Administrative Assistant Customer Service
Resume:
Jennifer Schmitt
Chatsworth
*****************@*****.***
Objective:
Seeking a position that will allow me to fully utilize my communication, organizational, and
problem solving skills
Experience
Adman Electric
Administrative Assistant Chattanooga, Tn. 37407
June 9, 2017 to Present
As an Administrative Assistant to the Engineering Manager & Project Manager, I handle all incoming
materials, shipment scheduling, bill of lading reconciliation and processing, employee and contractor payroll
tracking and reconciliation.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel
or department.
• Takes and delivers messages when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Maintains fax and copy machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Performs other clerical duties as needed, such as filing sublists, photocopying, creating spreadsheets and
collating.
• Maintains a professional work environment at reception area.
Resource Corporation of America Calhoun, GA. 30701
Patient Support Representative Sept 17, 2013 to December 31, 2013
Screened all self-pays for determination of possible 3rd party assistance and/or charity care. Screened all in-
house patients in their room.
Completed 3rd party assistance applications with patient and/or family while in house.
Accurately predict and assist patients in obtaining all necessary documents to complete application.
Scheduling agency appointments for patients when necessary.
Updated the patients file and appropriate computer systems each time the account was worked.
Acting as liaison between patient, hospital and agency during the application determination process.
Assisted with the completion of daily, weekly and monthly reports
Cross Plains Community Partner Dalton, GA. 30721
Administrative Assistant October 2002 to September 2013
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing). Coordinated travel
arrangements, maintained database and ensured the delivery of premium service to the clients. Quickly became
a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to plan meetings. Established strong relationships to
gain support and effectively achieve results.
Helped coordinate dozens of fundraising events that contributed to donations to keep the business
maintained.
Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable
response to information requests; screened and transferred calls.
Submitted payroll and handed out checks for the clients and staff.
Handled all bills for work activity accounts.
Earned excellent marks on performance reviews, with citations for excellence in areas including work
volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and
commitment to providing unsurpassed service.
Education
Dalton State College Dalton, GA.
Northwest Whitfield High School Tunnel Hill, GA.
Diploma 2000
References:
Debbie Conway Executive Director 404-***-**** ********@********.**
Leanne Edwards School Psychologist 423-***-**** **********@*****.***
Heather Giordano Accounting Specialist 706-***-**** *******.*@******.***
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