Customer Service High School

Location:

Posted:

October 15, 2014

LETICIA M. ABERNATHY ***** Hwy PP Poplar Bluff, MO 63901 573-***-****

I am looking for a career with a secure and growing company dedicated to quality and customer service. A job

where I can advance my skills, grow within the company, and prove I can be a major asset to my company.

EMPLOYMENT

SEMO EXPRESS

102 S INTERSTATE DR SIKESTON, MO 63801 573-***-**** 4/2012-PRESENT Supervisor: Danielle

Fleet Operations:

Handle all areas of freight transportation. Accept all load tenders, schedule loads, plan all trucks, dispatch all

drivers. Update all loads and trucks in dispatch software. Responsible for all drop equipment. Heavy data entry

skills, problem solving, driver retention and solving all customer issues. Experience in working with PO's. Recent

recipient of "Dispatcher of the Year 2014". Awarded from Nestle Purina, Bloomfield, MO.

Over the Road Driver: 02/2000 - 04/2012

Current Class A CDL holder. Drove over the road for several years. Came off the road to get back into my passion of

customer service and operations. More detail to follow.

Affton Trucking Company

420 Gimblin Rd. St. Louis, MO 63147 573-***-**** 06/1993 - 02/2000 Supervisor: Chris Wright

Customer Service Manager and Dispatch:

Worked with the largest accounts to ensure problem free transit. Handled over the road, local and intermodal

deliveries. Worked directly with the railroads in multiple states and steamship lines for all containerized freight.

Worked with US customs in getting freight cleared and delivery ready upon arrival. Handled weekend and evening

dispatch to ensure drivers always had someone to help them. Helped handle trans-loading of shifted/overweight loads

and those requiring proper markings.

James A Green Jr. & Co

St. Charles, Mo 08/1990 - 06/1993 Out of Business

Import Specialist:

Worked as an import specialist, helping with the clearing of goods through customer barriers for imports and exports.

Involved the preparations of documents and electronic submissions. Figured the calculations of payment of taxes,

duties and excises and facilitating communications between government authorities and importers as well as

exporters.

EDUCATION:

1986 Graduate of Hazelwood West High School. Hazelwood, MO

REFERENCES:

Angie Maserang 573-***-****

Sherry Gilton 573-***-****