Food Technology - Toronto, ON

1973-1974

George Brown College is a public college of applied arts and technology

offering degree, certificate and continuing education programs, as well as

specialized programs and services for recent immigrants and international

students. My duties included:

. Operated main switchboard

. Greeted visitors and students.

. Gave tours of the school to potential students

. Typed and proofread lesson sheets, examination sheets

. Kept daily attendance record for students attending classes in the

Food Technology Department

ACADEMIC QUALIFICATIONS

. Modern Office Technology Certificate - Peel Board of Education

(Brampton, ON)

. Business Studies - San Fernando Technical Institute (Trinidad, WI)

. Bachelor of Theology- Christian Life School of Theology (Columbus,

Georgia, USA)

VOLUNTEER EXPERIENCE

Administrative/Clerical support Sept.

2012 to present

Kingdom Covenant Leadership Institute, Mississauga, ON

REFERENCES PROVIDED UPON REQUEST

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